Great products, better service!
I have been buying great products from these guys for a while, from shaving needs to hair products and basic hygiene products they have the best of everything! Always ships fast and free (over $20). Recently I bought a shower mirror, while I was setting it up I accidentally scratched it. I emailed beard and blade and the replied 10 minutes later and had already shipped a replacement mirror! Best service I’ve ever had in my life. They have a life long customer from me.
There was a product problem, they fixed it immediately.
A great range of products on an easy to use website. Unfortunately one of the products I bought seemed a little too hard. As soon as I let them know, I received a full refund and an apology for the inconvenience. I will continue to be a happy customer for as long as possible.
Disappointing Returns Policy and Customer Service
A long-time customer trying to support my local Victorian business, but never received a response when I contacted them about being unsatisfied with my last purchase. The EVO Cassius Clay is the most disgusting hair product I have ever tried. It smells like my uncle's horrible aftershave, doesn't comb through and has a greasy finish. I tried my best to get the most out of it but after a few days gave up and reached to Beard and Blade through their website after reading that their returns policy doesn't cover used products despite customer dissa...tisfaction. Normally, I don't complain, but this product was that bad. Would have been happy to have a chat about it but I never received a response. All I asked for was a refund in the form of store credit so I could still support the business. Needless to say, I'll be taking my business elsewhere and have already placed some orders through eBay sellers that have even better prices and free shipping too. Also, they always contact you to leave reviews for a prize. No wonder all of the products have "stellar" ratings when really most of them are mediocre at best. Not a fan of that. UPDATE: Since posting this B&B reached out and took action in the form of a full refund which I thought was commendable, so have changed my rating from 1 star to 4 stars. Thanks B&B
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Amazing customer service
I ordered from beard & blade. The product arrived promptly. When I had a concern the money was instantly refunded to me. Amazing customer service. I would order from them again with no hesitation.
Best customer service of al times
I have never experienced such a quick friendly and efficient say customer service before. We had to exchange ad be bought the wrong product and their service helped us to find a veteran option, send a return bag wth no fuss and refunded the money we have paid. Very friendly and easy! Well done guys
Questions & Answers
can the items be delivered in India? and what would be the cost involved apart from shipping? Thanks.
Hi Rajesh, yes we do ship to India for only $14.99 flat rate :) All our international shipping details are in our FAQ section. Cheers!
Will delivery take less than a week if I live in Australia?
Yes usually we have it within 4 days of ordering
We dispatch orders on the same day if placed before 3PM (Melbourne time). Standard Delivery (free over $20) will usually arrive within 1-3 business days to Eastern capital cities (depending upon location), and Express Delivery will arrive in the next business day.
You can learn more about our delivery times and options here: https://www.beardandblade.com.au/pages/faqs#delivery
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