Reviewer Photos & Videos
Terrible, just Terrible
Dropped a tire off for a puncture repair around 8am Saturday morning at Currimundi. Left my contact details (with the manager) and had already checked the closing time on Google, 1pm. Later on: no call, so I called them around 12, no answer. I go to the store, closed at 11 and won’t open until Monday morning. I was on vacation from brisbane and had to be back to work on Monday. I took the train home and put my family in a hotel for another night. When my wife picked up the tire on monday morning she was told that they lost my info and were overdue to change the hours for Google. She got a “sorry” and was charged $40 for the repair. I’ve paid $20 for an identical repair in the past.
They treat customers like they're stupid & don't know they're being ripped off
I made a booking to remove & patch a nail that was in one of my tyres. Later that day a man called to say that he couldn't fit the patch because the tyre didn't have enough tread.
He said I had to replace two tyres & quoted me $165 each which I knew was expensive for a small I30. I asked for more options & he said there's one for $150.
That night I did an internet search & quickly found mid-range brand name tyres for far less.
I also read on NRMA that tyres in general last around 40,000KM. My car's only done 22,000KM! I always check tyre pressure & don't drive aggressively at all.
It was a disgraceful rip-off.
Worst experience first and last one!!
I went to Beautepaires Parramatta for wheel alignment and the Manager after checking my tyres told me he don’t wanna waste his time because my tyres were not 100% ok. I asked to do it anyway as I’m paying for his time and service but he refused to give me service until they sell me tyres on the spot. Instead, I went to Bob Jane for same reason, checked my tyres and was told that I need to change my tyres after 5000 Ks but they did wheel alignment for me and happy days. The Manager at Beariepaires O’Connell st actually didn’t wanna work and serv...e me as there were no other cars and he was enjoying the luxuary of being sitting there doing nothing and turning customers away for any crap reason. hence they deserve a 1 star service not because of not doing my job but refusing and showing attitude as if the Manager was doing it for free. Disappointed!!
Puncture repaired in Alice Springs but ended up with a flat tyre as the valve extension was ripped off. They denied responsibility, not a good experience.
Bad service but great photo op
I had RACV tow me to Mulgrave Beaurepairs on Friday. Needed a tyre changed so I could get my 8 month pregnant daughter in law and son to a surgical consult for delivery and was told only one person working and would not be able to do it for a minimum of 2 hours. I had to ring RACV get them to do the job in Beaurepairs car park.
Booked online, a week later turn up to the store, nothing in stock and dont have the staff to do the work.
Contact the online team to what happen, no response
Would rate zero stars
I called to ask if they had time to change a tyre on a wheel (before I would book an Uber into the city) They confirmed they could do it 100% there and then so I went in- only to be told on arrival that they were now too busy.... Taking photos of a Lamborghini on their phones. Zero customer service, no apology, zero manners. Just shrugged their shoulders and kept repeating 'sorry mate we don't have time' when I continued about how we had literally just had a conversation of me taking the trip to bring it in, he cut me off with the same blunt sentance, then left to continue looking over the Lamborghini (with the rest of the entire team) who were also 'too busy' to work that day.
New Tire? Really?
I had an nail go into my tire. a big nail but not that big.
The told me they could not patch the tire and that I needed a new tire. The hole was tiny. If they cannot fix a nail hole, what can they fix?
South melb manager rude and unhelpfull
Asked for puncture repair, Tyre was of car nail was visible, asked if I could pick it up in 4 hours, was told no way, asked if I could put air in tyre was told I would have to wait, manager proceeded to office with no customers and got on computer. I picked up tyre inflator manager quickly came out and told me I couldn’t use equipment. Will never go there again and will avoid beaurepairs.
off his face
Never use this camberwell tyre service again no care attitude so unprofessional typically a Monday in the trade good bye.
Absolutely pathetic Beaurepaires KILMORE
Beaurepaires in Kilmore is hopeless, intimidating owner & staff who appear to me & others not to give a dam about any form of service or advice. The place seems deserted, been here twice but got nowhere. I don’t understand how they stay in business because they have no idea how to sell or give any service. Ist time I went in the owner says that they couldn’t fit tyres today as were flat out but could fit tomorrow. 2nd visit I asked if they had a certain size tyre available & response was no & that’s all they say so I left. No idea how to sell or service customers.Total couldn’t give a s... attitude. Fail fail fail Beaurepaires Kilmore.
rudeness at South Melbourne
Unprofessional service over the phone when I twice phoned to try to book work on my car at South Melbourne Beaurepaires only to be cut short by their spokesperson, ASH, who even promised to phone me back, and failed to do even that much. I will go elsewhere.
Cancelling my account
I have been a account customer of there's for over ten years $500+ for a puncture repair what a joke
Very poor service
Two dunlops failed at 75percent manager didn't know what to do, called my story crap until advised otherwise 2 days later.
Extremely poor customer service
3 men standing around the Virginia store no cars in shop told us can't fix punctured tyre cause there closing at 11am and this was at 10;15 am (thing is we went across the road to brisbane tyres who with no question fixed my tyre). To watch the beaurepair close the store well b4 closing time.. your company must be making a huge profit to be able to turn customers away like this.. I for one will never return to any beaurepairs store after this insident and I'll be telling the world about the laziness of the staff at the Virginia store brisbane..
I purchased truck tyres at Beaurepaires Keysborough-light commercial vehicles and they kindly fitted and balanced them, after one of their employee went somewhere to borrow airgun/wrench so that he can unscrew wheel nuts.On my way back home shaking steering wheel indicated bad tyre balancing work. However in order to be sure I visited my mechanic, just to check joints and bearings but he confirmed that tyres need to be re-balanced again. Went back there and requested re-balancing. Airgun was an issue again so I've been asked to give them some t...ime to organize it and they will contact me, soon as they are ready. Week later no call, txt or email so I had to go to another place to sort it out. Great way to loose a client, rating for their service equals zero but product review system forces me to pick at least one star.
Went for a wheel alignment. Battery died somehow?? so they sold me a new one. Incompetent installation put my car into limp mode so they left me in the car park and went home. Joined racq who said it's an electrical fault (shock) and requires an autoelectrician. 4 hours later I'm still in the car park waiting for a tow truck. All I wanted was a wheel alignment!!! Not impressed. Will NEVER use Beaurepairs again.
Rang to ask if they would be able fix a screw in my tyre.
The Toowoomba store told me that i would be better to ring bob jane as they won't to nock of early.
The person on the phone was not very helpful.
I have been dealing with this store for many years.
So now they have 5 less vehicles to fit tyres too.
I rang the Cleveland store today to get a tyre price and to book in..... I was spoken to Extreamly rudely and after not being able to answer one tyre question the girl hung up on me....
Horrible service. Told to come in and then refused work.
They looked at my car one day and we made an appointment. The next day I dropped the car off and they refused to work on my vehicle. Gave no reason at all. Do not recommend. Store at Newmarket.
Very unprofessional, no business ethics & consciousness, extremely poor customer service
Very unprofessional, no business ethics & consciousness, extremely poor customer service - Please never go there.
My car battery was replaced. I requested the person replacing the battery to save all my data including radio code. HE FAILED to do this, even after bringing some device to save the data. Well, my radio stopped working and asked the code. I called my car dealer who asked me to bring the car to them so that they can open the radio, look the serial number at the back and find the code. This would cost me $75.00.
I approached Be...
Beaurepairs Toowoomba you suck.
Shocking service. Pull up at Beaurepairs in Ruthven Street, Toowoomba with a tyre going flat as we spoke. Ask for help and received a resounding NO we are too busy. Had to drive like a crazy women to JAX tyre repairs some kilometres aware only just making it in time where they fixed pronto with a temporary tyre and booked in full a full tyre change with new tyres next week. (missed a few hundred dollars worth of business there). SHOCKING service Beaurepairs Toowoomba. Even just changing the flat with my spare temporarily would have given you a 5 star rating and my respect....
Most unprofessional management
Went to this shop and was very disappointed. Rude service and management. Waited along time for Sevice. Would not recommend.
I went to beaurepaires rocklea to have a screw removed from one of my tyres.
I noticed the screw in the morning and as the tyre had not gone down I made an appointment to go in the afternoon on the same day.
I turned up 5 to 10 minutes early and after being served by the person on the front counter I waited in the waiting room / showroom.
A guy (with an attitude problem) from the workshop came out got in my car floored it in reverse out of the car park. While the car was rolling back at speed he then slammed it into d for drive (my ...car is automatic) and drove into the workshop. He then brings my tyre into the front office / waiting room / showroom and with his attitude causes a big fuss in front of the staff member and another customer and says to the staff member is this it! Is this all it is!
No Accountability for Poor Workmanship and Damage
I put my commodore in for 1 new tyre, and a wheel alignment at the Raymond Terrace (NSW) branch. When I showed up to pick up my car I saw it being driven off for a test drive. I paid the bill and was told that the car was ready. When I approached the car I noticed that the rear end of the car was extremely elevated, about 18 to 20cm higher than normal. I thought that they had pumped up the rear air shocks to do the alignment. When I tried to release the air from the valve, nothing happened. I got the assist. manager to come and look at the prob...lem. His answer in short "We didn't do anything to it, it must be a fault with your suspension". I informed him that it was relatively new and that there should not be anything wrong with it. I asked if he would put it up on the hoist to see what was wrong, and he refused. He and the manager said that they knew nothing about suspension, and could not help. I was left to drive the car home with an almost undriveable car as the shocks were locked and fully extended. As I slowly drove away I noticed that the steering wheel was not straight (it was when I delivered it there), and I had a lot of tyre/road noise, that was not there before. Fortunately, I only had to drive 2 km. When I had a look at the new tyre I noticed that the front part of the wheel arch was rubbing on the tyre. I can only assume that when reversing off the ramp the spoiler got caught, was pulled forward, dislodged the mounting screws allowing this to happen. ie minor damage. To pass the test drive, the alleged technician must have been really observant. When I rang to ask for a refund, as the alignment was obviously flawed, I was told that they would not refund my $65, and that only they would rectify the problem. I said that I did not trust them with the car, and my only option was to have another alignment from another company and then go to Fair Trading, to which he replied "Good I`ll see you there". Thus I am extremely annoyed with their attitude and extremely dissatisfied with their poor quality service. This 1 tyre and an alignment cost me $269, and I have just noticed they have charged me for 2 valves on the one tyre. After all of this, I went to Bob Jane Tyres at Lake Haven, to have another wheel alignment done, On 30/11/16, and they told me that they could not do it, because the "Z" bar Bushes (radius arm bushes) had disintegrated. These stop the wheel from moving back and forward in it`s housing. They demonstrated the issue by driving slowly, and braking suddenly, and to my horror the wheels appeared to move in a backward direction, about 50mm. So this is a serious safety issue, this is why they said that they could not and should not do a wheel alignment. I have been going to these guys for many years, and this reminds me just why. I can highly recommend Bob Jane. Beaurepairs, experts in their field? Skilled at taking a lack of responsibility for their stuff ups, and unskilled enough to not be able to identify a serious safety issue.
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