Poor quality and unprofessional service
I contacted a lady via facebook marketplace for Babelux playmat. Right from the beginning of my sales enquiry the lady responded in a completely unprofessional manner as if I was asking her a favor or something free. First she said its only online and when she realised i am not interested she then said i can collect it from her home. I wanted to ensure the quality when I purchase something for my little one. Price negotiation was also completely unprofessional as she changed the pricing couple of times she doesnt even know what pricing is liste...d on her website. I badly wanted a good playmat at a reasonable cost so my bad i agreed to pay her $80 in the end. I collected it as she put the mat outside her front fence!. After opening the product I realised that it is just a soft foam like mat, a cheap quality Yoga mat we buy from budget stores. I asked refund as per their return policy but she refused to accept return in her usual rude manner even though their website says otherwise. No wonder there as she has no clue what is stated on their so called website. I learned a lesson that I should not trust these sort of unethical online sellers. I now have to live with a substandard playmat, if i put it in FB marketplace i may not get $30 for it!
Purchased in March 2020 at Bebelux for $80.00.
I'm sending it back
Cheap quality. I could have paid $30 on wish. Had a chemical smell. It was thick but doesn't have the a soft texture like other mats. It felt like a hard foam not a soft memory foam I was expecting. Aldo had some dicolouration on one edge . I'm very disappointed
Purchased in December 2019 for $100.00.
- Verified purchase
Best Baby Playmat i have owned
where do i start! Bebelux staff were helpful and prompt, they shipped my order the next day too! after i got the mat it exceeded my expectations as the mat is much cheaper than other ones out there but its the same quality! win win!
had the play mat for months now and have no issues.
Overall great value and a great company! would recommend
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