Wish we had the experiences some others here have had.
We bought our ergo mattress from two years ago. Wasn't good from the moment we received it. Thought we just had to give it time. We were assured that it was the right choice for us but werent given any of the personalised experiences we read on here and now trying to find out warranty terms, see that the mattress the salesman told us to get isn't even advised for our body types.
Love my new bed, have had it for 2 weeks now and sleeping very comfortably. Thank you to the staff at Preston store for helping me choose the right bed, very helpful and patient. Delivery of my bed was stress free thanks guys.
absolute total customer satisfaction and happiness!
You would expect a company that is called called "Beds For backs" to have bed specialists who can help you select the right bed for you. I can honestly say that Lisa from the Campbellfield store, (also head office), certainly knows how to live up to its name .
I initially bought a latex mattress with a spine aligner kit from the Preston Store but unfortunately it did not work out for me. The latex mattress generated so much heat and the adjustable slats underneath were just not doing my back any justice. I am indeed happy for those who swear b...
Excellent service from Peter Scroggin
This morning Peter Scroggin spent a highly personalised 1 1/2 hours correcting problems that I was experiencing with a bed/slat combo that I purchased in May 2015. The movers in December 2017 had not reassembled my bed system correctly, resulting in sagging on the left side of the bed where I generally sleep. Peter not only corrected the problem but rotated my mattress, something difficult for me to do due to a back problem. Well done Peter and thanks for your thoughtful and informative service. Keep up the good work.
Exceptional Customer Service & After Sales Care
We are long standing customers of Peter Scroggie who provides outstanding after-sales service. Have bought 2 beds from him over the past 10 years and are extremely satisfied with both the beds and his exceptional after sales service. Would not go to anyone else!
October 15th 2018 Update: Great bed and fantastic service
We just purchased our 3rd set of mattresses for an king size adjustable bed from Peter Scroggie and wouldn't go anywhere else. We have been customers for over 15 years and cannot speak highly enough about his sales service, after service and product quality. It is absolutely first rate.
- Verified customer
Great service, Great product
I recently purchased a new bed from Atallah at the Preston store. My initial choice I found to be too firm and got back in contact with the store and used the Happiness Guarantee. I consulted with Atallah again and found a new bed that I have since found to be the best bed i’ve ever owned. The service I received from not only from Atallah (which was excellent) but everyone at Beds for Backs was great and I wouldn’t hesitate to recommend them to anyone
Thank you Atallah!
We bought our bed without looking at other stores, because Atallah provided outstanding service and advice. Well be back, but hopefully not for a while!
We love our mattress and base! Great service, great price and best mattress by far!!
From beginning to end.... Atallah's advise and expertise helped up us to choose x 2 mattresses plus one adjustable base. We have not looked back since. Our backs feel better and our quality of sleep is 100% better. Thankyou again Atallah :)
Superior customer service and product
I wish to express my sincere appreciation for the xcellent advice given to me recently by Mr Peter Scroggie. I went to the Preston Beds4Backs store to purchase a mattress overlay but thanks to the time spent vwith Mr Scroggie discussing the pros and cons I purchased Young & Light mattress (I am 75)
Couples Mattress Saved My Life!
We are now three times return customers to Beds For Backs over the past 15 years. Currently sleeping on a Couples mattress. Bought it five years ago after I went to my GP and cried in her office (and I'm not a crier normally) from the debilitating shoulder pain I was experiencing post arrival of third baby. Peter recommended a Couples mattress with Shoulder Zone, it sounded like just what I needed. Shoulder pain resolved within a week of sleeping on new mattress (and a MediRest Pillow), plus was able to get hours of good quality sleep, so liter...ally changed my life! Peter came out to the home and fitted supports to give me best results. Where else do you get this kind of service? Deserve more than 5 stars. Have just gone back to buy a mattress for our now 10 year old son as he's growing up fast and I don't trust any other mattress to support his growing body.
Excellent Product & Service
I purchased a Talalay mattress 12 years ago and was concerned it might be due for replacing. After a free consultation at my home by Peter, with some adjustments to the slats, it was clear that my fears were unfounded and I am now sleeping better than ever. What outstanding service! This is truly a company which puts its customers first.
- Verified customer
A brilliant mattress, with excellent service
We bought our new mattress from Beds for Backs in Preston after I had a bad year that ended up with a 4 month hospital stay and some really severe back pain. Atallah went above and beyond normal service - he took both of us through the various mattresses, and found us a brilliant one that also fit our budget. He also arranged delivery perfectly - it came right on the time he specified.
I can say that if we hadn't bought our new mattress, I would still be in a lot of pain. The more I slept on the new mattress the better I felt, to the point ...where I was back at work after only 3 months. Surprised everyone including myself! Thank you Atallah, you have made my recovery much quicker (and kept my wife's sanity too). We will be back to see Atallah the next time we need anything to do with bedroom furniture - thank you!
Hanz - the man to see!
I fully recommend speaking to Hanz at the Preston store. He is extremely knowledgeable. He was patient, informative and not at all pushy. As a meticulous student, money has always been tight for me - but Hanz managed to find the best option within my price range. I do recall asking Hanz well over 50 questions. From L1-L5 lower back lumbar curvatures, bonnel springs, box springs, ergoshapes, lumbar supports, slat widths, comfort layer materials, comfort layer thickness, bed zoning, lifespan, warranty, etc. I visited the store 3 times before maki...ng my decision and our conversation spanned through many hours. Still, he was extremely helpful and explanatory every time. I unreservedly recommend him for any mattress/bed selection! My highest gratitude to him.
- Verified customer
Friendly service and great effort to provide what we needed
I needed to find a bed for my mother who is 92 years old - Hanz, the salesperson at Bed for Backs went out of his way to find out what we needed and also looked for every benefit, including price, that we could obtain. He and his manager proved even more helpful regarding details of where the be would be placed - I am very happy with their friendly conduct and service and recommend bed for backs to anyone who needs personalised service.
Excellence in customer service and product
We would like to thank Atallah in particular for making sure we were completely satisfied with our purchase. I can recommend this company for standing by their product and the value for money is excellent.
Ensuring that the customer is completely satisfied!
From the time we went to pick the bed to the time is was delivered Beds for Backs always ensured that we were happy. Quality and service was excellent and I am happy that we took out the happiness guarantee of which
I used as the bed was then modified and we were very happy with the service we received. No problem was too much trouble and they really ensured that we the customer were completed satisfied with the purchase. I would highly refer anyone with back problems to beds for backs, the investment is well worth it and customer satisfaction is guaranteed!!!!!
I highly recommend Beds for Backs. Not only are the mattress and base excellent quality, the service I received was outstanding from the initial choosing the bed-nothing was too much trouble. Delivery only took one week from placing the order, and the delivery guys were very friendly and helpful. If you need a new mattress, base or bed go straight to Beds for Backs.
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