Reviewer Photos & Videos
IN DEPTH EVIDENCE OR THEIR SCAM
In these emails you will see the laughable responses from this company as they refused to give us our money back. They wanted us to pay the shipping back to them for this trash product and the only refund that they would give us would have the original shipping cost deducted. In these photos you will see that the product that I ordered is far different from what I received. 1.) They sent me the wrong color jacket 2.) The jacket is so thin that it is see-through 3.) The stitches were already tearing before I even got it on 4.) The buttonholes a...re not large enough for the buttons 5.) It does not hug across your chest as it does in the advertisement. Even if the buttons did fit, it would go straight down the middle and you would have additional buttons off to the side unevenly. It is the most low quality jacket that I have ever received and this company does not care about the quality of their material as long as they make a buck. They probably make most of their money by refusing refunds and insisting the customers pay for the shipping. They thought I was bluffing when I said that I would post this so here's to proving them wrong. DO NOT purchase from them.
- Verified customer
DONOT BUY FROM THIS COMPANY
I bought US$336 of lights from this company. When they eventually arrived, one was cracked but I still installed it and watched as that crack became longer and eventually broke. I tried to contact BH but they didn't reply for ages until I contacted them through Facebook. They eventually sent the wrong light shade (which took months to arrive) and when I contacted them about it they said not to worry about sending it back & they would give me a refund of 5% as these light were not longer being supplied by them. I agreed to this as I thought ther...e was going to be no chance to get my full money back as they were based in Hong Kong. In the meantime the second light shade cracked and broke and again I contacted BH with photos of both lights. They keep on and on about offering me like for like replacements (which I constantly questioned as they previously said they no longer had stock and and why would I want to replace it with the same item as they were obviously faulty) and a refund of 5% which ended up as 10% refund plus light replacements. I constantly said no and eventually they told me if I returned the broken items I would get a decent refund (US$210) once they received the package. So I sent the two broken lights back which cost me AUS$60, and now they are saying I had to send ALL three lights back including the original wrong replacement nightshade (which I threw out because it was hideous) that they told me not to send back!!!! They are crooks - the customer should not have to pay to return faulty items, should not have to pay for the return of wrong replacement items and they should just offer full refunds for all items that aren't what they advertise and also they deliberately stall for time so then the customer is not covered by PayPal 180 day policy.
- Verified customer
Do not buy from this dodgy company with poor products and appalling customer service
Please, please do not waste your time and money buying from this company. The quality is absolutely shocking and extremely cheap. In honesty, to us it looks like they bought this off wish for £5 then are selling it on for £95.Even from a distance it looks cheap and tacky as the material is very shiny and also super thin. Not only this but it doesn't even sit well on the. Body when trying it on.
To add insult to injury they refused to allow me to send it back for a refund and I had to keep fighting and fighting. Even now they are saying if I ret...
Warning! Do not buy it’s a scam!
One star is generous, would put zero if I could. Refusing to return item I bought. The trousers didn’t even have a button hole. I bought from eBay the second I received product, all of my buying information disappeared. Shop elsewhere.
Order not received yet!! Sells like a scam
Ordered garden light stalks 28 November same day with another company received the other order in 1 week . I keep looking at the tracking to see where my order is it keeps showing in transit OmG after nearly 4 weeks !!!! I wish I read these reviews earlier would not have ordered from these guys.
I ordered pendant light n spent $500 .. what was delivered was not even wortgmh $100. Parts missing, poorly packed, low quality and no instuctions.. its useless for me as i cant find the missing parts from any hardware shop even.
Please so not waste your money here!!!
And yes 1 more thing.. they have no contact number... no costumer service either.
- Verified customer
BEAUTIFULHALO - Nothing but Chinese scam artists!!!!
I bought a navy glass scandi design light fixture from these crooks. It arrived late (had to wait 8+ weeks) it was turquoise, not at all like the navy one they show on the website. It’s also cheap cheap cheap! Some of the colour is missing from the glass to say that I am unsatisfied is an understatement!!
I contacted the company directly and waited 2 weeks but did not receive a response, so I contacted their online chat support and they said I had to contact customer service,... which of course I had already done.
So I went to PayPal for PayPa...
Bad products, bad service
I had ordered some lights from the website. They came from China & one was damaged when it arrived. It took months to get a replacement shade.
Then when I had the Electrician come to install, he said they were of poor quality & would not feel comfortable installing them. When he went to install one, it blew the globes straight away.
I contacted Beautiful Halo for a refund & they offered a 5% refund. After tonnes of back & forward emails, they agreed to a 15% refund (which they still didn't pay in full).
Stay away. They look like they have good stuff, but just go to your local lighting supplier. They are tapped into many quality brands which have warranty.
Beautiful Halo is a bad company with questionable products.
- Verified customer
Rubbish quality product
Chandalier I purchased arrived .. nothing like the picture, crappy tinny quality and damaged. Should have read the reviews before I bought this piece of crap. Don't purchase from this fraudulent company. Too much trouble trying to get a refund from this company in china and they know it!
Extremely Poor Support
Ordered Chandelier and paid a huge amount. It is more than 2 months but still not received. The tracking site says 'Courier dispatch information approved' in Australia more than 2 weeks back but no delivery yet. Every time I send an email to support, they have the same answer to wait and multiple request for REFUND has no answer.
Sharing my bad experience and urge people not to trust this website at all for purchasing any product. I believe that they may be FRAUD as they have no control over their product delivery and shipment.
- Verified customer
Slow shipping , damaged and faulty cheap products
Bought three lights to hang over breakfast bar . Took over 10 weeks to arrive . First light damaged due to poor packing . This light is also noticeably different to the two lights that later arrived . The lights hang from rope cords which are meant to be 1000mm long . They are 930mm , 970 mm and 990mm . They were extremely difficult to adjust as the rope had to be cut and then rebound . Also the copper cable was so thin it resembled hair . Do not buy from these thieves .
- Verified customer
Want the worst shopping experience EVER? Shop with Beautiful Halo
I purchased a light for $650 from this company in April 2020. After weeks of running around and stalling tactics. I did receive the light. It does not comply with Australian (or possibly any) electrical standards. I have an electrical background and was told to wire 240VAC directly to DC LED wiring - which would have caused an electrical hazard. The light also shipped with missing parts and no instructions. After months going back and forth I have now (October 2020) received a reversal from PayPal. Stay clear of Beautiful Halo. Their lighting products are cheap and nasty and present an electrical hazard (try claiming insurance for any issue arising from the fitment of these lights). Worst buying experience EVER.
Cheap, nothing like the picture and horrible service
Ordered a dress and what I recieved looked nothing like the picture.
Cheap monstrosity. They should be ashamed. Multiple emails to get money back then tell me that the cost they will deduct for postage will be half of what I paid and then I have to pay for return. Unethical, money grabbing liars
Terrible service and unreliable site content
I ordered two lights form this site that were advertised as in stock. I paid and waited more than 15 days for the delivery and it did not arrive. I was provided with a tracking number but not a tracking site or courier. I had to contact beatifulhalo myself and enquire. They provided me with a tracking link that did not work and had no information. They then refunded me the full amount without telling why. A week later they notified me via email that my lights were not in stock and they had to refund me. At their request, I placed another order ...and paid for two different lights that were again advertised as in stock on their site. They then emailed me a few days later notifying me that the second order was also not in stock. Further, their site advertised a subscribe and get a 30% discount code. I subscribed but did not get any code. When I spoke to them, they only gave me a 10% coupon code. BUYER BEWARE, this website is very unreliable and the staff are rude with their correspondence and do not understand or acknowledge the inconvenience they have caused me and their website stock information is also very unreliable (for me on two occasions). This whole ordeal lasted well over 1 month and I got no products in the end. Complete waste of my time.
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