Amazing Customer Service
I rarely ever leave these types of reviews, but I feel like this one truly deserved it.
I made an order for the Suva Beauty Cupcakes and Monsters palette as well as the single Pressed Shadows in Blue Lagoon and Market. I had accidentally put two of Blue Lagoon in my cart on accident and had already purchased everything by the time I realised my mistake.
I contacted customer service immediately the second I realised it, and was a little anxious about whether or not I would still be able to get a refund on the extra shadow since it was a mi...stake on my part rather than the company. It was a Saturday when I made this order, so I waited anxiously the whole weekend for a response, and to my utter delight, Melissa from Beautola had responded rather quickly that Monday morning and let me know that they were able to issue a refund. And once my order had arrived (extremely quickly at that), I found no issue with any of my products whatsoever. Everything was lovingly packaged, and it was exactly what I expected it to be. Beautola is worth 5 stars, absolutely. I'd be more than happy to shop there again. Plus, they have Afterpay, so really you're getting a pretty great service.
Incorrect Item Delivered - But Resolved Within 24hrs!
There were no reviews about this particular smaller business besides the FB reviews. I eagerly needed an item that was out of stock on the specific brand's website however beautola an Australian business stocked it, thus i was pretty stoked about it and the afterpay option. I never make purchases from smaller and unknown businesses which have no proper reviews on trustpilot/productreview/etc because I am very skeptical and want to be assured that everything in terms of customer service, product, and so forth will run easily and smoothly with no...worries. However I was wrong, I just received my parcel today which was very small and only ordered 2 products (false lashes). They were both the same style of lash however one was the correct product I had ordered, and the other was incorrect yet placed in a box that was identified as the one I ordered. They have made it evident that they tampered and switched up boxes and the product, WHY you may ask? I have no idea why it is necessary to tamper with boxes, product and especially their labels with identity/style, this just reflects the poor quality in products and service Beautola have going on. It generally leaves a bad taste in my mouth knowing that boxes have been switched up and tampered with. I contacted them immediately after I opened my parcel with photos, now I am patiently waiting on their response. I will update my review soon when I receive their response, hopefully they can alter my first impression of their business. UPDATE 24/08: The error with my order was resolved within 24 hrs, they sent out a replacement quickly with no charge or hassle, they apologised for the inconvenience, trustworthy and VERY understanding customer service. If you're considering placing an order on Beautola, I recommend them 100%!
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