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Beard & Blade Supply Co.
Wont cancel order
I have tried to cancel my order the day i played it because i realized that i have too much afterpay to pay, i called was told it was cancelled and its been 4 days and its still trying to take the money out of my afterpay and my order is still going through even though the lady said she cancelled it
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Date PurchasedAugust 2021
- 4 reviews
- 6 likes
Poor customer service.
I ordered online & paid extra for express delivery. Upon follow up 8 days later I was advised that due to unforeseen circumstances with the products my order was cancelled & I would be refunded. Fine with that but why didn't they contact me instead of the other way around. Also today I went back on the website & am still able to order & pay for the exact same products.
- Incentivised Review No
- Return Claim MadeNo
- Date PurchasedMarch 2021
Hi Judy, looking into this, you supplied an incorrect email address which is why you didn't receive communication. Unfortunately looking into your tracking it appears your parcel is lost and as yeste...
Read morerday was a VIC public holiday we found it safer to refund your order as you had a strict deadline. Apologies for the unforeseen delivery issue on this. Kind regards - Beard & Blade
- 3 reviews
- 4 likes
Never again. 2 weeks for delivery from melb to brisbane. 5 days just to process the order!
Absolutely ridiculous shipping. They claim to have free shipping but takes them 5 days to get the roder ready. Tried multiples times but no one answered the phone on different days. After the 5 days of processing the order australia post website gave the estimated time to deliver after another 8 days!! nearly half a month to ship from Melb to Brisbane. Stay away. Never again ever.
mensbiz had my my order delivered next day that too all the way to perth and they used courier that delivered in a Saturday to the doorstep absolutely free. That is called lightning fast delivery! Totally ruined my experience of the products I wanted. Their prices are indeed cheaper by about a dollar or so but that comes at a cost.
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Date PurchasedApril 2019
Hi Parampal, please be mindful that you made your purchase Good Friday Eve and your goods sent out Tuesday due to Good Friday and Easter Monday public holidays. I see it is scheduled for delivery toda...
Read morey (3 business days) via free regular post. Remember Anzac Day was a public holiday too. We've also reached out via email. Kind regards - Beard & BladeQuestions & Answers
can the items be delivered in India? and what would be the cost involved apart from shipping? Thanks.
Hi Rajesh, yes we do ship to India for only $14.99 flat rate :) All our international shipping details are in our FAQ section. Cheers!
Will delivery take less than a week if I live in Australia?
Yes usually we have it within 4 days of ordering
We dispatch orders on the same day if placed before 3PM (Melbourne time). Standard Delivery (free over $20) will usually arrive within 1-3 business days to Eastern capital cities (depending upon locat...
Read moreion), and Express Delivery will arrive in the next business day. You can learn more about our delivery times and options here: https://www.beardandblade.com.au/pages/faqs#deliveryGet an answer from our members and Beard & Blade Supply Co. representatives
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Hi Dylan, you've got the wrong business here sorry. We will always cancel/refund any order no questions asked, before it has left us, when in transit and even once delivered. Hopefully Product Review ...
Read moredoes the right thing here and removes this feedback because it is false. Cheers