Be sure to get Rick to adjust your bed to suit you personally.
We purchased our Beds for Backs mattress and adjustable base set in May 2019. It was adjusted upon delivery by the salesman for no extra charge (we purchased from another store, not Brighton). The results were fairly good but became less satisfactory over time as the mattress settled in.
Rick contacted me recently to check if we were happy and I asked him to come and see if he could readjust it for us. (The lockdowns delayed us getting this done). Rick arrived on time and was a pleasure to deal with. He really seems to know his stuff and to ca...
Wow on service!! from Viv. 6 June 2020
Rick Morris of the Brighton Store was the ultimate service provider. I am elderly with a bad back. Rick came to my place to make sure that the adjustments he made for me were satisfactory. He went the extra mile and I cannot recommend him highly enough.
We love our mattress. So pleased with the repair and service
What wonderful service, follow up and craftsmanship! We had the mattress several years and it needed a repair. Excellent job at a very reasonable price. Big thank you to Atallah and all tHe staff.
Beds For Backs Brighton (Rick Morris)
Rick Morris is the man - as knowledgeable as he is entertaining. Have back pain? Not sleeping as well as you'd like? Dont go to anyone else. Everyone should go see him.. seriously.. everyone!
Excellent Customer Service & Product
So grateful for the knowledge and excellent customer service! Peter guided us through the options to purchase the perfect bed for our bad backs and we have been very impressed with the follow up service.
I would highly recommend a visit to Beds For Backs in Yarraville to find the perfect bed for your needs!
Rick to the rescue
I purchased the twin electric bed and mattress’s from beds for backs in November 2018 before I had my surgery.
Outside the happy customer guarantee I had problems with my bed and was upset thinking I wouldn’t be able to do anything, I called the store and Rick Morris from the Brighton store came out to my house to see how he could help out. I am so happy to say that Rick changed over the base and totally revamped my mattress into a one piece queen. This was almost 18 months after I originally purchased the bed. He also made sure to replace the tencel mattress cover to a queen which saved me quite a few dollars.
I am so impressed with the after care received. Thanks so much Beds for Backs
Thanks Rick for helping us purchase our very comfortable mattress topper and helping our son with his new mattress
We purchased our mattress 3 years ago and are now adding a topper to it
- Verified customer
Solved our back problems
We went in just to look. Met Atallah. He asked a lot of relevant questions and showed us two options that matched our needs and demonstrated that he had listened and understood our sleeping challenges. Tested them and arranged delivery of electric beds. We are sleeping better than we have for years and greatly appreciate Atallahs expertise
What fantastic customer service
We have been trying to get the bed of our dreams for 3 years now. New ergo life mattress in January after giving up on another beds for backs which just didn't suit us. This new mattress unfortunately failed our wish list too. Rick Morris came to our house first to try to help support our backs with one of their products.
Again not successful, but he didn't stop there, next night a mattress topper to soften the bed and a consultation in store where we think we have now found our perfect bed. Adjustable base, medium soft mattress and Rick took a...
GOOD DEAL and a wonderful shopping experience.
On 30/04/2020 we visited 2 furniture outlets on Whitehorse Road in Nunawading in search of a Queen Size bed. We viewed the beds that were of interest but decided to think it over before making a decision.
On our way home we discovered the Nunawading Bed for Backs shopfront. We were moved by the salesperson Rithika’s genuine offer of assistance. Rithika showed the bed offerings and helped us to narrow down our options. She not only gave the lowdown on the bed that was of interest to us but also provided explanation to our numerous queries. ...There was no push to make a sale. The next day we decided to buy the bed of our choice. Rithika gave us a GOOD DEAL and a wonderful shopping experience. Thank you Rithika. If you are looking for a bed give Beds for Backs a go.
I can finally sleep!
After having two months of limited sleep and a sore back resulting from a bed that was too firm, I went to visit Rick Morris at Beds for Backs in Brighton and I am sure glad I did! Rick knows his stuff and steered me in the right direction towards a better bed suited to my posture and needs and at a very reasonable price that didn't put a dent in my savings. Truly, go to Beds for backs in Brighton and as for Rick and he'll help you out!
Amazing service from Rick. Sue, 1 May 2020
I can highly recommend Rick from Beds for Backs. Our bed, bought from one of your stores, was purchased 14 months ago. I found that I needed a softer mattress topper as I was having pain in my lower back, hips and shoulders. Rick came to our home with a contour adjuster that fits between the base and mattress. After trialling and ajusting over a few nights, the pain in my hips and shoulders and back were completely gone. Rick also changed our mattress as he felt the original one wasn’t right for us. I now have a softer top that has helped my back and my husband has the firm base that he prefers.
Thank you Rick for making our bed just right for us.
LOVE Our Bed ! Best Service Ever
Rick was fabulous, not only did he ask lots of questions he also gave my husband and I quite a few options and explained the differences between them. The best customer service I've had in a very long time. The bed arrived and we could not be happier, looks great in the bedroom and OMG so comfortable, I have finally found a bed that I wake up in the morning feeling well rested and not an ache or stiffness in sight.
Highly Recommend Beds For Backs
- Campbellfield (Head Office)
- Verified customer
High recommendation for Rick Morris
Rick Morris at Beds for Backs in Brighton has been the most helpful salesperson I've come across in many years. Probably that's because he's also the Customer Service Manager for Beds for Backs all over Melbourne. Rick spent about 1.5 hours with us in the shop originally to help us select the products we needed to cope with ageing hips, shoulders and backs. He then came to our home when the frame kit and mattress were delivered and did the initial set up and adjustments for our needs. The frame can be set up differently for each side of the bed..., which is great. After about 6 weeks we felt it was still not quite right so talked to Rick about swapping for a softer version of the mattress, which you can do within 60 days of purchase (there may be a change of price of course, if you swap for a more expensive mattress). Rather than do that straight away, Rick came to our home again with a foam topper to go on the mattress we had bought, made some further adjustments to the frame and voila - we are now sleeping very comfortably and at a much cheaper cost for the topper than swapping for a more expensive mattress. So I highly recommend Beds for Backs and particularly Rick for his willingness to spend time with us initially in the store and then the 2 visits at no cost to our home to help us find the most cost-effective final solution for our needs.
Fantastic service and quality
The team did a great job sorting a topper for our bed we had purchased some time ago. We can rest comfortably now !
Thanks so much for your great service
Rithika was extremely friendly and helpful in finding a bed that suited me just right - both in terms of comfort needs and cost. Her customer service was great. She walked me through a process of trying different mattresses with different features and of different densities until I was able to narrow it down to a few choices that suited me best. She was very patient while I took my time to come to a decision, and offered me a really great price on a very nice mattress.
Great customer service
Just want to complement Rhitica on her great customer service. She spent a lot of time on the phone explaining how they work, and generally giving me lots of info about the mattress I had originally tried at Preston. Zaid at Preston was excellent and went out of his way to help me. Not so his boss, which is why I ended up calling Nunawading and ordering the mattress from them.
Unfortunately due to my specific health issues the mattress was too firm for me. No problem Alex at head office replaced the mattress with a much more suitable one (at a slightly higher cost) and delivered it free of charge.
Overall the staff were fantastic, bar one. Highly recommend the company
$7,000 down the drain!! Don't make the same mistake!
After 7 years of owning one of these beds (king size latex mattress with adjustable slats), having them come out several times to adjust the slats, cutting down the middle of the two bases to alleviate the 'hump' in the middle (didn't work!) and even replacing the mattress for a different one, nothing has worked to have a good night's sleep, which is all we wanted!
My back is sore every morning and the mattress sinks on either side with a lump in the middle (even with the slats at their highest), despite turning and flipping the mattress regul...arly, as suggested. In the end, we have endured this bed long enough and now, with a loss of over $7,000 we have to go and spend thousands on another bed as they refuse to give us even a partial refund, which I feel is deserved, as the product has not done what is stated. My advice: Go and buy a regular bed and base and avoid this gimmick as it doesn't work!
Wish we had the experiences some others here have had.
We bought our ergo mattress from two years ago. Wasn't good from the moment we received it. Thought we just had to give it time. We were assured that it was the right choice for us but werent given any of the personalised experiences we read on here and now trying to find out warranty terms, see that the mattress the salesman told us to get isn't even advised for our body types.
the $3000 Mattress I bought from your Morrabbin store for Beds for Backs delivered on the 21st December, I went back to the store 3 times and Victor has been to my home 4 times every week he actually swapped the mattress for the Classique and now my back is worse so now i have to go to another place that sells mattresses to buy another mattress at a loss of $3000 dollars as I can't have a refund as the don't give them and this mattress which has only been in my home for i week it is now a week later and my back is much much worse i an in constant pain and all Victor says is we do not give refunds and blames it on me i never had this trouble till i bought a mattress from BEDS FOR BACKS
Questions & Answers
Can you use any mattress on the bed for backs base?? We have had ours for around 7 years and have turned the mattress over , but still sags , which is creating a sore back and neck for me.
Wal M.Beds for Backs
Kez we would like to visit and see what might be going on. An assessment by one of our consultants would be at no cost or obligation, but should come up with several ways forward. Please call our Brighton store and talk to Rick who would be pleased to assist.
Regards Wal Maguire
Do you take old beds when new one bought?
Wal M.Beds for Backs
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire
Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
Wal M.Beds for Backs
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale.
If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock.
Regards Wal Maguire CEO
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