No aftersales service
Nancy at Oconnor was fantastic and everything was very smooth. After that, she was on leave and it went downhill from there. Getting an answer on anything was not easy. After delivery I noticed there was a chip that had been stained over so I emailed, no answer, emailed again, no answer, emailed for a third time, no answer. I phoned, well I have never been so disgusted - Harrish was the rudest person I have ever dealt with. He said the photos looked small so they didn't take me seriously and had been busy. Plus Every excuse under the sun ...after that about grain and so on, even when I said a chip had nothing to do with grain. Even wanted me to go to Osborne park to look at the one he EVENTUALLY said he would swap over so I could check it before delivery encase I complained again (his words), An hour drive for us so I don't think so he complained it was going to cost them to deliver again.. what the. The furniture was lovely, delivery guys were fantastic, Nancy at POS was great but holy crap, my son was listening to what this guy was saying and he was even blown away. Left a very sour taste in my mouth and cant say I would recommend. Only an Ok for the good things although I want to give one star.
Bed good - delivery / install team shocking
Monitor the delivery truck and the installation crew carefully! CAUTION!!! Damaged trees and cracked walls in bedroom. Don't let them in your home.
Terrible delivery service
Friendly and helpful staff, but the delivery service is really bad. I took an entire day off work because they don't deliver on weekends. The bed didn't come, even though I'd confirmed that morning. Then it was really hard to get hold of someone when I called at the store to check when they were coming.
Good quality products.
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|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses|
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