it used to be great but it now sucks
The internet speed is a lot slower than what they advertise and the customer service sucks now, but it used to be great about 10 years ago. I have had to get an ethernet cable to even hope for a reasonable ping on games, and when it's the afternoon or evening it is basically unusable
Customer Service is the best I have ever experienced
I received a call from Adam, he was polite, friendly, and very helpful.
He resolved my issue in a timely manner an absolute breath of fresh air compared to all other utility companies I deal with today.
I also want to applaud Beagle for employing special needs people in their call centre, Adam proves that they can do the job just as good as any other able-bodied person. Here here!!!
I've been a beagle customer for 13 years and their support has gone from good to appalling. Like [name removed], I've now had my service terminated for trying to get decent support.
Their support staff have very poor technical knowledge and try to bury you in crap when they don't understand the issue. Their first tactic is to blame something at your end and if you prove it's *their* problem they're just as likely to say they can't fix it. Also, I agree with [name removed] that when you leave your number with their call back service they don't ...call back. This time they've got their mail router blacklisted by Outlook/Hotmail, meaning no beagle customers can send emails to hotmail or outlook addresses. When I tried to get them to fix it they said "we cannot control if another provider chooses to block email from us", which is true, but there is a well defined procedure for ISPs to remove themselves from spam blacklists. When I tried to direct the representative to the website detailing that procedure he hung up. When I phoned back they refused to pick up, instead sending an email terminating my service. I've now seen several complaints on the internet of beagle customers getting the same treatment merely for trying to get proper support. Beagle was once a very good provider - I even recommended them in various forums - but now they are a provider to avoid.
Beagle Internet Pty Ltd
I've been with Beagle for a decade and all was fine until I had a problem. My 100/40 NBN plan was OK during off peak periods, but during peak periods I was typically getting 1 or 2 Mbps. I asked Beagle to investigate and after 4 months they hadn't fixed the issue. I lodged a complaint with the Telecommunications Industry Ombudsman and within a few hours Beagle advised that my service would be terminated. Thanks guys.
My recent experience is:
- they're not interested in solving problems. They never initiated a single contact with me over the 16...
I've been with Beagle for over a decade and always had an untroubled time with them. Any problems I have had have been dealt with swiftly and easily. They have gone above and beyond on occasion. I've stuck with them for so long because of their great customer service.
So glad to find I am not alone!
After 2 events where they cancelled my phone and internet leaving me unable to remedy the failed payments easily, and this latest event where I was told by their service representative '[name removed]' to go to "Telstra" if I wanted to change my phone number which is in breach of the contract (Namely 27B, whereby the Telecommunications Numbering Plan allows for reasonable changes in phone numbers), it occurs to me that this service is simply taking the P!$$.
To be fair, Beagle Internet has been a far more functional ISP than my previous ISP ...(Spintel) which had faults often. However, when '[name removed]' decided the conversation "Had no further purpose" and hung up on me, he made the decision on behalf of Beagle Internet to lose a customer. For the record, Beagle advised me when I signed up that I could "choose my own number" and I foolishly said that it is fine to just generate one for me. They gave me a Perth WA phone number, so if I call 000 (as I have regarding a DV situation down the street) or any 13 number, I get put through to Perth WA, not SA where I live! Beagle ought to see that the number they provide will at least put the customer through to the correct Emergency Services!
Worst customer service ever
I have never been treated so badly in my life. Would never recommend this provider to anyone. I asked to speak to a supervisor and was told they weren't available then he hung up on me
Very Happy Customer
I have been with Beagle for over 13 years. I have rarely had a problem. I know nothing about computers and am technically challenged. I am using Linux which is a brilliant system. If I have a problem with my computer I ring my Linux expert to fix it - I don't try and do it myself.
As I said, I have no technical know how and on the one occasion I had to call Beagle I was given advice as to what to do and I followed the instructions. My problem was solved. I think a lot of the complainers think they know everything about IT technology...(which they don't) and they just don't listen. I have only had one drop out and that was due to problems with the Telstra lines - IP providers are at the mercy of their providers too. No company wants to lose customers but when you get people who are offensive and rude, will not listen and will not accept what the IP provider is telling them (even though they are the experts), then it is not surprising that the call centre people may get fed up. I am only writing this because I worked for a call centre for a very short time and I can assure you the behaviour of some callers defies description and beggars belief. I could not tolerate that behaviour so I left. Most of the complaints were unreasonable and, frankly, downright stupid. Legitimate complaints were always attended to and resolved. So, there are two sides to the coin. From my experience, I would not change my IP and I am very happy with Beagle Internet. I would recommend them to anyone looking for a good fair priced service. I have recommended them to two of my friends, who are also long time customers - originally dialup - and I have never heard a complaint from them. Also,with Beagle you get to talk to a human being, not a robot, and you speak with a person in Australia rather than in the Philippines or India who have poor English skills and are sometimes impossible to understand.
Beagle is no frills internet provider
Because beagle telecom is budget no frills internet provider, they don't have whinging department. I have been
with beagle for over 7 - 8 years with no complaint.Please stop calling people with uncivilized names.
Who Owns Beagle?
A Contractor for Telstra was reconfiguring my copper line recently and had to connect his magic box to my line and communicate with my ISP (Beagle?)
His connection showed that he was communicating with AAPT !
I'll never sign up with them
I'm looking for a GOOD NBN service provider to replace my current even worse service provider, Telstra. So thank you for your comments, I appreciate it.
On its last legs?
I was a pretty happy user of Beagle for about 11 years up until mid-2016. At that point, the 3G connection had turned to consistently unuseable crap, with dial-up quality at best, if I got anything at all. It wasn't always like that, and Beagle itself also used to be much better as a friendly, helpful company with well-priced products for the time.
Now, their webpage hasn't been updated since 2013, including the pricing, eg $129.95 for 15GB of 4G mobile broadband!! They have fallen off eg Whirlpool for support, not that anyone even mentio...ns Beagle any more. Then there are the issues of litigation and strange behaviour mentioned on Product Review and elsewhere. It would appear Beagle is somehow still struggling along despite it all, but with no attempts at development or progress for years now. Personally, I don't see how they're still going and can't imagine them lasting much longer. It's also interesting to note that my new 4G supplier also re-sells Optus, but whereas the Beagle connection turned out to be woeful, the new one is rock solid, at the same address. If it is nearing its end, it's a sad conclusion to what used to be a good company at the beginning. If some sort of revival actually is planned sometime, Beagle would have to prove it has changed its behaviour and culture when it comes to treating its customers properly. But it may be too late by then anyway.
Beagle is bad
Forget Beagle they are bad and their operators are all pigs and rude. No 24 hour service they only work office hours. Not good if you need help. All others offer 24hour service. Can do much better elsewhere.
DODGY DODGY BEAGLE... CHarge hundreds of dollars in fake diversion and data charges, and then say they have had their wholesale mobile carrier licence cancelled and to port your number away.
Do not even bother! Inexperienced, unprofessional
Day 1: signed up with beagle after our previous isp (ozlinked) ceased trading (should have already saw the alarm bells the minute i knew they were affiliated). Ozlinked had an issue where the internet was down for almost 2 weeks, after hanging in there
The bad customer services started with the very first call with a young lad being rude as could be. I signed up, only received an invoice, with no details on the plan or service i "purchased", no contract, nothing. Not even terms and conditions. *alarm bells*
Day 2: after realising they a....Had terrible reviews b. My gut was telling me they're dodgy c. My partner engaged with another isp, i called back the day after and advised i wish to cancel the service (at this point, there was no service connected, nothing in the works, purely my name and contact on their database, along with my cc details). I was rudely spoken to by one of their staff members. I demanded to know what their reference number was (the one that shows up on your bank statement) so that i could at least know where the charges are coming from, they said they couldn't give me that information (what?), i then proceeded to explain i do not authorise any payments to come out of my account, to which they simply did not agree to doing. Day 3: my partner then called (who is not on the account) and the girl freely gave information away and then proceeded to 'cancel' the account and confirmed doing so (without even talking to the actual account holder - me!). She then called back moments later to state "we can't cancel the contract" as we simply weren't allowed to do that. I then proceed to talk to this girl on the phone and asked her why she cancelled the account even though my partner was not authorised on the account (yet), she couldn't answer me and stated "well it's ok, the account isn't cancelled anyway", and proceeded to lie about the situation. At this stage, it was an argument based on principle and customer care, not even about the contract - how many things can these guys get wrong, right? As i started questioning their customer service and privacy policies she hung up on me. I went to call back and they didn't answer any calls, i left two voice messages for them to call me back, which they did not.
Questions & Answers
Has anyone else lodged a complaint with Telecommunications Industry Ombudsman especially about Beagle cancelling your account if you complain and was the result?
I did and the response Beagle sent to The TIO, is that Beagle didn't send all the email to The TIO that they sent to me including Beagle saying they couldn't upgrade because of problems with their provider and the email where they said they no longer offer 3G Mobile Broadband.
We did not complain to the TIO. I suppose because it was the end of a long line of inadequate service and we were just glad to be shot of them. We were not using the mobile broadband so that was not relevant. Probably more complaints should be made.
Yes I did complain so they cancelled my service within 24 hours.Keith is a pig.
Unfortunately the TIO refused to take my complaint about Beagle cancelling my service for complaining about their support and referred me to NSW Fair Trading instead.
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