Reviewer Photos & Videos
Rockhampton store. Very helpful. Friendly service.
The guys were great. They got details specific to my needs so they could offer the best tyre for my driving. They got me fitted with wheels and tyres and offered a fantastic price. They weren’t pushy or trying to up sell, and offered a free maintenance plan. Great experience. I will continue to use beaurepaires.
Having had a puncture, which was not repairable, I went to your New Norfolk store and was greeted by a very friendly manager and told him what had happened and he looked at the spare tyre, which was on the car, and pointed out that the tyre was not the same size as the others. As the wheel itself was different I thought I would get two new tyres. The manager suggested that, as the tyres on the car were borderline cases, how about putting the good tyre on to the spare and have two new ones on matching rims. I thought this was a great idea and it was duly done. I thought this manager was most helpful and will go back there in future when I require tyres.
Service with a smile
I had a screw in my tyre and took it to Gouger street store. Brendan was able to squeeze me in so I could still pick my grandson up. I was very grateful. He also gave me advice which was very helpful. Service was excellent, I highly recommend him and the store.
Gouger Street Adelaide
Brendan was busy with other customers but fitted me in very quickly and I was extremely satisfied with his excellent service. My car is much safer to drive after his advice and work.
Fantastic customer service
Had a flat tyre. Couldn’t get to work. Stuck on side of the road. Called at 8am. By 9am they had squeezed me in and thanks to the warranty on the same wheel that had issues a while ago didn’t have to pay a thing. Staff were more than helpful to fit me in at such short notice. And did a good and quick job.
I went to the StMarys branch and was helped by Glen . Heres a guy who knows all about customer service !
I couldn't be more eith the service i received . Thank you .
Great service at Essendon store - not charge for simple emergency repair
A large bolt punctured my tyre - had just purchased 4 new tyres only a few months a go :( - drove straight to Beaurepaires in Essendon, they repaired it straight away no wait and best of all did not charge me!!! Also very friendly service. I would go back there.
Really bad service at richmond beaurepairs - made me feel very uncomfortable
I dropped off a tyre with a slow leak (which required pumping up every three or four days) at the Richmond Beaurepairs centre on Bridge Road. I was told that it could be repaired and if not, I had warranty insurance as the tyres had been purchased at this store previously. I was advised that it would be ready for pick up the next day. I then gave my mobile number and left. Due to work commitments I did not return for 4 days. When I arrived they had no idea who I was. I went into the work area with the guy and there was a pile of about 10 wheel...s in the corner. The guy rifled through the wheels which were unlabelled and advised which one was mine. I had no idea if it was or not - it hadnt been repaired. He said her could repair it in 15 minutes. I advised that I would be back in an hour. I returned an hour and a half later and it still wasn't ready. I was then told that I needed a new tyre as it was a "bad" leak. I was then advised that I would need to come back a fourth time as it wasnt in stock and that I didnt have warranty insurance - despite being told previously that I did (which meant I would have to pay nearly $300). The whole process was a debacle and I requested that I be provided a discount for my trouble. As a woman, their attitude left me feeling really uncomfortable. Im not even convinced they were assessing the correct wheel. I requested that they return the wheel and I will get it assessed elsewhere. I had spent over $1000 a few months earlier and will NEVER go back !!!
geelong beaurepairs refreshingly old school
Geelong are refreshingly "old school". I applied for a NILS loan for the repairs on my car. I was very nervous spending 800.00 odd dollars and having had shocking experiences with previous services i found from the first contact with beaurepairs service centre very comfortable. Joel whom I dealt with at reception was extremely professional, honest, attentive and patient. The mechanics whom worked on my car were meticulous and honest. Normally some services/mechanics out there would have claimed the car had other issues to gain more monies out of their customers. No nonsense and great bussiness. Thank you beaurepairs Geelong and Joel for making my experience pain free.
Do not use this company - rummaged through my car
I went to Beaurepairs South Yarra to have a tyre puncture repaired. I watched the repairer reinstall the wheel without balancing it. When questioned the managerI was told it was balanced. When questioned a second time it became clear that it had not been balanced and the wheel had to be re-removed, balanced and refitted. When I entered my vehicle, the car's 'secret compartment' where I had securely hidden my wallet, was wide open. It was closed when the vehicle entered the premises. When I questioned the guy asking 'why did you go through ...my things' he gave me a blank look. I asked 'were you looking for money or cards?' He looked blankly and then said 'sorry'. Do not use this company. They did not repair the tyre correctly and then when through my car looking for something. Having a person go through your personal belongings when you expect they will just do the task they are requested to undertake leaves a terrible feeling. I feel I have been violated. Do not use this company
Just go somewhere else.
I've used Beaurepaires services twice. 1st was getting a wheel alignment for both cars. One of the cars was still not aligned correctly and had to return for them to sort it out after they blamed the angle of our roads.
2nd was 2 new front tyres. Steering wheel now doesn't face straight when driving in a straight line but was perfect beforehand. Can't say the wheels weren't aligned properly as they're the ones that aligned them previously.
Have since consulted other people for their experiences with Beaurepaires and it seems that my issues ar...en't isolated. (For the rep that replies with a copy pasted response to everyone on this website, if you truly are sorry and want to help, send me a voucher to get my cars wheels safely aligned. Honestly, I want my car to be safe and will provide requested information.)
friendly service good advice communication al a way what's need to be done the quality of work well done.
clean work place, the work done in great time. No problems to go back in future.
Beaurepaires Essendon, above and beyond customer service!
What an amazing experience with Essendon office! I was in desperate need of a new battery and Simon offered not only to source the battery as they did not have it in stock but also to drive me home then drop the car back to me once the battery was installed. With 2 young children this service was very much appreciated!
I was also very happy with the price. Thank you
Beaurepairs Clayton customer service
Dropped my car in at Centre Rd Clayton at 8am for four new tyres. Didn't want too expensive or cheaper tyres so got Dunlop. Rang me about 09.30 to pickup...they thought I had asked for it to be done urgently. I didn't but great service regardless. I was referred to them by a work collegue and I am happy I took my car to them.
Other Vehicle Accessories, Parts & Tyre Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.