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Beds for Backs Preston

Beds for Backs Preston

4.8 from 18 reviews

Reviews

4.8

18 reviews
5
(17)
4
(0)
3
(0)
2
(1)
1
(0)
  • Product Quality
    3.5 (2)
  • Return Claim MadeYes (0) · No (2)
  • Warranty Claim MadeYes (0) · No (2)
  • Product Appearance As advertised (0%) · Not as advertised (100%)
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Anthony E.

Anthony E.Greater Melbourne (Outer), VIC

Wish we had the experiences some others here have had.

published

We bought our ergo mattress from two years ago. Wasn't good from the moment we received it. Thought we just had to give it time. We were assured that it was the right choice for us but werent given any of the personalised experiences we read on here and now trying to find out warranty terms, see that the mattress the salesman told us to get isn't even advised for our body types.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
2 comments
Beds for Backs
Wal M.Beds for Backs

Anthony E I have sent you a private message as we do not have any customer service issues logged for an "Anthony E".
I am sure if we had heard from you your experience would be quite different.
Regards Wal Maguire

Beds for Backs
Wal M.Beds for Backs

Anthony please contact me at wal@beds4backs.com.au
Regards Wal Maguire

Very Happy

published

Love my new bed, have had it for 2 weeks now and sleeping very comfortably. Thank you to the staff at Preston store for helping me choose the right bed, very helpful and patient. Delivery of my bed was stress free thanks guys.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Beds for Backs
Wal M.Beds for Backs

Selma sleeping comfortably is what it is all about, the service is complimentary.
Regards Wal Maguire CEO

Tan tan

Tan tanGlenroy

  • 2 reviews
  • 2 likes

absolute total customer satisfaction and happiness!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Tan tan what a big experience you had. At Beds for Backs our aim is to work with our customers to ensure the right outcome. I will personally acknowledge all staff concerned.
Regards Wal Maguire CEO

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Excellent service from Peter Scroggin

published

This morning Peter Scroggin spent a highly personalised 1 1/2 hours correcting problems that I was experiencing with a bed/slat combo that I purchased in May 2015. The movers in December 2017 had not reassembled my bed system correctly, resulting in sagging on the left side of the bed where I generally sleep. Peter not only corrected the problem but rotated my mattress, something difficult for me to do due to a back problem. Well done Peter and thanks for your thoughtful and informative service. Keep up the good work.

1 comment
Beds for Backs
Wal M.Beds for Backs

Hans thank you for sharing your experience with service at Beds for Backs. Yes, even after 3 years we are here to help.
Regards Wal Maguire CEO

Kathi A

Kathi AMelbourne

Exceptional Customer Service & After Sales Care

published

We are long standing customers of Peter Scroggie who provides outstanding after-sales service. Have bought 2 beds from him over the past 10 years and are extremely satisfied with both the beds and his exceptional after sales service. Would not go to anyone else!

October 15th 2018 Update: Great bed and fantastic service

We just purchased our 3rd set of mattresses for an king size adjustable bed from Peter Scroggie and wouldn't go anywhere else. We have been customers for over 15 years and cannot speak highly enough about his sales service, after service and product quality. It is absolutely first rate.

1 comment
Beds for Backs
Wal M.Beds for Backs

Kathi, Peter our Consultant has been with us for over 17 years now and it is great to see him getting return customers. I am pleased that our mattresses and customer service has met your expectations over the years.
Regards Wal Maguire CEO

Jules

JulesMelbourne

Great service, Great product

published

I recently purchased a new bed from Atallah at the Preston store. My initial choice I found to be too firm and got back in contact with the store and used the Happiness Guarantee. I consulted with Atallah again and found a new bed that I have since found to be the best bed i’ve ever owned. The service I received from not only from Atallah (which was excellent) but everyone at Beds for Backs was great and I wouldn’t hesitate to recommend them to anyone

1 comment
Beds for Backs
Wal M.Beds for Backs
Happy customer

Happy customerPort Melbourne

Excellent

published

Thank you Atallah!
We bought our bed without looking at other stores, because Atallah provided outstanding service and advice. Well be back, but hopefully not for a while!

1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Happy C thank you for your review and feedback on the service provided. I will acknowledge the consultant personally.
Regards Wal Maguire CEO

misha

mishaMelbourne

We love our mattress and base! Great service, great price and best mattress by far!!

published

From beginning to end.... Atallah's advise and expertise helped up us to choose x 2 mattresses plus one adjustable base. We have not looked back since. Our backs feel better and our quality of sleep is 100% better. Thankyou again Atallah :)

1 comment
Beds for Backs
Wal M.Beds for Backs

Misha thank you for your feedback and comment in regards to our Consultant. It's great to hear your sleep is 100% better and your backs are also feeling a benefit.
Regards Wal Maguire CEO

Superior customer service and product

published

I wish to express my sincere appreciation for the xcellent advice given to me recently by Mr Peter Scroggie. I went to the Preston Beds4Backs store to purchase a mattress overlay but thanks to the time spent vwith Mr Scroggie discussing the pros and cons I purchased Young & Light mattress (I am 75)

1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Reo thank you for your review and comments on our sales consultant. All the best with your new mattress built for a young at heart person like yourself.
Regards Wal Maguire CEO

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Couples Mattress Saved My Life!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Jo H what a terrific outcome from a bed that can be adjusted to suit you and your partners individual needs without either compromising. Our service is free of charge and it is still there after 15 years.
Regards Wal Maguire CEO

Reza

published

Went to the Northland store. Reza was very informative and made sure we had the right bed and the right price bracket. We were remommended by a friend to the store.

1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Daniel and thanks for your comments. A recommendation is a great place to start and I am pleased to hear we lived up to it.
Regards Wal Maguire CEO

Excellent Product & Service

published

I purchased a Talalay mattress 12 years ago and was concerned it might be due for replacing. After a free consultation at my home by Peter, with some adjustments to the slats, it was clear that my fears were unfounded and I am now sleeping better than ever. What outstanding service! This is truly a company which puts its customers first.

1 comment
Beds for Backs
Wal M.Beds for Backs
Wazza

WazzaMelbourne, Australian

  • 3 reviews

A brilliant mattress, with excellent service

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Wazza what a great outcome for all. This is what we are all about, not just a bed but the right bed for your needs. Regards Wal Maguire CEO

Shaun

ShaunMelbourne

Hanz - the man to see!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Shaun it seems you did a lot of home work which has paid off with a great outcome. Our consultants are always there to answer customers questions because we want you to get the right outcome.
Regards Wal Maguire CEO

GeorgeD

GeorgeDMelbourne

Friendly service and great effort to provide what we needed

published

I needed to find a bed for my mother who is 92 years old - Hanz, the salesperson at Bed for Backs went out of his way to find out what we needed and also looked for every benefit, including price, that we could obtain. He and his manager proved even more helpful regarding details of where the be would be placed - I am very happy with their friendly conduct and service and recommend bed for backs to anyone who needs personalised service.

George

1 comment
Beds for Backs
Wal M.Beds for Backs

George thanks very much for your review and comment about our staff. I will pass this on to those concerned.
Regards Wal Maguire CEO

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Excellence in customer service and product

published

We would like to thank Atallah in particular for making sure we were completely satisfied with our purchase. I can recommend this company for standing by their product and the value for money is excellent.

1 comment
Beds for Backs
Wal M.Beds for Backs

L. Allan it's great to hear from satisfied customers and their relationship with our sales consultants. Thank you and I will be speaking with Atallah today.
Regards Wal Maguire CEO

Ensuring that the customer is completely satisfied!

published

From the time we went to pick the bed to the time is was delivered Beds for Backs always ensured that we were happy. Quality and service was excellent and I am happy that we took out the happiness guarantee of which
I used as the bed was then modified and we were very happy with the service we received. No problem was too much trouble and they really ensured that we the customer were completed satisfied with the purchase. I would highly refer anyone with back problems to beds for backs, the investment is well worth it and customer satisfaction is guaranteed!!!!!

1 comment
Beds for Backs
Wal M.Beds for Backs

Fantasic experience

published

I highly recommend Beds for Backs. Not only are the mattress and base excellent quality, the service I received was outstanding from the initial choosing the bed-nothing was too much trouble. Delivery only took one week from placing the order, and the delivery guys were very friendly and helpful. If you need a new mattress, base or bed go straight to Beds for Backs.

1 comment
Beds for Backs
Wal M.Beds for Backs

Tracey thank you for taking the time to provide a review on your experience with Beds4Backs. It's great to see another positive review.
Regards Wal Maguire

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