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Beaurepaires Australia

Beaurepaires Australia

3.3 from 166 reviews · View Statistics
See the Best Vehicle Accessories & Parts Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

3.4
67 reviews
  • Product Quality
    1.6 (19)
  • Return Claim MadeYes · No (28)
  • Customer Service
    1.1 (25)
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Kevin S.
Kevin S.Perth, WA

FRAUDS

published

I payed for a wheel alignment that they didn't have the knowledge to attempt (LANDROVER) So I have made numerous attempts at being refunded They ignore me AVOID THESE FRAUDS AT ALL COSTS

  • Thumbnail
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationROCKINGHAM
Kevin S.
Kevin S.

But rest assured I now have a professional representative of BEAUREPAIRES ( Chris ) that seems to want to " do the right thing " and reimburse me So fingers crossed crossed

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Sean
SeanSt Kilda
  • 3 reviews
  • 8 likes

Dishonest

published

Sales assistant knew nothing about their products, just wanted to sell us anything. We got ripped off with some tyres that we found out about 12 months later were discontinued because they were so dangerous especially in wet conditions.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCheltenham
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Vickie
VickieMetropolitan Adelaide, SA

Poor quality.

published
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationElizabeth
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  • Verified

What a RIP off especially an old women

published

My 82 year old mother got a quote of this place in bendigo for 4 tyres when I looked at her car there was only three replace on her xr6 falcon and only one center cap replaced so I rang up and they said sorry so she took it back replaced the tyre then changed her 104 dollars for what she already paid for and still didn't replace center caps what are 30 ech ??

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBendigo
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Scammers

published

Beaurepaires Tyres Port Kembla bad to do business with they lie and try to scam customers with prices higher than the actual prices on their website . shame on you

Incentivised Review No
Return Claim MadeNo
Store LocationPort Kembla
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Too sad
Too sadSouth East Queensland, QLD
  • 2 reviews
  • 3 likes
  • Verified

Rip off

published

BEAUREPAIRS BURNIE TASMANIA
My daughter took her car to be fitted with two tyres quoted at $90 each. When she went to pick up her car $272 they added on all these extras that were not asked for nor were they accepted. Tried to call head office every day for 5 days and nothing but excuses.
RIP OFF

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBurnie Tasmania
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Angela
Angela Sydney, NSW

Bad all round!

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCampbeltown
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Barry miller
Barry millerGoldfields, WA

Don’t go there

published

Went in for wheel alignment, Found rear tyres bald so they order some. Gave it a alignment and driving home at 100 kms could not keep car on the road. After calling them up I get the response of, for damn sake from the office lady, told me they would call back. 4 days later I call and yes the tyres where there, no call from them,, I didn’t go back. The place has not changed since last manager, crap then. Crap now

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationEsperance wa
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When they say it will be an hour - IT WONT

published
Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt Gravatt
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Intimidation.

published

I was intimidated by a worker at Beaurepairs in Nambour today for parking in a public car space while I was working. He had parked a vehicle 5cms from the back of my car and when I requested he move the car for me to leave, he told me not to park there again, and if I did that he would damage my car. The Incident has been reported to the police.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNambour Queensland
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Ryan
RyanGreater Melbourne (Metropolitan), VIC

Used to be good!

published

I called them and made a booking for the same day fitting and got a quote for 4 tyres (Pay for 3 and get 1 free for $414). Went to the store and got the job done but they charged me more than what I was quoted. When I told the store guy that I do have a quote for $414 his response was “ No it’s impossible! What I can do is to give you a free alignment next time!!” Paid the invoice and called the customer service, they checked my quote and saw the invoice and told me they will investigate it and will get back to me. I haven’t heard anything back!!!
I have been a loyal customer for more than 10 years but the last experience was shocking.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRingwood
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Wayne Gough
Wayne GoughHunter Region, NSW
  • 3 reviews
  • 1 like

Dishonest

published

I ordered and paid for a specific set of tyres a week before they were to be fitted. A couple of weeks after the tyres were fitted I noticed that they were not what I ordered. So I go to chat online and was told that I would have to fill out a feedback form. Having done that I get an email, that offered a pile of excuses why the cheaper tyre that I got was a superior tyre from the same brand I should have been told when I went to have them fitted or any time while I was waiting.
After a series of emails the store manager emailed with a semi-apology and a 'How may we rectify this issue for you?'

I have asked for a differential refund which I expect. Either way I will never trust Beaurepaires.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMuswellbrook, NSW
Beaurepaires
Team BeaurepairesBeaurepairesSend a private message
Wayne Gough
Wayne Gough
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front wheel balance

published

after a front wheel balance at Nerang there was just a small vibration in steering wheel after, so returned thinking everybody is human and maybe needs a little fine tune....got every excuse from bad brakes to steering wheel not straight even said bash plate was just hanging on -two bolts missing and could contribute, although when got home checked and the bolts that they replaced miraculously match all the other bolts underbody ( as in red dirt and mud ) why not just check your work first instead of telling somebody who drives the car everyday for 6+ years that there wrong?? just trying to get a wheel alignment and other work out of you maybe?

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNerang
Beaurepaires
Team BeaurepairesBeaurepairesSend a private message
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Mercury
MercurySouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Absolutely terrible service.

published

Absolutely terrible service.
Had a puncture repair.
Complained they had no ramp available or a jack.
Made me a 60 year old fit the tyre myself.

After paying the bill she said she would wheel oy the wheel.
Of course she didn't and after waiting over 10 mins had to remind her.
Of course my cars jack jammed and one of the staff went and got his own trolley jack to get my one out.
At least he showed compassion.
For the 5 mins it would have taken to jack up and fit they showed no understanding or support.
She couldn't give a toss.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationLoganholme
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Worst customer service

published

Terrible customer service over the phone. They would not help me because I was not sure of the tyre size. When I asked if giving my car details would help, he just said no. However I went to another tyre specialist and they ‘somehow’ knew what my tyre size is just from my car details.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Page 1 of 2

Questions & Answers

Mandy S.
Mandy S.asked

I recently replaced two tyres on my 4wd and the guy at the service centre put the new ones on the front. I have subsequently been advised that they should have gone on the rear as having old ones on the back can cause aquaplaning. Researching on the internet supports my friends advice. Can you please let me know which is correct and why? Thank you

1 answer
Beaurepaires
Beaurepaires T.BeaurepairesSend a private message

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