overcharge, appalling customer service and delivery!
I bought a mattress from the store Bedroom Trends in Joondalup. First, the mattress' in store are over priced and they even display '50% off' signs everyday for the last 6months (lying)! Then they delivered the wrong mattress to us...3 times!!!! And kept saying its the correct one and they gave us the most expensive one (it was actually just there crappy old stock and was nothing like the one in store which we ordered). So they said 2-5 working days to deliver but ended up being 3 weeks. And during those weeks, even after they kept delivering t...he incorrect product and wasting our time they never rang or apologized, we had to keep chasing them! They keep saying ok I'll ring you back later with more information but never do. Appalling customer service! Highly recommend to not buy their mattress'. They also just blame everyone else and lie straight to you, do not trust the Joondalup store!
Worst company I have dealt with!
This company is hopeless! I have contacted them a dozen times over the last 6 months to have my paperwork sent to me. I never get a phone call back and the customer service I receive each time is horrible. They are useless and I would never recommend them to anyone. They continually lie and blame each other for not finding it.
Everything.. Bad service, never phones back, horrible staff
Worst Comany I have dealt with in Perth.
Do not believe a word these people say .. Customer is always wrong and they just make excuses instead of admitting they are wrong .. Do not give them your business as they do not deserve it. There honesty and customer service is terrible have already spent $3500 with them and there still arguing I have recordings they still deny saying what the said... DO NOT TRUST>>>
Customer service the Worst in Perth..
Horrible customer service - bad business practices
We bought a mattress, bed frame, two bedside tables and a tall boy from the Bedroom Trends outlet on Scarborough Beach Road. While everything we purchased has been absolutely wonderful, the customer service following the purchase was extremely horrible.
1) they made us wait all day for a delivery because they couldn't even give us a time frame - no apologies for that
2) the delivery van had the words "Free delivery" plastered on it, so does the website http://www.bedroomtrends.com.au/ yet we were charged 30$ for delivery. Again,no apologie...s for that, just an off-hand "Yeah, we are going to change the signs" 3) this is the real winner: they delivered everything in big cardboard boxes and left. Apparently installation/assembly was not discussed with us by our salesperson, who when confronted over the phone says the following things: - 99 out of 100 people know that there are assembly charges. I didn't mention it because I thought you knew - you clearly did not look at your invoice - you should know that there are additional assembly charges
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|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses|
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