Rick Fantastic Service
Rick was really Helpfull as trying to get information for my Step Mum German 85 & with stroke needed special mattress he was a fountain of information friendly so went back after checking out other stores & bought what he suggested Highly recommend for unbiased opinion
Rick the sales person was fantastic and very knowledgeable. Purchased a mattress and 2 pillows for my parents and then a few weeks later went back to the Nunawading store to purchase another 2 pillows. . Great job Rick.
Great after sale service
Great after sales service rick Morris came to our home on is day of to adjust our bed , he was so friendly and he has great product knowledge, nice to have such friendly service thanks again rick
Excellent knowledge, advice and service
We did not know where to start, but Rick Morris had the experience, knowledge and patients to help us select the right bed for us. We are very happy with our purchase, great quality and easy to setup. We are definitely sleeping better and waking up more refreshed. Thank you Rick for a very pleasant sales experience.
Great knowledge, Great Bed
We were pleased with the staff at Bed for Backs Nunawading, Rick assisted us to find solutions that worked for us as we both had different issues. Thanks Rick for a positive buying experience, it is very rare nowadays for sales people to know there product/job as well as you do.
We wanted to purchase an adjustable bed to help me get a good nights rest. I have major bone damage in my spine and pelvic area as a side effect from cancer. Rick listened to us and allowed us lots of time to choose the perfect bed that suited our needs. We purchased the same day and since installation a few months ago I have had the most wonderful sleep. Thankyou Rick & Beds for Backs - you have made a big difference to my quality of life.
Service is outstanding. Went in with chronic back issues and wanted to buy a new pillow. Rick (salesman) suggested borrowing a few different sizes to see what works best. Also suggested a home visit to help with my sleeping posture. The first morning after Ricks visit I woke up with no pain. Anyone with back issues and sleeping go see Rick he will sort you out.
Sleep at last!
After looking for a new mattress in the usual stores I went into Beds for Backs at Nunawading. Rick the salesman was amazing, he actually listened to my concerns and problems with my present mattress, explained the Beds for Backs systems starting from the base models, not the most expensive as most sales people do. I was given time to test my selection with no sales pressure from Rick. I returned to the store 2 weeks later to make my purchase, after only 3 nights on my new matress I now sleep through the night and I can feel substantial improvement in my chronic back pain. I cannot speak highly enough of Rick. His knowledge of the products and understanding of back problems, and determination to solve the problem is outstanding. I highly recommend Beds for Backs for there products and Rick for his outstanding knowledge and customer care.
The service provided was above and beyond what was expected.
Although, we had a problem with an electric bed motor after a new bed head was installed, the service provided to replace motor was quick and friendly, and put my elderly mum at ease! Thanks Beds For Backs!
My perfect bed
I have just purchased the most comfortable bed I have ever slept in. Electric, queen size, box springs, made in Melbourne, very affordable price. Kevin gave wonderful personalised service, I cannot fault the advice and overall customer experience. Highly recommend you look here for the best beds ever
Expert knowledge and advice
We bought our mattress and base from Beds for Backs in Nunawading thirteen years ago. It has served us well, with some adjustments by Rick over those years. More recently, I have suffered from hip bursitis in both hips, so I contacted Rick to see if our base needed further adjusting. He recommended that a mattress topper could be the solution, and how right he was. Rick has excellent product knowledge, and nothing is too much trouble for him to make everything right. Thank you Rick.
Replacement slat rubber
We bought a rubber bed 18 years ago and the rubber slat holders needed replacement. At the store the service was amazing. Rick bent over back wards to help us.
Excellent service and advise Ask for Rick Morris
Rick Morris is an expert in his product knowledge. We bought a mattress 2 years ago, he came to our house especially and adjusted the bed kit and pocket mattress to suit. Never slept better. Thank you Rick.
Unsurpassed advice and excellent products
One year ago I suffered a back injury so severe I was unable to get into or out of a bed for two months and had to sleep in a chair. The nature of the back injury is such that it cannot be rectified, and lost he ability to work overnight. I now suffer chronic pain and still struggle to get into and out of a bed. This is my worst part of the day.
Despite having a very expensive innerspring mattress and base, I couldn't say in bed for more than 6 hours without the pain forcing me up.
I walked past bed for Backs and on a whim popped into store. Rick Morris listened to my story, examined my posture and movements which included me adapting my sleep position on a bed while he made adjustments to slats underneath in order to find a comfortable side lying sleep position. Rick's knowledge and insights impressed me greatly. I am a registered health provider and an anatomy lecturer. Rick didn't know this, but his summation of my spine condition and his anatomically reasoning of how my posture and positioning was causing my pain was spot on.
Rick tells me whenever he experiences a medical condition he is not familiar with, he goes home and that night, researches extensively. It is this zeal for perfectionism that has made Rick not only knowledgeably about Beds for Backs range and products, but everything relevant to helping customers make the right choice.
Never have I ever met someone so enthusiastic about their field or as knowledgable about all things beds. There was no hard sell, in fact the opposite. Rick pointed out which products would not work for me, advised me to look at competitor's ranges, and not to make a hasty decision.
I took my partner back the next day, ignored Rick's advice to look at alternatives, and with some prodding from my partner, not Rick, allowed her to purchase Rick's recommended bed and base for me. (Yes, I'm lucky to have her).
The recommended Frowein electric adjustable base with Surreal latex mattress has reduced my pain, increased the number of hours I can spend in bed, and importantly made it easier to get out of bed.
There was no "breaking in" of the mattress. I diarise each day, and my diary the day after my first sleep reads, "First night in new bed a success. Easier to turn. Mattress feels firm but not uncomfortable".
I have waited three months to write this review. The bed and mattress have surpassed expectations. I haven't need as yet, the supplied adjustable support slat.
The service is unbelievable. I could be in Japan. When I expressed doubts about my ability to turn the mattress every 3 months as Rick suggested, he didn't hesitate to offer to come to the house and do that for me into the future. He was also prepared to visit a number of times to adjust the extra support slat until I was sure I had found the best possible position for it.
I recommend Beds for Backs without reservation. Rick's service was exceptional, but I'm sure that he is not the only employee that could be said of.
Finally 1st class sales assistance
Visited the Nunawading store today and was greeted by Kevin that had only one objective in his mind and that was to give us the perfect product we walked in for
No Sales lines
Clear understanding and discussion on how to approach buying a bed
No pushy sales
Kevin discussed all information and demonstrations for us to clearly make our own decision
We look forward to our new bed with a 60 day trial service
Thanks Again Kevin if there were a few more people with you honesty and correct objective when selling a delicate product like our bed was in the land of retail purchasing would be an ease
Kellie and Louis
Rick from the Nunawading store came to our home in Port Melbourne and helped us set up our support slat system. He was very knowledgeable and went out of his way to explain how it all works. We were very impressed with the high level of service and of course our comfy “new” bed...highly recommended! Thanks Rick:)
If you are in the market for a new bed see Rick at Nunawading store
We were in the market for a new queen size bed after my husband had major back surgery. Rick at Nunawading was not only very helpful but knows a lot about posture,sheets and pillows. We thought that a firm mattress would be better for both of us but after 3 weeks we found it too firm. After a call to Rick we revisited the store and ordered the softer version mattress at no cost but in the meantime while it was getting made Rick supplied us with toppers that helped soften the firm bed. Rick and Kevin at Nunawading go out of their way to make your sleep a better experience. We highly recommend visiting their store. Thank you again Rick. Jenny and Dave
Before you buy a bed, speak to Rick!
After researching beds heavily and handing over $$$ for a top of the line bed elsewhere 3 years ago, my back again started to ache - the bed was losing support. Just happened to walk into Beds for Backs and Rick Morris was there to help. What a legend! His explanation of my problem and demonstration of how the spine being supported in the right place can lead to a good night's sleep was simple, logical and it works! We have now had our first 2 nights of amazing sleep! Thank you. Happy to endorse a quality product that leads to great sleep and no pain. And for those looking for a new bed - do not buy anything until you've spoken with Rick!
Michael and Charlie
We walked into the store just to browse. We were politely greeted by Rick Morris who spent the next hour with us giving advice on almost everything to do with beds/ sleeping positions/ product etc.,
We walked out feeling comfortable that our next purchase will be from Beds for Backs when the time comes
Great customer service and priceless advice
Thank you Rick
Premium Level Service
We have just had Rick Morris in to service our bed. We love our beds for backs bed, it has been wonderful. But we needed a few little adjustments after 5 years of great sleep. Rick was very happy to come to our home and reset the positions for both of us. He also gave us some great tips to get a better and more restful sleep. This is true premium service that you just dont get anywhere else these days. Thank you Rick and Beds for Backs.
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