Expert knowledge and advice
We bought our mattress and base from Beds for Backs in Nunawading thirteen years ago. It has served us well, with some adjustments by Rick over those years. More recently, I have suffered from hip bursitis in both hips, so I contacted Rick to see if our base needed further adjusting. He recommended that a mattress topper could be the solution, and how right he was. Rick has excellent product knowledge, and nothing is too much trouble for him to make everything right. Thank you Rick.
Replacement slat rubber
We bought a rubber bed 18 years ago and the rubber slat holders needed replacement. At the store the service was amazing. Rick bent over back wards to help us.
Excellent service and advise Ask for Rick Morris
Rick Morris is an expert in his product knowledge. We bought a mattress 2 years ago, he came to our house especially and adjusted the bed kit and pocket mattress to suit. Never slept better. Thank you Rick.
Can’t wait for the delivery
Reza assisted us through the process of determining the best fit for us. He was knowledgeable, respectful and provided great service. We tried several options and chose out preferred mattress that met our needs thanks to Reza. Now we just can’t wait for it to be delivered!!
Unsurpassed advice and excellent products
One year ago I suffered a back injury so severe I was unable to get into or out of a bed for two months and had to sleep in a chair. The nature of the back injury is such that it cannot be rectified, and lost he ability to work overnight. I now suffer chronic pain and still struggle to get into and out of a bed. This is my worst part of the day.
Despite having a very expensive innerspring mattress and base, I couldn't say in bed for more than 6 hours without the pain forcing me up.
I walked past bed for Backs and on a whim popped into store. Rick Morris listened to my story, examined my posture and movements which included me adapting my sleep position on a bed while he made adjustments to slats underneath in order to find a comfortable side lying sleep position. Rick's knowledge and insights impressed me greatly. I am a registered health provider and an anatomy lecturer. Rick didn't know this, but his summation of my spine condition and his anatomically reasoning of how my posture and positioning was causing my pain was spot on.
Rick tells me whenever he experiences a medical condition he is not familiar with, he goes home and that night, researches extensively. It is this zeal for perfectionism that has made Rick not only knowledgeably about Beds for Backs range and products, but everything relevant to helping customers make the right choice.
Never have I ever met someone so enthusiastic about their field or as knowledgable about all things beds. There was no hard sell, in fact the opposite. Rick pointed out which products would not work for me, advised me to look at competitor's ranges, and not to make a hasty decision.
I took my partner back the next day, ignored Rick's advice to look at alternatives, and with some prodding from my partner, not Rick, allowed her to purchase Rick's recommended bed and base for me. (Yes, I'm lucky to have her).
The recommended Frowein electric adjustable base with Surreal latex mattress has reduced my pain, increased the number of hours I can spend in bed, and importantly made it easier to get out of bed.
There was no "breaking in" of the mattress. I diarise each day, and my diary the day after my first sleep reads, "First night in new bed a success. Easier to turn. Mattress feels firm but not uncomfortable".
I have waited three months to write this review. The bed and mattress have surpassed expectations. I haven't need as yet, the supplied adjustable support slat.
The service is unbelievable. I could be in Japan. When I expressed doubts about my ability to turn the mattress every 3 months as Rick suggested, he didn't hesitate to offer to come to the house and do that for me into the future. He was also prepared to visit a number of times to adjust the extra support slat until I was sure I had found the best possible position for it.
I recommend Beds for Backs without reservation. Rick's service was exceptional, but I'm sure that he is not the only employee that could be said of.
Finally 1st class sales assistance
Visited the Nunawading store today and was greeted by Kevin that had only one objective in his mind and that was to give us the perfect product we walked in for
No Sales lines
Clear understanding and discussion on how to approach buying a bed
No pushy sales
Kevin discussed all information and demonstrations for us to clearly make our own decision
We look forward to our new bed with a 60 day trial service
Thanks Again Kevin if there were a few more people with you honesty and correct objective when selling a delicate product like our bed was in the land of retail purchasing would be an ease
Fantastic Service - Reza from Armadale Store
Reza from the Armadale store was extremely helpful in helping us choose a suitable mattress that would address pain issues we were having with existing mattress. We never felt rushed and the service was amazing.
ONE AT HOME AND ONE IN CAMPER VAN
We had an indepth discussion about our needs to ascertain what type of bed would suit us. Great customer service and fortunately we were able to purchase a queen size mattress and base. Lots of choices and important to test the beds before purchase. Quality and range is great and we are so happy that we purchased a DB mattress for our camper van. No point travelling if you cannot sleep at night!
Thank you Atallah (Preston store), great customer service, lovely to deal with.
This purchase was my second Beds For Backs mattress.
Would happily recommend consulting with Atallah at Beds for Backs Preston.
Kellie and Louis
Rick from the Nunawading store came to our home in Port Melbourne and helped us set up our support slat system. He was very knowledgeable and went out of his way to explain how it all works. We were very impressed with the high level of service and of course our comfy “new” bed...highly recommended! Thanks Rick:)
Came to beds for backs in Armadale with my partner to buy a bed. Reza was very helpful and knowledgable when it came to the process of choosing a mattress. Highly recommended
If you are in the market for a new bed see Rick at Nunawading store
We were in the market for a new queen size bed after my husband had major back surgery. Rick at Nunawading was not only very helpful but knows a lot about posture,sheets and pillows. We thought that a firm mattress would be better for both of us but after 3 weeks we found it too firm. After a call to Rick we revisited the store and ordered the softer version mattress at no cost but in the meantime while it was getting made Rick supplied us with toppers that helped soften the firm bed. Rick and Kevin at Nunawading go out of their way to make your sleep a better experience. We highly recommend visiting their store. Thank you again Rick. Jenny and Dave
I was looking for a suitable bed for myself, and a friend and I found your Armadale store. Initially I saw Olivia who gave me excellent advice. I returned to the store and saw Reza who took my order - his expertise and knowledge was extremely helpful. Reza listened to my questions and were able to advise me appropriately. Cannot fault the customer service of Beds for Backs Armadale store.
Great customer service
Visited Armadale store this afternoon. Reza was very helpful and knowledgeable on what mattress was best for me. Really happy to find the mattress that gives a good support & comfort.
Came in with my partner who had back problems and Reza found the perfect bed to support his lower back and helps his pain. Very happy we found this place.
Great Customer Service
Thanks to Lisa at Campbellfield and Kevin for the fantastic customer service provided, our new mattress is very comfortable. They went above and beyond to find the right fit for us.
Quality product and service at good price
Reza at Armadale store was knowledgeable and very responsive to my needs. I came looking for high quality, ergonomic product and a great price. Reza helped me find a very comfortable, high quality mattress for a reasonable price.
Armadale Store: Excellent customer service and good discounts from Reza
Satisfied with high level of customer service. Reza provided good advice on products and was friendly in providing us good recommendations for the beds and mattresses.
Knowledge and behaviour was good.
Came to the store twice and was pleased with customer service from Reza. Was recommended by a friend and would recommend to other people.
Perfect customer srvice by Reza
We found the perfect mattress at Beds for Backs Armadale where Reza showed us the various combinations available to assist us with our back problems.
Very happy with the expertise and knowledge shown to us.
Needed a new mattress
Went into the Armadale shop on high street, Rex’s was very helpful and assisted me straight away to find the mattress right for me. Very happy with the price and service.
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