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Beacon Lighting
2.1 from 295 reviews · View Statistics

Reviews

  • Product Quality
    1.2 (36)
  • Return Claim MadeYes (16) · No (30)
  • Shipping
    1.7 (3)
  • Customer Service
    1.4 (32)
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Bec

BecGreater Melbourne (Inner), VIC

  • 4 reviews

Couldn’t buy because nobody would help

published

I went to the DFO Essendon store today as I need to purchase lights for a new 4bdr/2bath house. 3 staff members ignored me so they could chat to each other. I waited 15 minutes and was not even acknowledged. Felt so uncomfortable and awkward that I walked out. Very disappointing and unfortunately will have to look to your competitors to purchase all my indoor, outdoor and pool lighting

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDFO Essendon
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Kurt

KurtSouthwest, VIC

  • 2 reviews

DO NOT BUY THEIR FANS

published
Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Shane  Cabin 8141

Shane Cabin 8141Sydney, NSW

  • 22 reviews
  • 11 likes

Got caught out again,Fake Sale

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect Homebase
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5 comments
Shane  Cabin 8141
Shane Cabin 8141

Miss type 3 weeks not 4

Beacon Lighting
Customer S.Beacon Lighting
Shane  Cabin 8141
Shane Cabin 8141
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Sheru

SheruGreater Melbourne (Outer), VIC

Bad customer service

published

Avoid buying from these guys, bad customer service , not helpful at all , once you purchase anything , they wont like to help you if there is a fault ..

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Beacon Lighting
Customer S.Beacon Lighting
J. Maxwell

J. MaxwellSouth East Queensland, QLD

It must have been a bad batch...."

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBeacon Lighting, Maroochydore
See all answers
3 comments
Beacon Lighting
Customer S.Beacon Lighting
J. Maxwell
J. Maxwell
Beacon Lighting
Customer S.Beacon Lighting

dangerous stay away

published

i have been an electrician for 21 years now , i had to replace or modify just about everything i have bought
at beacon lighting in my house , their cheap electrical stuff gets flog of as high end , but in reality its unsafe and a fire hazard , took apart one of their ceiling fans , cross threaded bolts ,poor connections , you name it
, that's right people if you want to burn your house down , just go to beacon lighting

Product Quality
Customer Service
Incentivised ReviewNo
nafees rafique

nafees rafiqueSouth East Queensland, QLD

  • 3 reviews
  • 5 likes

Very rude customer services

published

Wish I could give them negative star rating. Beacon website customer web services absolutely rude and arrogant. It did not surprise me that they have such a bad rating with customer while they treating business customer rudely. Try to sign up Business trade account with them. Beacon lighting rejected the request without asking any question. Provide further information still reject it by saying I need to have solid trade history with Beacon lighting while this requirement is not explained in Beacon trade club sign up page otherwise I would not bothered to waste my time on their website. Now I will stick with middy's electrical

Product Quality
Shipping
Incentivised ReviewNo
2 comments
Beacon Lighting
Customer S.Beacon Lighting
nafees rafique
nafees rafique
Maurice Richard

Maurice RichardPerth, WA

  • 3 reviews

Manager with attitude

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationBeacon lighting's Osborne Park Perth Western Australia
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3 comments
Beacon Lighting
Customer S.Beacon Lighting
Maurice Richard
Maurice Richard

ok, willing to discuss to resolve my complaint about beacon lighting Lucci fans

Maurice Richard
Maurice Richard

I have sent beacon lighting a personal message

S.Little

S.LittleSouth East Queensland, QLD

  • 6 reviews
  • 7 likes

Sold me product with wrong colour (miss labelled) and refuse to offer replacement

published

Worst warranty service ever. I am beyond disappointed. Purchased a ceiling fan light in cool white. The installed product is yellow. They refuse to accept they mis directed and sold a wrong labelled item, after weeks of wasting my time. Bad business.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSpringwood
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting

Hi, I am sorry to hear about your experience with us. We have received your email to us and are getting this looked into further for you. A representative will be in contact with you about this, Debbie - Beacon Lighting Customer Service

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Tintor68

Tintor68Sydney, NSW

Terrible response to customer needs

published

Manager wouldn’t sell only lamp available from floor stock. 4/5 products I liked weren’t available, other stores had base but couldn’t find the shade. Manager and staff Offered no viable options. disgraceful service and staff not responsive to customer needs. In the end I came up with the option of taking a print image of the product so I could insert into the Xmas card. Never again will I purchase a product from Beacon lighting.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationCamperdown NSW
3 comments
Beacon Lighting
Customer S.Beacon Lighting
Tintor68
Tintor68

My best contact is [Details Removed]

Beacon Lighting
Customer S.Beacon Lighting
Ashleigh U.

Ashleigh U.Sydney, NSW

Beacon warranty issues still not resolved

published
Incentivised ReviewNo
Kevin B.

Kevin B.South East Queensland, QLD

Faulty product. Horrendous customer service.

published

Bought their LED ceiling lights and none of them work. Asked for refund and were told to sell it on ebay instead???? Please stay away and save yourself from the frustration.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNorth Lakes
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Lynds20

Lynds20Perth, WA

Inconsistent advice and terrible customer service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMyaree
See all answers

Not happy at all

published

Bought 2 ceiling lights with bulbs and none work. Beacon refused a return. Ended up buying similar products from IKEA for half the price and it works perfectly. Everything is marked up and doesn't work, customer service is not friendly, will never shop at Beacon again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Gavin

GavinPerth, WA

Lucci DC Ceiling Fan

published

I bought two DC Lucci fans (they are about $400 each) on 4-Oct-20 from Beacon Lighting Myaree WA and I used Beacon Lighting's electrician to install. Both of them were installed but only one was working. Electrician said nothing wrong with installation so it must be the product. Told me to lodge a warranty claim and the earliest slot allocated was a month out 3-Nov-20. Warranty guys called me today to say that 'parts' have not arrived so they will need to wait for it and reschedule.

Looking through the reviews here, it seems this problem is pretty common. Whoever is thinking of buying, just bear in mind it has a 50% chance of the product not working!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMyaree, WA
See all answers
2 comments
Beacon Lighting
Customer S.Beacon Lighting

Hi Gavin, I have been informed that you have spoken with our Warranty Team and they have arranged for the electrician has been booked to come to your house today and replace the fan for you, Debbie - Beacon lighting Customer Service

Gavin
Gavin

Thanks Debbie. Yes all is well now. Thank you for following up and seeing the job through - really appreciate it

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Lucci wobbly fans

published

Purchased two lucci fans and they both wobble in high speed . The installation is correct ,mounting is secure so are the blades .

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Luke W.

Luke W.Greater Melbourne (Inner), VIC

terrible customer service

published

Purchased a ceiling fan, then decided i needed another. Price had jumped 30%, messaged beacon lighting to try and get second fan for the price i paid for the first, was refused even though there was a promotion for 30% off any second fan purchased. No understanding, terrible customer service. never shopping there again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Steven Beach

Steven BeachGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 4 likes

I cannot believe i fell into the up to 50% click bait advertising

published

So after 14 pages of Beacons range of pendant lights I am yet to find an item that has been reduced by 50% as the click bait advertising suggests.......
OBV A SCAM

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Donna

Donna

  • 32 reviews
  • 17 likes

Expensive "Wave" fan is noisy and faulty

published

For a $650 investment, this fan is very noisy and clunky. It is impossible to sleep at night with it running. I will be replacing it with a cheap fan which I know is silent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCapalaba
See all answers
HillBilly

HillBillyPerth, WA

  • 28 reviews
  • 12 likes

Pests

published

I never subscribed to any spam mail with these guys. I unsubscribed THREE TIMES, and I still keep on receiving their junk.

Why do you guys think I need to receive two emails a week with your gibberish?

I won't be replacing any light fittings in the next 100 years, and if I do, it won't be from you.

Do you get it?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Page 1 of 10
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Questions & Answers

Pasqualina S

Pasqualina Sasked

Online store

I have a Radar 52 DC CTC fan ORB with light, purchased from Beacon Lighting Bunbury WA. Can you please explain to me why in the middle of the night the light comes on? Also returning home from being away for a couple of weeks, the fan was off when I left but had turned on while I was away. There had been no power serge or the other appliance in the hove would be flashing. Can you Help. Thank you. Pasqualina

3 answers
Philip A.
Philip A.

We have never had any problems with products bought from Beacon and our problem is within the fan itself, possibly a loose screw, sorry but I cannot give any advice except to contact the beacon people on their contact line.

Beacon Lighting
Customer S.Beacon Lighting

Hi Pasqualina,
From your description it does sound like there could be someone in the vicinity who also has the same fan, and their remote is on the same frequency as yours. To rectify this all you should need to do is re-pair your fan and remote.

1. Have the power switched off at the wall on for the fan
2. Switch on the fan you are programming and hold the power button for 30 sec or longer even up to 45 sec will do
3. Turn on the fan on to different speeds to check it has paired correctly.

This should solve the issue. If for some reason it does still turn on by itself after this, please contact our warranty team by filling out the following form: https://www.beaconlighting.com.au/warranty-claims

Regards, Rhiannon - Beacon Lighting Customer Service.

Pasqualina S
Pasqualina S

Thank you. Will trying doing this. Will contact you if this doesn't fix problem. Pasqualina

Mike C

Mike Casked

Beacon Lighting

Looking for feedback, good and bad, on the Beacon Lighting "Atlanta 142cm DC fan and light"
Thanks
Mike

No answers
alison p.

alison p.asked

Beacon Lighting

Hi i purchased 2 ceiling fans the same...l now need a remote control..do l need to purchase 2..or will one work for both.fans.

1 answer
Beacon Lighting
Customer S.Beacon Lighting

Hi Alison, Thank you for your enquiry.
You will need to buy 2 remotes initially, as each remote will come with a receiver that will need to be installed in the canopy of the fan. You can then program 1 remote to work both fans.
Kind regards Amber - BL Customer Service

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