I purchase the LUMA LED White Gas Lift Bed Frame. I picked this one because my daughter wanted a bed with the led lights in it and she also need extra storage. I chatted with Bre and checked if it was available and in stock, which she confirmed. I placed the order and it was delivered within 5 days, which was awesome. The quality of the bed is good and it was pretty easy to put together. It looks great and is very practical with the storage, I like it so much I am going to order a Grey one for myself once they have them in stock. Thanks again Bre

Bit slow on email responses but they do acknowledge your email, purchased a extra mattress for the spare room - super friendly people

Purchased a Charles gas lift bed frame, in blue/navy velvet - all my questions were answered within a couple days - happy with the quality and experience - would recommend

I have contacted them via email three times regarding my order status and have not received any correspondence. I’ll be canceling my order and demanding a refund through my credit card issuer if I don’t hear from them within another 24 h. Don’t waste your time ordering from them.

Dont think about buying from these people
they suck you in , take your money then muck you around and when you ask whats the hold up they dont even reply
Totally disgusting i have lodged a complaint with the ACCC hope they get what they deserve (closed down)
Yes and wait for there b-llsh-t reply

The delivery wasn't too slow. I had placed the order on the 20th of September, the bedframe arrived on the 30th of September and the mattress came on the 1st of October.

The bedframe wasnt too hard to put together, but with the aount of paint on the metal parts of the frame it was a bit hard to thread the screw/bolt things but we managed and it works as intended.

Its super comfy and I am glad I made the purchase. Tracked the whole delivery through that shop app so I knew where it was after being dispatched from their warehouse.

Was hella nervous because after I placed the order I came and read the reviews, but can now personally say I had no issues with this order at all.

Terrible communication during COVID 19, replying to emails and live chats etc from my partner at times however not myself whom actually ordered the bed. Our bed then got lost in transit after 5 months of waiting for original dispatch (back and forth emails about it being in stock and being held somewhere), and it took 3 weeks for someone to figure out it was lost. I had to email them for updates instead of them keeping us updated regarding the bed being stuck in customs/stuck in holding after telling us it would be dispatched in a few days.

B...

LOVE MY MATTRESS
I haven’t spoken to the guys but my delivery was 4 days from purchasing, took around 48 hours for my mattress to expand. Thanks, will recommend to others

I purchased a bed frame approximately 4 weeks ago and I was told i will be recieving a tracking number through email, I don’t have a tracking number neither is anyone getting back to my email.

Customer Service is non existent. Was told two weeks ago my bed was about to be shipped. Sent another email this week asking for tracking as there was no sign of it. Got sent a tracking link two days ago that tells me absolutely nothing. This whole process has now been nearly six weeks. I can barely move around my room as my new mattress from another supplier arrived weeks ago, so over it.

Although there were several miscommunications & delivery from purchase date was eight & a half weeks, I’m happy to say I finally have a positive outcome.

Kasey was very helpful towards the end of this process, especially when it came to organising a quick delivery (once item was secured). I was very appreciative of her help.

The deep green is lovely & true to colour. So far very happy with the quality of the bed, much better than a mattress on the floor haha. Here’s hoping it last lasts many years.

Fantastic experience from start to finish. During this crazy time (Covid) Donna From the customer service team provided exceptional service to ensure I am one happy customer. Well done Donna, your company is lucky to have you.

Perfect online shopping. Nice website, great communication with staff, I even changed my order after I placed it and that wasn't a problem: I received exactly what I needed. Fantastic value, Thank you!

Ordering was easy from The Bedroom factory and communicate from Donna and Kasey was exceptional.
I purchased the Dreamer cool Gel mattress and I have finally had the most amazing sleep! It really is everything they state, just like sleeping on a cloud , but with support!
Amazing!
Would def purchase from this company again!

Thankyou!

I’ve had such a wonderful experience with Bedroom Factory and the communication with Donna has been second to none. With multiple deliveries and changes to our orders she and the team have been nothing but helpful and efficient. The beds and mattresses are perfect and arrived well packaged and easy to assemble.
We have 2 happy kids!
Thank you Donna, during such a tough time in the world, it was so nice to deal with you.
Thank you

Great value for money, Customer service is fantastic very approachable, wonderful selection & design of products available, highly recommend Bedroom Factory for anyone looking to up date their furnishing in their home.

I purchased the MARKUS Black Leather Look Gas Lift Bed Frame (double bed). I had not heard of the company (found through google) and so used this site to check out the online reviews, hence I am paying it forward by sharing my experience. The product took about a week to arrive (Brisbane), so was well within the delivery timeframes. I set it up yesterday, mostly by myself. My neighbour came over and assisted as I wasn't sure if the gas lift was stuck (it wasn't), and he helped me finish setting it up. The headboard is not as high as it looks in...

This was the absolute worst purchase and customer experience of my life. I have given this company so many chances to redeem themselves but they have disappointed me every time. I purchased their Grande charcoal fabric gas lift bed frame. This has been the worst purchase I’ve ever made. I had initially saw some bad reviews but I thought I’d give them a chance as their website seemed professional. I initially contacted them in December 2019 telling them that a draw had completely collapsed and I hadn’t even put anything in it yet ! I told them t...

Amazing bed! Easy to set up! Fantastic and prompt replies from Donna! Delivery service was great and the bed is great quality! Absolutely love it! Will buy from again! X

Few delays on my order - but kind of expected at the moment, the team were nice and finally got my marvel bed frame delivered. Courier wasn’t very friendly though. Thanks guys.