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BecexTech Australia

BecexTech Australia Questions & Answers

4.1 from 2,897 reviews

104 questions from our users

Eungene

Eungeneasked

Do you guys ship to South Korea?

No answers

Sameh M.

Sameh M.asked

I want to buy a phone from becextech, do they declare GST in their invoice? I will need to claim GST from ATO.

2 answers
Colleen Schier
Colleen Schier

No they don't. Maybe there is an option. Not on the invoice but.

chris
chris

Don't waste your time and money purchasing from BecexTech Australia.


Honest Reviewer

Honest Reviewerasked

Are the phones brand new and sealed in box? Or are they second hand or display models?

1 answer
Errol
Errol

did not buy a phone.
purchased a Nikon camera lens


Amanda F.

Amanda F.asked

I want to buy a samsung s10 phone from you guys, will it come with australian chargers or extender sockets? And will it be set to english or a different language?

No answers

Amanda F.

Amanda F.asked

I want to buy a samsung s10 phone from you guys, will it come with australian chargers or extender sockets? Also will it be set to english or a different language?

No answers

Emma O.

Emma O.asked

Hi all,
I'm looking at buying a Samsung phone through BecexTech as their price is quite competetive, just wanting to make sure this will be a brand new phone and be able to be used in Australia with an Australian sim and power?

1 answer
Paul Johnson
Paul Johnson

Over time I have bought iPhone SE, Samsung S7 and S8 from them. Never had any issues in compatibility or functionality (still use dual sim s8). All items were brand new. Mind though, I have never had a warranty case, so not sure how warranty coverage works.


James B

James Basked

Guys

Do you still have Huawei P30 Pro?

No answers

Jen

Jenasked

I am interested in purchasing a Galaxy s10. What is the difference between all the S10 you have on your website prices ranging from $899 to $974?

1 answer
christiancung
christiancung

The different prices are for the shipping methods. Otherwise, they are all the same.


Keane

Keaneasked

Guys

Do you ship to Taiwan?

No answers

Sammy

Sammyasked

Do you have Xiaomi Mi 9 available? Is that a Global version?

No answers

John

Johnasked

I’m looking at buying the Samsung 10e from your company. What warranty back up service do you offer and where would I take it to be fixed should something go wrong with the phone. I live in manly qld 4179

1 answer
Riley
Riley

Trust me do not purchase from here, check my review. And the review of a poster named Ryan and Darwinian..

I strongly recommend going to Certified Tech Direct. There should be a link in the top right corner of this page...

But to answer your question in relation to their "proposed" processes, they don't provide receipts or invoices. They keep all activity of your account online for you to access. So you can not take it to anyone else but them. You have to send it to them. And hope they will return it...

They run fully and completely from Hong Kong, a province of China. Not Japan, China....


James K

James Kasked

Will Samsung Pay work on this phone in Australia? (It will not work on my cuurent S8 Dual Sim in Australa)
Thanks
James

2 answers
BecexTech Australia
BXT S.BecexTech Australia

Hi James,

Yes, it will work in AU.

Best regards,
April.

Riley
Riley

Hi April

Why aren't Becextech doing any thing about my lost purchase? It has been acknowledged by Ratna that Australia post has advised you of such, but your company refuse to give me back any refund or even the lost item. Why do you act like this? Do you support the process called "stealing"? Is Becextech organised with a delivery driver with a set up scam like this?

Riley


Lynne F.

Lynne F.asked

NKN TOKEN PRICE in 12 months

No answers

Bella

Bellaasked

I want to buy a iPhone 8 Plus but am sceptical because I don't want to pay the money and end up with a phone that isn't up to standards. If I can be proved that it will be okay to order off this site then I will happily buy.

2 answers
BecexTech Australia
BXT S.BecexTech Australia

Hi there,

Thank you for reaching us.

The products we sell have been thoroughly tested for quality and reliability before going on the market – but we recognize that things don’t always go according to plan, so we have Return Policy and free support during the warranty period.

As preventive action against any issue that customer will experience, we prepare certain policy including its remedy for various situation. One of our policy is Return Policy. Each situation has its own remedy as you can see below:
https://www.becextech.com.au/catalog/shipping-returns-policy-pg-8.html?CDpath=0
BecexTech offers 7 days DOA (Dead On Arrival) replacement guarantee or 15 days DOA replacement guarantee for selected items. You must notify us as soon as the product stopped working. Any DOA products will be replaced immediately as soon as it has been assessed. All accessories, items returned must be in original condition or product will be repaired instead.

BecexTech also offers 14 days POM (Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, BecexTech reserve the right to refuse the return if the product is not in reasonable condition.

Regards,
Zlatan

Martin
Martin

You have every right to be sceptical, Bella. Use your credit card to pay for it, then if you're dissatisfied you can get your bank to refund the money. Also, when it arrives, take it to your local Apple Shop, they'll check the serial number to confirm it is OK. We took our demo iPhone 6s there recently and discovered it had been made in Japan so couldn't be serviced by Apple here. Otherwise it was OK.


DBE

DBEasked

Is postage for an iphone xs really $75 via auspost in vic?

2 answers
Raj Acharya
Raj Acharya

yes

Riley
Riley

Postage is expensive because they have to pay off the delivery driver to return the items back to them (Becextech). So there is a record that the item was delivered, without a signature or a fake signature (as in my case), but they don't actually receive the item, and Becextech doesn't provide anything and keep the payment...


William C.

William C.asked

Do you ship to parcel collect

1 answer
Riley
Riley

No they don't, because that would mean they can not retain the item... That is too secure for Becextech... The delivery driver can not forge a signature when delivering to a locker.


Diane

Dianeasked

Hi BecexTech,
I am looking at buying one of your Tamron 100-600mm lenses, for approx $1400. As this is quite a bit of money for me, I am wary of making this purchase online as I hope can be appreciated. Do you have any depots/warehouses/outlets in Adelaide, SA, where I could a) check the product out and b) purchase it on the spot?

Thanks very much in advance.
Diane

2 answers
Diane
Diane

Thanks James, I hope you get your memory card soon! Good to hear the phone arrived in good nick. Just wary of online shopping I guess!

James A
James A

Hello Diane,My Memory card arrived at last ,and all of my ordered items were delivered as requested I have no problems with Becex Tech and would purchase from them again if necessary.Regards Jim.


Abby

Abbyasked

When do you anticipate to have Samsung Galaxy S10?

No answers

Sue

Sueasked

Are they still in business? I can't open their webpage.

1 answer
Gabby
Gabby

YES - https://www.becextech.com.au/catalog/index.php


Hayley5077

Hayley5077asked

Anyone had to return anything with this company. Brought an iPhone 6 demo model and it keeps dying with major battery issues. The warranty and returns process seems complicated and they try to have you sign a waiver saying they can charge you before even looking at issue? This seems odd to me. Anyone had issues?

1 answer
Darwinian
Darwinian

Search for my post "BEWARE of BecexTech". They had my camera for over 5 months for a warranty repair and tried every trick in the book to avoid their obligation to fix it, replace it or provide me with a refund. The ACCC has an "enforceable undertaking" on them (you can do a web search for this) and I was told by Vic Fair Trading that they've had numerous complaints against them.


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