??!

Great CS

Service was terrific. Razor (I think was his name) was a delightful gentleman. Not pushy, but very knowledgeable and friendly. Shop was quite busy but the salesman did a great job juggling the customers and keeping everyone happy.


Great after sale service

Great after sales service rick Morris came to our home on is day of to adjust our bed , he was so friendly and he has great product knowledge, nice to have such friendly service thanks again rick

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Rename to “Pain For Backs”

Since my queen bed arrived I’ve spent $100’s on Chiro visits and massarge due to both my shoulders being in constant pain. What a scam! I’m a side sleeper, so I called Dandenong store up and they did not know what to do. I tested pillow and mattress in the store on purchase and seemed fine with back alignment. I will be persueing a full refund.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Tony, I am sorry you are unhappy with your purchase. Your story does not sound like our beds and our usual service as can be easily verified by reading all other reviews. So - can you please send full details of yourself and your purchase to customerservice@beds4backs.com.au and we will investigate and contact you from head office within 48 hours. Our beds are scientifically designed. They have been independently tested at Melbourne and Macquarie University and they are not “a scam” as you claim. We will follow this through, work out the problem and if it is genuine, we’ll turn you into s happy customer praising our products as happens with 99.5% of our genuine customers. We look forward to hearing from you soon. The - very customer focused- Beds for Backs Team.

Excellent Vip customer service

I came into the Armadale store and met Reza which had excellent knowledge of his products and highly recommendable.
Doe to his service and knowledge I purchase a new mattress .
I highly recommend to my friends and family

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Great support, Unlike any other bedding store

After owning a dial queen size base and mattress for two years, After my partner moved in we soon felt that we needed a new softer mattress as my physical condition had changed and my partner was having difficulty with the hard mattress that we had. Peter from Yarraville, assisted us with selecting our new mattress and then after it was delivered came to our home to assist us in readjusting our settings and advising us on how to modify them, due to my particular physical needs, over the next few weeks. Both my partner and I are sleeping straight and soundly now. Peter was very approachable and professional in his approach and assistance. Nothing like other bed stores where they don't want to know you after you've made your purchase. Thanks Peter for all your help and experience.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
David thank you for sharing your experience at Beds for Backs. Our Ergolife Zero Stress system can be adjusted at any time to suit the changing circumstances of its users, no other bed systems can do this. Yes and our customers service support is there whenever needed. Regards Wal Maguire CEO

Excellent knowledge, advice and service

We did not know where to start, but Rick Morris had the experience, knowledge and patients to help us select the right bed for us. We are very happy with our purchase, great quality and easy to setup. We are definitely sleeping better and waking up more refreshed. Thank you Rick for a very pleasant sales experience.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hetie we are pleased to hear about your instore experience but delighted to find out you are sleeping better and waking up refreshed, just the outcome we strive to achieve. Regards Wal Maguire CEO

Great knowledge, Great Bed

We were pleased with the staff at Bed for Backs Nunawading, Rick assisted us to find solutions that worked for us as we both had different issues. Thanks Rick for a positive buying experience, it is very rare nowadays for sales people to know there product/job as well as you do.
Thanks again

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Doug our customer service is second to none and we appreciate that you have let us know of your experience. However it is even better to hear about your new bed that meets the needs of 2 different individuals. Regards Wal Maguire CEO

Thankyou

We wanted to purchase an adjustable bed to help me get a good nights rest. I have major bone damage in my spine and pelvic area as a side effect from cancer. Rick listened to us and allowed us lots of time to choose the perfect bed that suited our needs. We purchased the same day and since installation a few months ago I have had the most wonderful sleep. Thankyou Rick & Beds for Backs - you have made a big difference to my quality of life.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Lara what a great outcome for you. Our consultants are all focused on the client first and as such when they purchase it is normally the right choice. Regards Wal Maguire CEO

A fabulous mattress and wonderful service

We can not speak highly enough of Beds for Backs Fairfield.
Olivia had excellent knowledge of the products and made choosing a mattress so easy for us. We are so very pleased with our mattress. It has changed our lives for the better!
Olivia even came to our home to assist us in setting up the mattress etc
Customer service has been fantastic and we would highly recommend Beds for Backs as it has been such a positive experience.
Thanks so much Olivia.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Sue your instore and at home experience is what Beds4backs is all about. The fact that our staff were also on top of thier game is the bonus at Beds4backs. Regards Wal Maguire CEO

Very happy with knowledge

We came to Beds for Backs in Armadale with different back and neck problems. Reza was able to listen to our needs and tailor our purchases specifically for us. Including the right pillows . Two happy customers.

1 comment
Flood, thank you very much for sharing your experience at Beds for Backs. Two happy customers means a lot to us and we hope you share your experience with friends and family. Regards Wal Maguire CEO

Happy customer

Service is outstanding. Went in with chronic back issues and wanted to buy a new pillow. Rick (salesman) suggested borrowing a few different sizes to see what works best. Also suggested a home visit to help with my sleeping posture. The first morning after Ricks visit I woke up with no pain. Anyone with back issues and sleeping go see Rick he will sort you out.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Cody D receiving service above and beyond is a rare occasion these days. It is refreshing for someone to take the time to share. Regards Wal Maguire CEO

Good service experience

Had a good experience from Reza explaining benifits and asking appropriate questions. I would recommend to anyone to visit the store next time they are looking for a goos bed

1 comment
Bschiave, thank you for sharing your instore experience at beds for backs. We appreciate your time in posting this review. Regards Wal Maguire CEO

Excellent Customer Service

I came in Armadale shop and I saw Rex’s who helped me to find the mattress and base also. Reba is a great salesman, he asked a lot of question about my back problem and he supported me to find best option. Very thanks Rex’s and beds for backs.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Julie it's good to hear about excellent customer service but it is better to hear about a happy customer. Thank you for your review Wal Maguire CEO

Reza - K10270 bed

We had tried majority of the beds available in store but since we had focused a bed for our spine health, Reza suggested the current bed we bought and we are very very pleased with the customer service and the recommended bed. In comparison to our old bed, the bed recommended was definitely life changing. No more back pains, we don't feel heavy waking up from sleep. Quality service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Tman and Su thank you for taking the time to share your experience at Beds for Backs. Waking up rested and relaxed is something we all deserve. Regards Wal Maguire CEO

Quality Service and Quality product

Purchased our bed & pillows from Reza at the Armadale store. Reza was fantastic talking us through all aspects of the mattress types available. The quality of the mattress is fantastic

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Roger M Thank you for letting us know about your in-store experience and that you are very pleased with the quality of mattress purchased. Regards Wal Maguire CEO

Amazing Service

Visited Amadale store in Victoria and the staff Reza is professional, answered all questions I have on my mind. Will certainly visit next time. Thanks for the gre service. Cheers.

1 comment
Peter our service is second to none and it is great to get independent feedback reinforcing this aspect. Thank you Wal Maguire CEO

Sleep at last!

After looking for a new mattress in the usual stores I went into Beds for Backs at Nunawading. Rick the salesman was amazing, he actually listened to my concerns and problems with my present mattress, explained the Beds for Backs systems starting from the base models, not the most expensive as most sales people do. I was given time to test my selection with no sales pressure from Rick. I returned to the store 2 weeks later to make my purchase, after only 3 nights on my new matress I now sleep through the night and I can feel substantial improvement in my chronic back pain. I cannot speak highly enough of Rick. His knowledge of the products and understanding of back problems, and determination to solve the problem is outstanding. I highly recommend Beds for Backs for there products and Rick for his outstanding knowledge and customer care.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Caroline thank you for sharing your experience and the outcome of your purchase at Beds for Backs. We are pleased to hear that you are now sleeping through the night. Regards Wal Maguire CEO

Happy nights

Very happy with the bed. Happy nights being able to sleep and wakeup without back pain. Quality good. Reza followed up and was extremely helpful everytime we spoke to him. Very knowledgeable with a lovely manner.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Dawn it is pleasing to hear that you are now waking up pain free, what a great investment. Regards Wal Maguire CEO

The service provided was above and beyond what was expected.

Although, we had a problem with an electric bed motor after a new bed head was installed, the service provided to replace motor was quick and friendly, and put my elderly mum at ease! Thanks Beds For Backs!

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
2 comments
Amazing bed! Soooo comfortable! Wonderful service!Smara I. We pride ourselves on our service levels and are pleased to hear that your mother has a "Sooo comfortable" bed. Regards Wal Maguire CEO

My perfect bed

I have just purchased the most comfortable bed I have ever slept in. Electric, queen size, box springs, made in Melbourne, very affordable price. Kevin gave wonderful personalised service, I cannot fault the advice and overall customer experience. Highly recommend you look here for the best beds ever

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Lorri thank you for taking the time to place a review of your experience at Beds for Backs. A proper supportive bed will provide the best nights sleep to the most fastidious sleeper. Regards Wal Maguire CEO

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Questions & Answers

Do you take old beds when new one bought?
1 answer
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal. Regards Wal Maguire

Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
1 answer
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale. If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock. Regards Wal Maguire CEO

Hey Beds4Backs team. I hope you're doing well. I have 2 slipped discs in my lower back which leads to back pain, cramps, and all the problems you would expect, and I am struggling to find a mattress that suits my needs. My last mattress was a Select O'Pedic which was gold, it was kind of firm but I slept nearly every night even when I first injured my back! So that speaks for itself. Sadly, all good things end, and so I just bought a Sealy which is not performing as expected. It's early days yet, but I still have some back pain and I'm not sleeping the night, and it's too firm. If I need to get another mattress, could you tell me what type of mattress you'd recommend? I have been after something that's soft, just personal preference, but I'm willing to try firmer if needed because my experience is, if the bed is good enough, you don't even notice the bed after you're asleep! I'm of course happy to come in, I live in SE suburbs VIC, but was after a rough indication before I did. Cheers
5 answers
Hi Jules thank you for contacting us and presenting your issues. We would recommend you visit us instore whereby you can become fully informed about our ergonomic bed solutions that can change with your changing needs. We would also be happy to have your Occupational Therapist attend also. Depending on where in the South East you are our Dandenong or Moorabbin stores may be best. Regards Wal Maguire CEOHi Wal, a follow up question. I have a slat base that I'm keen to keep. Can you just sell a mattress or must it be a mattress/base combo?I've got a sore back as well and let me tell you now - You need to spend roughly close to 1 and half to 2 grand for the mattress itself to get a good sleeping setup. I used to use the slumberzone ultimate setup

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