‘Just because it’s on display doesn’t mean it’s in stock’
I quote. And the suggested solutions were ‘Wait until they come back into stock in April’ (two months away), or ‘Go to Waitara’. My preferred solution was to go home and order something better from Temple & Webster.
I have never submitted a negative review for any product or travel situation before so this is an unpleasant situation. In 2017 we purchased two fans from Beacon Lighting to be fitted in our bedroom and we used the local preferred electrician which gave us three years warranty which expired in October last year. We put the fan on last week and there was a slight clicking noise which sounded like a clock ticking, nothing too drastic except at night when the sound amplified and if you woke up it is impossible to get the sound out of your head. Wh...en I contacted Beacon I was told there was nothing they could do as the fan was out of warranty claim number 16730 and unfortunately that was it. We have spent thousands of dollars with Beacon in Queensland and Perth on fans and lights and when in sales I dealt with every complaint as it was important to me to keep the customer happy as in the future I wanted their business. It is a pity that a company becomes too large to look after their customers, which leads me to think perhaps they get many complaints so it is easier to find reasons not to fix them.
Desk Lamp - joint failure
Approx 3 years ago we purchased an $90 metal adjustable desk lamp for my daughter.
The lamp has sat on her desk, not moved around and cleaned every week.
A few days ago she went to turn the adjusting screw and the lamp came apart at a join.
I spoke with the Shop Assistant at Beacon Castle Hill to inquire about a replacement piece to fix the lamp as it is still in fantastic condition (other than the break). They could not access replacement pieces. We did note that they still sell the same lamp.
Faulty Fan, bad service
We have a faulty fan. It malfunctioned the second day. Its not one of the cheapest fans you can get either. Talking to one of the warranty team and it's almost a 3 week wait to get it fixed. She didn't seem overly apologetic or concerned. When i asked if there was any way possible it could be done earlier, she just stated their electrician was busy in stores as well. Its also cost me extra out of pocket as I had my electrician come back and check his work before i loged the warranty claim.
- Physical store
- Verified customer
I was quite disappointed in my in-store consultation with a Beacon Lighting consultant.
IMO the consultant failed to
- identify our budget - although there was ample opportunity to ask, especially as I specifically said we were staggering our renos out due to cost.
- ask questions to identify an ETA for order - as such the consultant seemed to frantically try and sell random items, and items in bulk, suggesting 'layby' numerous times as we were about to leave.
- identify our style - and instead pushed me to go with their nominated (and curre...
Visited a Beacon lighting store looking for a DIY light. Was shown by sales assistant the Mix & Match range. I originally thought this was the perfect solution. Was advised by the sales assistant you can mix any glass shade, rod or batten fixture. Finally decided on a combination....waited another 20 minutes to be served then l was told at the counter that the glass shade and batten fixture l selected you can not match. I advised the assistant that it would of been nice to of been told that 45 minutes ago. If the sales assistant had actually ...cared enough to take another 30 seconds to explain this l would of not wasted 45 minutes selecting a light fixture that was never going to work. I left the store so frustrated and decided to go elsewhere and most likely will not return as so many other lighting specialists to choose form.
Great design but OVER PRICED POOR QUALITY FIXTURES (TRADESMEN WHO KNOWS)
TRADE USE OF BEACON LIGHTING!
My two cents. look at the other fast growing companies that give way better warranty up to 7 year warranty and are 1/4 of the price of beacon. so its a no brainier to push for clients to use other sources.
Also your quality control of light fittings is shocking. so many lights, time wasted over taking stock back because beacon lighting only care about one thing and that is selling at high prices for standard to shocking made fixtures. had so many complaints about it, but refuse to deal with beacon lighting warranty as i dont get compensated for my time.
Trademen sell products: invest in them and you will reap the rewards.
High Prices for Poor Quality Products
About 4 years ago We purchased 3 ceiling fans (sold as stainless rust proof) and two led bar lights.
Ceiling fans have had the blades replaced 3 times now twice under warranty by their electrician and the third time we had to fit ourselves. The blades rusted every time even though we followed all instructions in maintenance including applying anti rust solution to them. It was reinforced to us again by Beacon after each replacement to add this anti-rust to them. We had been doing so right from the first purchase date and continued to do so up...until the end. Led Bar lights faded and died, the 3 bar light lasted 18 months the two bar light is just a faded low glow now. We had a sparkey come out and look at some work, he mentioned our fans where rubbish even though they cost us a lot of money (he did not know where we got them from) 4 years later we have given up on Beacon lighting and are forking out through another company to have all fans and lights replaced with decent quality products. We will not use Beacon again and actually view them as a budget supplier of lights and fans now.
Customer Service? No, not really...
Bought LED Kitchen Ceiling Light from Beacon. Took time off for electrician to come and fit it. Once connected the light came on for 10 seconds then went off again. Electrician says the unit is faulty. Rang Beacon who said they would send their own electrician to replace the faulty unit. But the soonest they can do it is over 3 weeks away. A dark kitchen for 3 weeks! No sympathy from Beacon. All I said was "really?!" and the operator said "No need to take that tone with me. "
My guess is they get that reaction a lot! Not impressed! And why do they not offer a home fitting service?? (only for ceiling fans apparently)
- Beacon Lighting
- Verified customer
Great front of store staff at Cannon Hill; VERY POOR WARRANTY SERVICE!
We bought 8 fans from the Cannon Hill store and received excellent service and support. The fans came with a 2 year warranty and would be extended to 3 years if installed by a Beacon Lighting Certified electrician. So we used their electrician to install our fans - again very competent and went above and beyond and had a great working relationship with the Cannon Hill store so was able to troubleshoot any problems for us directly. So overall was very happy.
2 Months ago (just over 1 year after purchase) our outdoor fan (which was recommended ...
Shocking after Sales Service
I am an electrician and recently I have had several circumstances where an item purchased from Beacon Lighting either did not work or was broken when purchased - the most recently being today. On each occasion Beacon's first response is that the Customer needs to go on line and apply to have the matter rectified via their warranty.
After arguing with sales person and then speaking with the Manager the matter has been successfully resolved but only because I am well aware of consumer rights and the threat of proceeding to the Department of Fa...ir Trading. Not good enough - if an item is faulty or broken when purchased then the law states the customer is entitled to a replacement or refund (from the shop it was purchased from). Due to this ad hoc policy of refusing (in the first instance) to replace a faulty or broken item I personally would not purchase from Beacon and generally find (in store or on their website) the model No. of a product I liked and then purchase it elsewhere (electrical wholesalers can usually find an item very similar from the Model No. and at a much cheaper price). Wake up to yourselves at Beacon and bring your policies in line with Consumer law.
Poor standing light quality
If the Walton Led Floor Lamp is anything to go by then I will think twice about buying a light from Beacon again. Looks trendy and functional perhaps but taking a closer look it seems so crudely made. Not quite smooth outer lamp surface, the telescopic mechanism is fiddly (screw knob needs to be tight, comes apart easily, rod often slips, the top is no longer square with the base), there are deep marks cut through the paint to the metal on part of stand like where a vice may have held it, and in hot weather the glue attaching the rubber-like material to the base melts and leaves a sticky very difficult to clean mess on the floor. I think my granddad could have made something better in his work shed.
Not cheap, good looks, poor quality, no backing
As with jewellery, consumer lighting is an industry where the consumer price of the product is an enormous mark-up over the production cost. Hence it is worth the actual manufacturer shaving even a few cents from the manufacturing cost of what ends up being sold to the consumer for a hundred+ dollars.
I built a new house some years back and then had to provide all the light fittings. I ended up using 5 different suppliers including Beacon.
Beacon supplied a pair of bedside lamps plus the strip lighting for above the mirrors in the bathroo...ms. I expect light fittings to last the life of the house (well decades anyway). So far the only failures have been the(relatively expensive) Beacon products. The (cheap) fittings from Bunnings and the (very cheap) ceiling fans from KMart are still in perfect condition after heavy usage as are the (expensive) light fittings from the other two specialty shops. Beacon’s bathroom fixtures were supposed to be stainless steel but the girls don’t always use the exhaust fan and their bathroom’s fixture now has rust spots.
- Beacon Lighting
- Verified customer
Really bad service
Bought a fan for our bedroom with a built in LED light a few months ago. Just over two weeks ago the light stopped working. We filled out a warranty request for someone to come and fix it as we were told to by the staff at Beacon. The request was submitted on the 20/06, the email I received confirming this stated someone would be in contact with me in 5 business days. As of the 02/07 still no one had contacted me. I went onto the online chat to enquire about the process of my request. The chat was impersonal and not reassuring, the agent closed...down the chat after i told them what was wrong and didn’t say goodbye or anything so I wasn’t sure if this was an error or not so I had to restart a chat and ask if they needed anything else. Only then did they say no they didn’t need anything else and signed off with have a good afternoon. It’s completely unprofessional for me to be making follow up enquiries and reminding Beacon that they have not contacted me yet about one of their faulty products. Who knows how long I would have been waiting if i didn’t contact them nearly two weeks later to remind them im still waiting.
- Beacon Lighting
- Verified customer
Recently purchased 3 pendant lights and a floor lamp. When fitted one of the pendant light was not working. I took it back to the store where I purchased at Casula and the storeperson asked me to claim it under warranty online. The reason I drove to a retail store is to see if it can be done quicker and if they can assist OR maybe I can leave it at the store for them to check. Or maybe my electrician was not right, it may work. The way she was speaking to me was it was my fault the pendant is not working. Rather than saying sorry for the faulty...product or asking me some assistance to test it she was asking me who fitted the product, was it an electrician etc. After spending over $500 on a retail store, we don’t even gen a $5 worth of service. If I buy something so recent from a retail store why can’t they Help in the store. If stores are there only to sell product but not for service, I don’t think that is right. We pay more buying things on store than online but expect a good service, buy it is not happening here.
Retail Store Let Down
Great prices, sales and products. However the stores we visit never have any stock available for what we want. When we finally decided which lamp we want, 3 stores did not have any stock AND they seem to be counting display items as 'stock' which should not be the case. They advised that they will order 1 from the warehouse and will arrive in a week. First of all, I don't think ordering just 1 is a smart move as there may be other customers wanting the same thing, so why not just have a bulk order and stock up...like at least 5 items. If this continues on then there will be no difference whatsoever from their retail store than to their online store.
We might as well have shopped online and ordered 1 directly from the website.
Ceiling fans disappoint
I did the research, and was impressed with the Airfusion ceiling fan. I bought 3, great airflow delivery yet extremely efficient to run. I didn't use it much, only on the very hot days but an impressive unit. I even told my friends how impressive it was. HOWEVER, the fan has failed miserably on durability, despite rarely even using them. 2 out of 3 have simply stopped working - kaput, no more from being used maybe 6 times in the year. They of course engineered to just survive the warranty period, so I'm told "too bad". If you plan to use a beacon lighting fan more than 6 times a year, it is false economy - look for a more dependable brand. I now tell my friends a very different story.
Warranty sevice is a joke
I recently had fans bought from Beacon installed. I bought them at the Prospect NSW store where the price was good and the customer service excellent. However, one of the fans was faulty and couldn't be turned off. On contacting the Beacon Warranty section i was told service would be 10-15days away and that they were 'waiting for parts'! What a joke. The girl i spoke to was surly and completely disinterested. In the end i had to pay my own electrician to sort the problem out. I will never shop at Beacon again. Even Harvey Norman has a better warranty service. Beware!
- Beacon Lighting
- Verified customer
Sold a used light
Ordered Ledlux lighting from Beacon online. Turns out one of the lights sent by Beacon Alexandria, which cost $170, was identified by my electrician as already used and broken. Complained about this on 22 July and Beacon promised to send out an electrician to fix the problem at a "time and date that suits you both." However, the times and dates offered don't suit anybody working Monday to Friday 9 to 5. Will be waiting until 18 August to have this problem fixed.
Not very happy
We purchased all of our fans from Beacon when we built our home. Two out of the four fan-aways had stopped working on the two fastest speeds (not great for Queensland summers) just as they went out of warranty. Impeccable timing.We suffered it for a while then paid a small fortune to have them fixed.
The icing on the cake though....one of our normal fans with a single light has had the globe blow and we could not get the glass cover to unscrew to change it. After many failed attempts we looked it up online and on Beacon's own website it actually says to tap it gently with a rubber handle and hammer, to cover your furniture in case it shatters. Really?????
In general just very disappointed with the quality.
Questions & Answers
I have a Radar 52 DC CTC fan ORB with light, purchased from Beacon Lighting Bunbury WA. Can you please explain to me why in the middle of the night the light comes on? Also returning home from being away for a couple of weeks, the fan was off when I left but had turned on while I was away. There had been no power serge or the other appliance in the hove would be flashing. Can you Help. Thank you. Pasqualina
We have never had any problems with products bought from Beacon and our problem is within the fan itself, possibly a loose screw, sorry but I cannot give any advice except to contact the beacon people on their contact line.
Customer S.Beacon Lighting
From your description it does sound like there could be someone in the vicinity who also has the same fan, and their remote is on the same frequency as yours. To rectify this all you should need to do is re-pair your fan and remote.
1. Have the power switched off at the wall on for the fan
2. Switch on the fan you are programming and hold the power button for 30 sec or longer even up to 45 sec will do
3. Turn on the fan on to different speeds to check it has paired correctly.
This should solve the issue. If for some reason it does still turn on by itself after this, please contact our warranty team by filling out the following form: https://www.beaconlighting.com.au/warranty-claims
Regards, Rhiannon - Beacon Lighting Customer Service.
Looking for feedback, good and bad, on the Beacon Lighting "Atlanta 142cm DC fan and light"
Hi i purchased 2 ceiling fans the same...l now need a remote control..do l need to purchase 2..or will one work for both.fans.
Customer S.Beacon Lighting
Hi Alison, Thank you for your enquiry.
You will need to buy 2 remotes initially, as each remote will come with a receiver that will need to be installed in the canopy of the fan. You can then program 1 remote to work both fans.
Kind regards Amber - BL Customer Service
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