Looking for a suitable mattress we were served by Rithika Conrad who have spent two hours with some very finicky costumers- us, to try to find the product best suited for us.
She was polite, professional and knowledgeable about the subject, until we have found what we were hoping to find. We have nothing, but praise and satisfaction for this young lady.
Edith Greiman and Thomas Beck
Excellent after purchase help
So happy with how we were treated after we purchased our bed. Very helpful staff.
Very impressed with how we were treated.
We had a problem with remote and it was handled with kindness.
BUYER BEWARE !!! Keep away from Beds For Backs !!!
BUYER BEWARE – Do not buy a mattress from this mob BEDS FOR BACKS – their name BEDS FOR BACKS is a marketing gimmick, they know nothing about providing mattresses for people with bad backs. I suffer from a spinal injury and was sucked in by their name – I purchased my mattress from them a year ago and paid a hefty price $3700, with the purchase they offered a trial period, well the first mattress arrive and it only lasted 2 weeks it gave me great more pain than my old mattress I had before, my old mattress I had for 16 years with no issues it w...as a Sealy Posturepedic. – they agreed to swap the mattress for another one – the second mattress only lasted 6 months it lost its support and shape, I went back to them asking for a refund so I can purchase a decent mattress they wouldn’t refund my money they said they would make me a 3rd mattress this one with heavy duty springs and latex topping. I told them I didn’t want a 3rd mattress I wanted my money back they said no refund. They made the 3rd mattress more rubbish, this one only lasted 8 months it lost its support, the side wall collapsed it was like sleeping on a hill. I didn’t bother going back to Beds For Backs I simply purchased a mattress from another company, $3700 down the drain with Beds For Backs. I purchased a mattress from Harvey Norman a Sealy Posturepedic mattress and it is fantastic to sleep on, no more major issues with my back when I sleep on it – I highly recommend the Sealy mattress and it was $1100 cheaper than the Beds For Backs mattress – I REITERATE, KEEP AWAY from Beds For Backs. If I could give Beds For Backs zero stars I would one star rating is too good for them – ZERO stars is what they deserve !!!
I purchased my bed from the Nunawading store about 3 years ago. The follow up service and advice from the manager Rick was second to none. I visited the store about 6 months ago just to see the latest developments and once again spoke to Rick. He spent about an hour with me making sure I had the bed adjusted properly etc, this was when I wasn't even purchasing anything. A gem of a salesman, wish more were like this. They have a customer for life, thanks Rick.
- Verified customer
This bed and mattress is perfect
Very happy customer. Rick Morris is an excellent Manager, knows his products, I have never come across such a dedicated store manager. Rick came to my home and adjusted my bed to suit my health condition. I am now sleeping much better. I fully recommend Beds for Backs Brighton. Emily Carter
Be sure to get Rick to adjust your bed to suit you personally.
We purchased our Beds for Backs mattress and adjustable base set in May 2019. It was adjusted upon delivery by the salesman for no extra charge (we purchased from another store, not Brighton). The results were fairly good but became less satisfactory over time as the mattress settled in.
Rick contacted me recently to check if we were happy and I asked him to come and see if he could readjust it for us. (The lockdowns delayed us getting this done). Rick arrived on time and was a pleasure to deal with. He really seems to know his stuff and to ca...
Wow on service!! from Viv. 6 June 2020
Rick Morris of the Brighton Store was the ultimate service provider. I am elderly with a bad back. Rick came to my place to make sure that the adjustments he made for me were satisfactory. He went the extra mile and I cannot recommend him highly enough.
We love our mattress. So pleased with the repair and service
What wonderful service, follow up and craftsmanship! We had the mattress several years and it needed a repair. Excellent job at a very reasonable price. Big thank you to Atallah and all tHe staff.
Beds For Backs Brighton (Rick Morris)
Rick Morris is the man - as knowledgeable as he is entertaining. Have back pain? Not sleeping as well as you'd like? Dont go to anyone else. Everyone should go see him.. seriously.. everyone!
Excellent Customer Service & Product
So grateful for the knowledge and excellent customer service! Peter guided us through the options to purchase the perfect bed for our bad backs and we have been very impressed with the follow up service.
I would highly recommend a visit to Beds For Backs in Yarraville to find the perfect bed for your needs!
Rick to the rescue
I purchased the twin electric bed and mattress’s from beds for backs in November 2018 before I had my surgery.
Outside the happy customer guarantee I had problems with my bed and was upset thinking I wouldn’t be able to do anything, I called the store and Rick Morris from the Brighton store came out to my house to see how he could help out. I am so happy to say that Rick changed over the base and totally revamped my mattress into a one piece queen. This was almost 18 months after I originally purchased the bed. He also made sure to replace the tencel mattress cover to a queen which saved me quite a few dollars.
I am so impressed with the after care received. Thanks so much Beds for Backs
Thanks Rick for helping us purchase our very comfortable mattress topper and helping our son with his new mattress
We purchased our mattress 3 years ago and are now adding a topper to it
- Verified customer
Solved our back problems
We went in just to look. Met Atallah. He asked a lot of relevant questions and showed us two options that matched our needs and demonstrated that he had listened and understood our sleeping challenges. Tested them and arranged delivery of electric beds. We are sleeping better than we have for years and greatly appreciate Atallahs expertise
What fantastic customer service
We have been trying to get the bed of our dreams for 3 years now. New ergo life mattress in January after giving up on another beds for backs which just didn't suit us. This new mattress unfortunately failed our wish list too. Rick Morris came to our house first to try to help support our backs with one of their products.
Again not successful, but he didn't stop there, next night a mattress topper to soften the bed and a consultation in store where we think we have now found our perfect bed. Adjustable base, medium soft mattress and Rick took a...
GOOD DEAL and a wonderful shopping experience.
On 30/04/2020 we visited 2 furniture outlets on Whitehorse Road in Nunawading in search of a Queen Size bed. We viewed the beds that were of interest but decided to think it over before making a decision.
On our way home we discovered the Nunawading Bed for Backs shopfront. We were moved by the salesperson Rithika’s genuine offer of assistance. Rithika showed the bed offerings and helped us to narrow down our options. She not only gave the lowdown on the bed that was of interest to us but also provided explanation to our numerous queries. ...There was no push to make a sale. The next day we decided to buy the bed of our choice. Rithika gave us a GOOD DEAL and a wonderful shopping experience. Thank you Rithika. If you are looking for a bed give Beds for Backs a go.
I can finally sleep!
After having two months of limited sleep and a sore back resulting from a bed that was too firm, I went to visit Rick Morris at Beds for Backs in Brighton and I am sure glad I did! Rick knows his stuff and steered me in the right direction towards a better bed suited to my posture and needs and at a very reasonable price that didn't put a dent in my savings. Truly, go to Beds for backs in Brighton and as for Rick and he'll help you out!
Amazing service from Rick. Sue, 1 May 2020
I can highly recommend Rick from Beds for Backs. Our bed, bought from one of your stores, was purchased 14 months ago. I found that I needed a softer mattress topper as I was having pain in my lower back, hips and shoulders. Rick came to our home with a contour adjuster that fits between the base and mattress. After trialling and ajusting over a few nights, the pain in my hips and shoulders and back were completely gone. Rick also changed our mattress as he felt the original one wasn’t right for us. I now have a softer top that has helped my back and my husband has the firm base that he prefers.
Thank you Rick for making our bed just right for us.
LOVE Our Bed ! Best Service Ever
Rick was fabulous, not only did he ask lots of questions he also gave my husband and I quite a few options and explained the differences between them. The best customer service I've had in a very long time. The bed arrived and we could not be happier, looks great in the bedroom and OMG so comfortable, I have finally found a bed that I wake up in the morning feeling well rested and not an ache or stiffness in sight.
Highly Recommend Beds For Backs
- Campbellfield (Head Office)
- Verified customer
High recommendation for Rick Morris
Rick Morris at Beds for Backs in Brighton has been the most helpful salesperson I've come across in many years. Probably that's because he's also the Customer Service Manager for Beds for Backs all over Melbourne. Rick spent about 1.5 hours with us in the shop originally to help us select the products we needed to cope with ageing hips, shoulders and backs. He then came to our home when the frame kit and mattress were delivered and did the initial set up and adjustments for our needs. The frame can be set up differently for each side of the bed..., which is great. After about 6 weeks we felt it was still not quite right so talked to Rick about swapping for a softer version of the mattress, which you can do within 60 days of purchase (there may be a change of price of course, if you swap for a more expensive mattress). Rather than do that straight away, Rick came to our home again with a foam topper to go on the mattress we had bought, made some further adjustments to the frame and voila - we are now sleeping very comfortably and at a much cheaper cost for the topper than swapping for a more expensive mattress. So I highly recommend Beds for Backs and particularly Rick for his willingness to spend time with us initially in the store and then the 2 visits at no cost to our home to help us find the most cost-effective final solution for our needs.
Fantastic service and quality
The team did a great job sorting a topper for our bed we had purchased some time ago. We can rest comfortably now !
Thanks so much for your great service
Questions & Answers
Have you a double size latex matress topper?
Wal M.Beds for Backs
Irish we can make a pure latex topper for you but you will have to wait until after the Covid lock down in Melbourne.
Wal M.Beds for Backs
Iois sorry about spelling of your name, auto correct is frustrating.
Can you use any mattress on the bed for backs base?? We have had ours for around 7 years and have turned the mattress over , but still sags , which is creating a sore back and neck for me.
Wal M.Beds for Backs
Kez we would like to visit and see what might be going on. An assessment by one of our consultants would be at no cost or obligation, but should come up with several ways forward. Please call our Brighton store and talk to Rick who would be pleased to assist.
Regards Wal Maguire
Do you take old beds when new one bought?
Wal M.Beds for Backs
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire
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