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Beaurepaires

Beaurepaires (page 3 of 3)

3.3 from 161 reviews · View Statistics
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Reviews

  • Product Quality
    1.7 (19)
  • Return Claim MadeYes (1) · No (26)
  • Customer Service
    1.2 (26)
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Dannii
DanniiBrisbane

NOT HAPPY

published

I rang the Cleveland store today to get a tyre price and to book in..... I was spoken to Extreamly rudely and after not being able to answer one tyre question the girl hung up on me....

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Horrible service. Told to come in and then refused work.

published

They looked at my car one day and we made an appointment. The next day I dropped the car off and they refused to work on my vehicle. Gave no reason at all. Do not recommend. Store at Newmarket.

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Deepak
Deepak
  • 3 reviews
  • 1 like

Very unprofessional, no business ethics & consciousness, extremely poor customer service

published
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Kat
KatSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Beaurepairs Toowoomba you suck.

published

Shocking service. Pull up at Beaurepairs in Ruthven Street, Toowoomba with a tyre going flat as we spoke. Ask for help and received a resounding NO we are too busy. Had to drive like a crazy women to JAX tyre repairs some kilometres aware only just making it in time where they fixed pronto with a temporary tyre and booked in full a full tyre change with new tyres next week. (missed a few hundred dollars worth of business there). SHOCKING service Beaurepairs Toowoomba. Even just changing the flat with my spare temporarily would have given you a 5 star rating and my respect....

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Most unprofessional management

published

Went to this shop and was very disappointed. Rude service and management. Waited along time for Sevice. Would not recommend.

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Cooeeh
CooeehBrisbane
  • 2 reviews
  • 4 likes

Totally disrespectful

published
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SandyG
SandyGSouth Brisbane
  • 41 reviews
  • 32 likes

Not Great

published

I Recently returned to beaurepaires Wynnum after avoiding the place for 9 years after poor service to see if it improved "NOPE". The same idiot runs the place and the staff are equally incompetent. I took my wife's SUV there for a tyre rotation and alignment only to have the alignment set shockingly having to return to fix it. It drove great before hitting this place and the second attempt was still rubbish only to have said idiot manager say it must be the car. Strange it drove better before they touched it. Well I went across the road to Bridgestone Select and it's back to driving wonderfully after there excellent alignment tech re did alignment.

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No Accountability for Poor Workmanship and Damage

published
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Swimmer
SwimmerHunter Region, NSW
  • 16 reviews
  • 13 likes

Go Elswhere For Tyre Repair

published

Visited Bentleigh (Vic) workshop to repair a slow leaking tyre - told to come back an hour later by Manager (lunch time).

Returned to be informed by the Manager the tyre could not be repaired due to a nail & small tear.
Not satisfied with the Managers response or attitude in particular, informed him to remove the nail & re attach the tyre. Refused to remove the nail in the tyre due to "regulations".

He refused to refit the tyre so I could leave, until I left the "workshop floor" - not an issue until this point.

Went to a another tyre service shop 5 minutes away - found two additional nails in the tyre - fully repaired within 1/2 an hour.

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Graeme
GraemeAdelaide

Refusal to do Wheel Alignment

published

Made booking for wheel alignment at South Road, Edwardstown Branch for next day.

Arrived on time however, manager saw newish tyres on car and refused to do alignment, asking where I bought tyres from!!!

He made some rubbish with regard to accountability in case car is in accident and i blamed them when tyres were to blame.

I asked but what about all the wheel alignments on well used tyres you do, to which he stated you didn't buy the tyres from us, I won't do it!!!

So there it is, be warned what a waste of time!!!

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Nikki
NikkiBrisbane
  • 3 reviews
  • 9 likes

Poor service

published

I requested an online quote from Beaurepaires for 4 Dunlop tyres on a Tuesday. Was contacted by a staff member from Beaurepaires on Wednesday with a quote that I was happy with and confirmed via email that the tyres would be fitted on the following Monday at the nearest store which was Mt Gravatt (QLD). On arriving at the appointed time I was promptly informed that the tyres had not even been ordered and there was none in stock in Brisbane and would have to come from Melbourne. I consider this to be very poor service and I will not be going to them again

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shueardm
shueardm
  • 5 reviews
  • 5 likes

Club member discount rort

published

Called for price on wheel alignment was told $55. Get there and tell them of 20% RAA published discount that i hadn't mentioned on phone. He said normal price is $68 pointing to piece of paper on wall behind a clip board. Attitude of this guy was very poor in way he delivered the decline of my suggested discount. Will not be going back. Shonky mob
Update - a few weeks later i am across the road at Bob Jane getting new tyres for my other car. The friendliness of the staff is so so much better. For the sake of about $ 11 Beaurepairs lost a customer for life.

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north Ipswich sleazy

published

Owner was sleazy. Prices were high bad customer service never go back felt uncomfortable. Got told that's the price 'I'm a tyre kicker'

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Kazzie
Kazzie
  • 2 reviews
  • 1 like

Newport Beaurepaires full of lies putting lives at risk sent my mum away on bald tyres

published

My mum went their as an insurance job were they told her there was nothing wrong with the tyres she drove away from there with the wheel balance out so she ended up paying out of her own pocket to get the balance done at another Beaurepaires closer to home and was told that the tyres were in fact worn to the canvas on the inside of the tyres which I seen for myself they should be closed down!!!

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Service not the greatest, pricey on light truck tyres

published

Visited Eastern Creek Beaurepairs not long ago to have 2 tyres replaced on my small truck, found the service to be average. Tyres were pricey compared to other tyre shops (extra 25%). Had no choice as I had not much time to shop around.

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Anirban
Anirban
  • 2 reviews
  • 1 like

Perfect place to get ripped off

published
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Rip Offs

published

Sold me bad tyres that didnt make 10k even paid good money for them, company in total denial wont ever go back there again or buy a good year tyres. do they think customers are stupid? replacing "brand new" tyres every 4 months?? crazy!

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Sean38
Sean38NSW
  • 13 reviews
  • 7 likes

Terrible service

published

First of all after their 3rd attempt of trying to allign my steering they failed and it pulled to the left.
Took it to a real tyre shop and they fixed it up straight away and told me Beaurepairs didnt even check the camber and caster which where both way out as well as the toe in which was also way out

Could not allign wheels or steering to save their life

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Hamish
HamishGreater Melbourne (Inner), VIC
  • 2 reviews
  • 4 likes

Very poor and dishonest customer service in Newport Victoria by the Manager

published
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shafted
shaftedMelbourne
  • 7 reviews
  • 3 likes

Dishonest employees

published

I came to the Belmont store asking for the cheapest tyres as my car isn't worth much, and the guy sold me $109 tyres with the 10% racv discount. While waiting I had a look online and saw $79 tyres in the catalogue, and when I asked about them the guy acted like he knew nothing about them, and said they had none. It was impossible to get on to the national manager of course so it's now in the hands of Consumer Affairs. Send all complaints there through their online form to weed out the liars.

Dishonest.

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