$7,000 down the drain!! Don't make the same mistake!
After 7 years of owning one of these beds (king size latex mattress with adjustable slats), having them come out several times to adjust the slats, cutting down the middle of the two bases to alleviate the 'hump' in the middle (didn't work!) and even replacing the mattress for a different one, nothing has worked to have a good night's sleep, which is all we wanted!
My back is sore every morning and the mattress sinks on either side with a lump in the middle (even with the slats at their highest), despite turning and flipping the mattress regul...arly, as suggested. In the end, we have endured this bed long enough and now, with a loss of over $7,000 we have to go and spend thousands on another bed as they refuse to give us even a partial refund, which I feel is deserved, as the product has not done what is stated. My advice: Go and buy a regular bed and base and avoid this gimmick as it doesn't work!
the $3000 Mattress I bought from your Morrabbin store for Beds for Backs delivered on the 21st December, I went back to the store 3 times and Victor has been to my home 4 times every week he actually swapped the mattress for the Classique and now my back is worse so now i have to go to another place that sells mattresses to buy another mattress at a loss of $3000 dollars as I can't have a refund as the don't give them and this mattress which has only been in my home for i week it is now a week later and my back is much much worse i an in constant pain and all Victor says is we do not give refunds and blames it on me i never had this trouble till i bought a mattress from BEDS FOR BACKS
Ergo Flex Dial bed for backs is one big very expensive gimmick
Late 2011 we spent $3900 on a Bed-for-Backs queen size Body Alignment Base Ergo Flex Dial Bed plus $2900 for a queen size full latex Natura Deluxe 270mm mattress plus $170 for a special mattress cover so all up almost $7000. After less than 7 years, I can say in full honesty its the most expensive gimmick I have experienced for several reasons. Firstly, the concept of dial-up-adjustments is flawed. What they don't tell you is that people move about while sleeping, thereby making the " adjustments" essentially useless. Its fine to lay straight o...r on your side and make the adjustments to push here and lower there and get comfortable in that position but while sleeping, you move about and those adjustments don't matter anymore in different positions. My wife tried all sorts of dial up combinations and nothing was satisfactory.The construction of the bed is basically from stapled pine boards, some ply bands and some plastic. Quality is average and would definitely only take a few hours to assemble, yet they charge nearly $4K for this. Profit on this bed has to be enormous. Secondly, beds for 2 people are actually 2 single beds stuck together which is OK in principle and has to be that way if each person wants to have individual adjustments, but the borders in the middle eventually create a very uncomfortable hump. Even with flipping the mattress over and around as recommended, the mattress develops depressions and you simply roll back into the depressions. Since the dials for us were useless, I fitted flat slats across the bed to convert it to a flat bed. This made no difference to the mattress - the hump in the middle stayed regardless of how often the mattress was flipped. The other issue with the mattress was its weight. A queens size full latex mattress weights a ton and I as 95 kg solid man cannot easily move this thing around and my wife had alot of trouble lifting the corners when making the bed. So this month I got rid of this super heavy 270mm latex mattress and got a ( second hand) firm inner spring mattress with a 50mm latex topper and the difference in comfort ( and weight) was huge. So, for us, full latex mattresses are out forever - way too heavy and the depressions remain permanent ( in less than 7 years!!!) and way, way too expensive and the dial up beds are a complete gimmick- sound good in theory but doesnt work and really, really overpriced.
Do not buy a bed from this company of gimmicks
WARNING Beware of gimmicks by bed for backs and sales pitch with unqualified staff in spinal or neuroscience.
I had a mild Lower back issue L5 so I was looking out to invest in a good night sleep with good comfort and support /alignment of the spin.
I fell in the bed for backs Advertisement trap and got sucked in my their TV marketing beds for back with spin scientific approach so I visited the store, I was given a big sale pitch and about the founder and spin science behind it I paid close $4,500. thought I found the bed for good spin alig...
Disrespectful alex. Arrogant
Wanted to buy a five thousand dollar mattress and thought I was looking for a cheap bed after waiting half and hour for him to return to the store. Will never buy from him again. Very rude, arrogant.
After spending many thousands of dollars on a mattress from beds for backs, I cant reiterate enough how disappointed I am - 4 years later we have an unusable mattress. Sure beds for backs will look at it, but they will charge you for pickup, delivery and a portion of the repair cost (all expenses to me with no guarantee they will do anything) - the mattress we have has a topper on it and now the springs are protruding and it's sunk. its an inferior product in my opinion and the worst mattress I have ever brought. I thought after paying many thousands that I would have a great, back supporting mattress for many years to come. It's my very strong opinion that this wasn't the case.
- Verified customer
Experts like Shane Warne, All Spin
Purchased after great shop test (paid too much, but wanted to sleep), 6 weeks later complained about issues, 12 months and VCAT later left with a lemon. The mattress was replaced with the firmest, hardest mattress you ever did see. NEVER buy one!
After sales service is terrible. Contacted sales and never got a reply to come out and assist with getting the bed configured properly. After complaining directly to company, they appear to not care and refuse to provide further assistance. Would never recommend to my friends or family as I wouldn't want them to experience such poor customer service.
bad after sales service
Questions & Answers
Do you take old beds when new one bought?
Wal M.Beds for Backs
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire
Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
Wal M.Beds for Backs
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale.
If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock.
Regards Wal Maguire CEO
Hey Beds4Backs team. I hope you're doing well. I have 2 slipped discs in my lower back which leads to back pain, cramps, and all the problems you would expect, and I am struggling to find a mattress that suits my needs. My last mattress was a Select O'Pedic which was gold, it was kind of firm but I slept nearly every night even when I first injured my back! So that speaks for itself. Sadly, all good things end, and so I just bought a Sealy which is not performing as expected. It's early days yet, but I still have some back pain and I'm not sleeping the night, and it's too firm. If I need to get another mattress, could you tell me what type of mattress you'd recommend? I have been after something that's soft, just personal preference, but I'm willing to try firmer if needed because my experience is, if the bed is good enough, you don't even notice the bed after you're asleep! I'm of course happy to come in, I live in SE suburbs VIC, but was after a rough indication before I did. Cheers
Hi Jules thank you for contacting us and presenting your issues. We would recommend you visit us instore whereby you can become fully informed about our ergonomic bed solutions that can change with your changing needs. We would also be happy to have your Occupational Therapist attend also. Depending on where in the South East you are our Dandenong or Moorabbin stores may be best.
Regards Wal Maguire CEO
Hi Wal, a follow up question. I have a slat base that I'm keen to keep. Can you just sell a mattress or must it be a mattress/base combo?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.