Great customer service
Just want to complement Rhitica on her great customer service. She spent a lot of time on the phone explaining how they work, and generally giving me lots of info about the mattress I had originally tried at Preston. Zaid at Preston was excellent and went out of his way to help me. Not so his boss, which is why I ended up calling Nunawading and ordering the mattress from them.
Unfortunately due to my specific health issues the mattress was too firm for me. No problem Alex at head office replaced the mattress with a much more suitable one (at a slightly higher cost) and delivered it free of charge.
Overall the staff were fantastic, bar one. Highly recommend the company
$7,000 down the drain!! Don't make the same mistake!
After 7 years of owning one of these beds (king size latex mattress with adjustable slats), having them come out several times to adjust the slats, cutting down the middle of the two bases to alleviate the 'hump' in the middle (didn't work!) and even replacing the mattress for a different one, nothing has worked to have a good night's sleep, which is all we wanted!
My back is sore every morning and the mattress sinks on either side with a lump in the middle (even with the slats at their highest), despite turning and flipping the mattress regul...arly, as suggested. In the end, we have endured this bed long enough and now, with a loss of over $7,000 we have to go and spend thousands on another bed as they refuse to give us even a partial refund, which I feel is deserved, as the product has not done what is stated. My advice: Go and buy a regular bed and base and avoid this gimmick as it doesn't work!
I would like to thank Rick at Nunawading store for his help in providing a solution to modify the height of our bed . Nothing was too much trouble for him and we are extremely happy with the outcome.
I recently made a purchase from Rick at Nunawading. He was so professional, clear with his explanations and basically showed he cared! Thank you so much Rick! for your outstanding service.
So Happy I found you!
As a person who has lived with having major back surgery many years ago (spinal fusion), I could never, no matter what I did, what mattress I used, sleep without some discomfort and I finally I decided it was time for a new mattress as I was desperate to get some relief.
I went to all the usual stores with no real 'personal' help in bed choices and as I was getting in my car I happened to see a big sign' Beds For Backs' and thought, 'I will go in a have a look' feeling very despondent at the time and as soon as I walked in I had the most excell...
EXCELLENT SERVICE !!
After buying a bed with adjustable base about 20 years ago, I recently returned to the same store (once I found it) expecting to buy a replacement mattress. Manager Rick came to my home, assessed my needs and the condition of the mattress and base - and by making some adjustments and turning the mattress - happily DID HIMSELF OUT OF A SALE for the next few years. The adjustments have made an improvement to my comfort (and bank balance). Very grateful for Rick's attitude that providing me with the best outcome, was more important than a sale.
Thank goodness for Rick! We purchased a bed (elsewhere) in November and unfortunately it has caused me major lower back ache. Rick was very patient and showed amazing knowledge regarding the reason for my back pain. He gave fantastic advice! If only we had gone here before purchasing our new mattress!!!
Excellent customer service!!!
Rick at Beds For Backs Nunawading is probably the best person I've ever dealt with, his knowledge patience and excellent customer service has been greatly appreciated. I made the wrong choice picking a mattress he then treated me with the upmost care too get it sorted for me, even a personalised visit out of his time on a weekend too resolve the issue. Very happy customer and would 100% recommend. Cheers... Matt
Fantastic Customer Service
We had a problem with some of the dials to change the firmness on our "Beds for Backs" bed breaking. Rick was immediately onto the problem and was able to provide me with a full set of replacement dials. Rick also explained and demonstrated how I needed to change the dials over. I followed Ricks instructions and everything went perfectly. Rick also explained how the adjustable slats were meant to sit in the frame. Rick provided contact details and said if I had any problems he would be only too happy to help. Fantastic customer service.
Many thanks to Rithika - a mattress most suited to me
I'd spent quite a bit of time on the Beds for Backs website & reluctantly visited the Nunawading store to get the answers I wasn't able to read online after choosing not to use the Live Chat feature. "If she wants one of our beds, she'll come into a store for the answers"........was on repeat as I conveniently parked out the front. I was greeted by Rithika, who paid attention to what I was saying & proceeded to ask me questions that I hadn't even considered about my new mattress. End result? I purchased a mattress that suited me all due to Ri...thika listening & her knowledge of the products. It was an absolute pleasure to do business with Rithika. If she could only be cloned & working in every store that offers customer service, retail would be booming in Victoria!! Thank you Rithika for your wonderful assistance that day. I absolutely love my new mattress & slat. You made the correct choice for me.
- Verified customer
Customer Service is Alive and well in Nunawading
I found the missing link for great customer service at Beds for Backs Nunawading with Rick. I bought a new bed (3rd from Beds for Backs in my lifetime) an unfortunately did not choose well and found it did not agree with me. After 3 nights I went in to see Rick and amazingly he was able to arrange a replacement for me. Not only will I have it before Christmas I really feel like I've won the lottery with Ricks 5 start treatment !!! I look forward to having my new bed for many years to come.
Fantastic product and fabulous service.
I have had my bed from Beds for Backs for quite some time now and am very happy with it. I have been especially pleased with the after sales service that I received recently from Rick Morris. He was most helpful and very friendly.
Rick Fantastic Service
Rick was really Helpfull as trying to get information for my Step Mum German 85 & with stroke needed special mattress he was a fountain of information friendly so went back after checking out other stores & bought what he suggested Highly recommend for unbiased opinion
Rick the sales person was fantastic and very knowledgeable. Purchased a mattress and 2 pillows for my parents and then a few weeks later went back to the Nunawading store to purchase another 2 pillows. . Great job Rick.
Great after sale service
Great after sales service rick Morris came to our home on is day of to adjust our bed , he was so friendly and he has great product knowledge, nice to have such friendly service thanks again rick
Excellent knowledge, advice and service
We did not know where to start, but Rick Morris had the experience, knowledge and patients to help us select the right bed for us. We are very happy with our purchase, great quality and easy to setup. We are definitely sleeping better and waking up more refreshed. Thank you Rick for a very pleasant sales experience.
Great knowledge, Great Bed
We were pleased with the staff at Bed for Backs Nunawading, Rick assisted us to find solutions that worked for us as we both had different issues. Thanks Rick for a positive buying experience, it is very rare nowadays for sales people to know there product/job as well as you do.
We wanted to purchase an adjustable bed to help me get a good nights rest. I have major bone damage in my spine and pelvic area as a side effect from cancer. Rick listened to us and allowed us lots of time to choose the perfect bed that suited our needs. We purchased the same day and since installation a few months ago I have had the most wonderful sleep. Thankyou Rick & Beds for Backs - you have made a big difference to my quality of life.
Service is outstanding. Went in with chronic back issues and wanted to buy a new pillow. Rick (salesman) suggested borrowing a few different sizes to see what works best. Also suggested a home visit to help with my sleeping posture. The first morning after Ricks visit I woke up with no pain. Anyone with back issues and sleeping go see Rick he will sort you out.
Sleep at last!
After looking for a new mattress in the usual stores I went into Beds for Backs at Nunawading. Rick the salesman was amazing, he actually listened to my concerns and problems with my present mattress, explained the Beds for Backs systems starting from the base models, not the most expensive as most sales people do. I was given time to test my selection with no sales pressure from Rick. I returned to the store 2 weeks later to make my purchase, after only 3 nights on my new matress I now sleep through the night and I can feel substantial improve...ment in my chronic back pain. I cannot speak highly enough of Rick. His knowledge of the products and understanding of back problems, and determination to solve the problem is outstanding. I highly recommend Beds for Backs for there products and Rick for his outstanding knowledge and customer care.
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