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BeautyBay.com

BeautyBay.com

2.0 from 255 reviews · View Statistics
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Reviews

  • Product Quality
    5.0 (1)
  • Return Claim MadeYes (0) · No (3)
  • Shipping
    1.0 (5)
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Irene
IreneSouth East Queensland, QLD
  • 2 reviews

LONG DELAYED SHIPPING TIME

published

I have waited more than a month for my product, still waiting. I found it hard to get in contact with customer service from the website. Completely lack of communication, no updates on shipping delays. I found my experience with this online store frustrating and stressful. I will not be buying from them again. I am truly exhausted!!!!

Shipping
1/5
Incentivised Review No
Date PurchasedNovember 2021
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Merru
MerruSydney, NSW

The slowest shipping ever!

published

I wish I had seen all of these reviews before I placed my order. Now, to be fair they have a wide range of products at reasonable prices.
However, the shipping is ridiculous. I ordered products and they weren't shipped until 2 weeks after my order. It took another 2 weeks for the products to actually arrive.
If you're in no hurry to get what you ordered then it's fine. But I prefer to receive my order within the same month I've placed it.

Shipping
1/5
Incentivised Review No
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Long wait time and inexistent customer service

published

More than 3 weeks for the shipment, they give per email a tracking number that tracks nothing. I wrote to the customer service and still have no answer. I felt insecure all the time that it was a fake web site or that my order was lost and no one from the company helped.

Product Quality
5/5
Shipping
1/5
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Averil Bowers
Averil BowersSydney, NSW

Really disappointed

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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It's a no from me

published
Shipping
1/5
Incentivised Review No
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Tammy
TammySydney

Not Worth It

published

Still trying to work out if my order is just extremely delayed or not coming at all. The link to contact the customer service team leads to a blank page meaning I can’t even contact them regarding my order or ask for a refund (can anyone help me with this?).... they do have a great range of makeup that is being made accessible to countries like Australia, but totally disgusted by the reviews I’m reading. Not to mention it’s been over two weeks since I placed my order and still haven’t received it yet.

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Libbster
LibbsterAU
  • 2 reviews
  • 1 like
  • Verified

Never received items

published

I waited 5 weeks for my order to arrive and it never showed up. Upon contacting Beauty Bay they said it was lost in the post (even though it was sent express with tracking), really disappointing as I wasted over a month waiting. However they did refund me promptly within one day which is a small positive at least.

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Thought I was getting a steal, now it looks like they’ve stolen from me

published

Terrible customer service, all I’ve received are automated responses, have not got through to a person yet. Also unhappy that I was not able to upgrade the shipping at time of purchase to a courier service so that I might get the parcel sooner.

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Waste of money

published

My palette wasn't wrapped properly so no surprises when it arrived, it was all shattered. The delivery was fine and everything but the box was obviously smashed. But if the palette had been wrapped properly it still would have been fine. It had the thinnest bit of bubble wrap, loosely fitted and a bit of paper. Not very happy I won't even get to use it :(

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Julia
JuliaGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Don't bother... Very slow delivery, customer service OK

published
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Horrible shipping and customer service

published

It took 3 weeks for my parcel to arrive not 7-9 days and customer service just kept saying they couldn’t help locate the parcel until it had been 15 days before they did anything which it had passed the 15 days and nothing was done.

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Middge
MiddgeMalmö
  • Verified

Very poor and unorganized customer service.

published
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Alan L
Alan L
  • 2 reviews

Used to be good

published

It used to be good but nowadays it is always out of stock for like forever, hope it’ll improve in the future

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Now show order

published

Order hasn't arrived I couldn't even track my item the number was invalid when in fact the email I received said my parcel was tracked. No emails from my post office which they usually send to keep you updated especially on the day it arrives they also send you an email once it has been delivered. None of this happened. Very dodgy would never recommend this company ever.

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12689713
12689713Brisbane
  • 2 reviews
  • 4 likes

Really average customer service - no-show orders and broken palettes

published
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Questions & Answers

Hannah
Hannahasked

Hi everyone just wondering if we need to pay extra custom charges or duties for beauty bay package delivering to Australia? Thank you!

No answers
Amy C.
Amy C.asked

Does anyone know who beauty bay deliver through in Australia? Is it Australia Post, Star track, DHL or Couriers Please? I accidentally had my haul sent to my old address

2 answers
Tes_here
Tes_here

Australia post

Amy C.
Amy C.

Thank you :)

Albatross
Albatrossasked

Can someone please tell me if GST is charged at checkout? Thanks!

No answers
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