Poor customer service and poor quality overpriced items
I like Bed Bath n Table but I was disappointed after I purchased 2 Morgan & Finch glass candle holders from The Works in Hawthorn ($40 each) and one was broken. I went in and found 1 and so I asked if they had any more in stock as I couldn't see any more on display, and the store assistant said they had 2 more and went to have a look. The store was very understaffed, you'd think that for such a big store they'd have more staff at this time of year. She was gone for a while and didn't seem to know what she was doing, she was so vague I was confu...sed about whether she was getting new ones or getting them from the floor stock. She couldn't find them (wow) and then told me to keep looking around the floor even though I said I couldn't find any. We ended up finding the last one tucked away next to some plants so I bought both of them. Once I got home I went to lift off the glass dome to place a candle on the wooden base but it wouldn't budge. Once I managed to lift it out I realised the glass was broken and the pieces had jammed the base. I don't doubt that despite the item being broken, they knew the breakage was unnoticeable and discreet enough that they'd get away with selling it anyway. Very shady and unprofessional. Poor customer service and poor quality items, very disappointing considering the prices of the products. I don't recommend buying anything Morgan & Finch, especially their bed sheets. It's a shame because they have nice things but the quality of their products does not reflect the price. I called them and she was very unhelpful and said they could only offer a refund, so I called the Camberwell store and they had none left either. It was inconvenient but I did manage to get it exchanged at the Malvern Central store.
I found the most beautiful horse in store and love shopping online. The service both instore and online is second to none! I love shopping at Bed Bath and Table and love the endearing service that they provide every time you enter the store. It is just so lovely and unique to any other stores. Bed Bath N Table are second to none for sales and service.
Worst customer service ever
Wrong sticker on products at the homebush store! Not only one out of it but every single items there was marked the same and then refused to do the price at the checkout throwing mistakes on each other! Why would you marked every single products from the same range and not only one but all of it that price if you don t want to sell! Worst thing is the sign price as marked!! Not even care about it! Won t buy anything soon there!
WARNING: Do NOT make a purchase online!
It's been a week since I placed my order online, and my item has NOT been dispatched so far.
I've tried to find the customer service phone number, and it turns out there is NONE!
They only offer to answer enquiries via email, which they claim will take up to 48 hours to reply!
Considering the fact that their items are not cheap, not providing any customer support via the phone does NOT inspire confidence at all!
What happens if they have run out of stock for an item but their website wrongly displays 'in stock' and you've made a purchase? What happens if you have any other problems with your purchase?
The Plastic Bags!
It was disappointing to discover this company is still offering plastic bags for products in store. The person serving me didn't even ask if I actually need a bag or already have one of my own. I hope this changes and I hope that paper bags are in the near future. We know more about the environment and the plastic bag ban should have been taken more seriously by retail companies like this one. Plastic is used so much in the transfer of stock, so the owner of this chain should consider swapping to paper for the customers and informing the workers about the importance of ASKING about the necessity of a plastic bag.
Cutomer Service Malvern
The lady at Malvern Bed Bath N Table who does the purchasing and decorating should revisit her Customer Service Language skills. A month ago I purchased the tic-tac-toe naughts and crosses. The only silver one was in the window and I was asked by the lovely assistant if I wanted it, it did not have a lid to the packing box. Minor detail I thought and purchased the item. I only returned the tic-tac-toe item as it was hard to pick up the naughts and crosses from their housing. When I returned to same shop but different assistant I was told abrupt...ly that their was no way I could return the item without the packing box lid. When I advised her that it was the last one in the shop and I was advised no lid was available, she rolled her eyes and said she was the purchasing and outfitter of merchandise in the shop and therefore what I was saying was not factual. She then went away and had a discussion with another attendant and finally gave me a refund. I was so angry as a customer with this type of rudeness and complete lack of customer service skills that I will never purchase any item from the Malvern store. What a shame rudeness can erode a Brand Name.
Ridiculous customer service
The staff at Rouse hill working on the 19th October is a staff which should not be employed as you have no skills with your customer service and need to change your attitude in a retail industry. Working into this store is our last time shopping as you are a racist person and did not show any interest in helping your customer. I asked the team member to hold an item for 19th October and I travelled 30-40mins drive to get my item which was never on hold which means the team member the night before lied and ignored a customer special order. Very annoyed and will never go to rouse hill store since they have a nasty customer service.
Poor customer service
Received the Marrakesh Throw as a gift last year but didnt start using it until mid this year (moved house so waited to use in my new new home). After about a month I noticed weave started to 'pull' all through the throw, throw was NOT washed .Rang BB&T only to be told because its been over a year and because no receipt was produced and it was not on their system...nothing could be done. Will not be shopping at BB &T again. I was made to feel like I was lying. Even bigger Dept stores don't treat customer like that.
- Verified customer
Wonderful customer service
I visited the Bed Bath N’ Table store at Kotara for the first time today. I was greeted by friendly staff with a smile which is rare in some businesses these days. Thanks to the girls for finding me both items I was looking for. I’ll be back for sure!
- Verified customer
Poor customer service
Today I returned some cushions to a Bed Bath & Table store only to be ignored by the two girls who worked at the store. They’d obviously noticed the big bag in my hand and didn’t want to be the bearer of a $220 refund. Staff need to be trained that refunds are part of the retail
industry and ignoring customers just doesn’t cut it. When I finally got someone’s attention they were extremely pushy about me looking for something else to replace the cushions. When I said ‘No thank. I’d just like a refund’ the staff member never spoke another word t...
Okay, but expensive
The homewares and the like sold are okay, there are some nice things however everything is expensive. The sales are not very generous and the items still end up being expensive. Finally they have offered customer service as before they never bothered to ask if you need help. However, in recent times over these very recent months/year, that has changed which has made the experience a much better one here.
Poor Quality Manchester
A Morgan and Finch king size I set bought recently is poor quality for a huge price around $200.00!!. Bad workmanship. I really expected excellence but I received an inferior product and I was totally ripped off. This just isn't right. It was made in Bangladesh and I expect those who put this together got paid a pittance. So very disappointing. I have bought better quality at Big W and Aldi, seriously what is going on?
Extremely rude staff
Rude staff who talk down to a customer after trying to exchange a faulty item given as a gift. Was told that rhe receipt tells you that you need proof of purchase- i had already explained it was a gift so i didnt have nor had seen the receipt- item still had the store tag on it. Not helpful - just rude.
- Verified customer
They’ll only fool you once
I’ve never seen such a poor quality item masquerading as a ‘quality’ brand. The single doona cover was $89 not including pillow cases- it was displayed as being heavily discounted, but the original label showed it was always $89. It creases like crazy and has the cheapest feel- I would have been so much better getting a $15 from Kmart. Horrible quality. They’ll only fool me once.
Small doona! Doesn't fit the cover!
We recently bought a king size doona from BB&T, Morgan and Finch brand. We paid a lot of money for it thinking it would be a good investment. However, none of the corresponding Morgan and Finch brand doona covers seem to fit the doona! They are all miles too big, or more correctly, the doona is just too small. It means that the doona moves all around the case meaning that often the doona slips down completely leaving no warmth.
I'm happy with the quality of both products, I just wish they were the same size!
Consumers need 31 day return!
Hi, l strongly agree that 31 day return should be law. At sale time l buy a lot, but open little for 2-3weeks, due to time & health. checking a product by inspection or use also takes time. I have too many products where incomplete or faulty only found after a month, rarely 2weeks. Call head office, call consumer affairs or dept fair trade, this needs fixing!
Twisted pure linen pillow cases
My complaint is about Morgan and Finch pure linen bed sheets. The pillow cases are soooo badly made one has the side seam running on the diagonal. Bed Bath and Table offered to exchange pillow slips but for $210 (on sale) set of sheets, I want perfect! I'll be asking for a refund! I thought I'd let Morgan and Finch know about their faulty products but I cant find a contact....surprise.
Excellent staff - David Jones - BednBath - Rundle Mall Adelaide
Such a wonderful Mothers Day recently spent shopping in BednBath with my children. The staff were well knowledged and fantastic in helping me select just the right bed quilt, sheets and pillow cases for my lifestyle and colour scheme. Fantastic Customer service and such a fun experience. Will be back
Questions & Answers
I purchased a king duvet and 2 pillow cases a few months ago for around a whopping $200.00. A lot of money because I thought I was buying the best. But unfortunately not. The quality is very poor, the embroidered birds are a mess and it creases so much. I've bought cheaper and they've stood up a lot better than your expensive bedding does. So very disappointed with this product. Who can I complain to?
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