$7,000 down the drain!! Don't make the same mistake!
After 7 years of owning one of these beds (king size latex mattress with adjustable slats), having them come out several times to adjust the slats, cutting down the middle of the two bases to alleviate the 'hump' in the middle (didn't work!) and even replacing the mattress for a different one, nothing has worked to have a good night's sleep, which is all we wanted!
My back is sore every morning and the mattress sinks on either side with a lump in the middle (even with the slats at their highest), despite turning and flipping the mattress regul...arly, as suggested. In the end, we have endured this bed long enough and now, with a loss of over $7,000 we have to go and spend thousands on another bed as they refuse to give us even a partial refund, which I feel is deserved, as the product has not done what is stated. My advice: Go and buy a regular bed and base and avoid this gimmick as it doesn't work!
Wish we had the experiences some others here have had.
We bought our ergo mattress from two years ago. Wasn't good from the moment we received it. Thought we just had to give it time. We were assured that it was the right choice for us but werent given any of the personalised experiences we read on here and now trying to find out warranty terms, see that the mattress the salesman told us to get isn't even advised for our body types.
the $3000 Mattress I bought from your Morrabbin store for Beds for Backs delivered on the 21st December, I went back to the store 3 times and Victor has been to my home 4 times every week he actually swapped the mattress for the Classique and now my back is worse so now i have to go to another place that sells mattresses to buy another mattress at a loss of $3000 dollars as I can't have a refund as the don't give them and this mattress which has only been in my home for i week it is now a week later and my back is much much worse i an in constant pain and all Victor says is we do not give refunds and blames it on me i never had this trouble till i bought a mattress from BEDS FOR BACKS
I would like to thank Rick at Nunawading store for his help in providing a solution to modify the height of our bed . Nothing was too much trouble for him and we are extremely happy with the outcome.
I recently made a purchase from Rick at Nunawading. He was so professional, clear with his explanations and basically showed he cared! Thank you so much Rick! for your outstanding service.
So Happy I found you!
As a person who has lived with having major back surgery many years ago (spinal fusion), I could never, no matter what I did, what mattress I used, sleep without some discomfort and I finally I decided it was time for a new mattress as I was desperate to get some relief.
I went to all the usual stores with no real 'personal' help in bed choices and as I was getting in my car I happened to see a big sign' Beds For Backs' and thought, 'I will go in a have a look' feeling very despondent at the time and as soon as I walked in I had the most excell...
The 'PERFECT BED' for the fussiest sleepers!
2016 I had spinal surgery, knowing I needed to upgrade to a new Mattress I searched all over Melbourne with little success until I stumbled on to Beds for Backs in Campbellfield, I walked in very sceptical, still wearing my back brace (8 weeks post op) we were appoached by the most down to earth, caring sales assistant Kristy who showed us through the range, and had a solid understanding of the spinal anatomy, (certainly did not get that from other stores) We chose the Ergo Shape adjustable, and were told if we weren't happy after sleeping on t...he bed they would replace it with a different model. Well, this was the best nights sleep I've had in many years, definitely worth every cent, honestly cannot express how much relief and comfort this bed offers! Over time and my on going nerve issues, I can adjust the inserts to suit. Now in Jan 2020, I call Beds for Backs to tell them my bed has changed, not sleeping so well, Kevin took over 30mins of his time on the phone, suggested I pop in and pick up extra inserts, this didn't help, the issues wasn't with that area, more the hip area, Lisa another beautiful staff member took the time to come to my house to inspect the bed, and invited me to bring my mattress into the store where I met the Alex, he took the time to inspect and open up my mattress and talk me through, the mattress was still in perfect order, rather than sending me on my merry way, he offered to alter it by adding some extra padding, and also made many extra inserts so I can adjust the area according, I was sent home with a loan mattress and within 3 days my bed was back, and 100% comfort once again! Now he may think I was the crazy, fussy, whinging lady, but they all went out their way to help, the customer service was exceptional! Utterly surprised how much effort was put in to make customers satisfaction 100% Thanks again Kevin, Lisa and Alex much appreciated!
EXCELLENT SERVICE !!
After buying a bed with adjustable base about 20 years ago, I recently returned to the same store (once I found it) expecting to buy a replacement mattress. Manager Rick came to my home, assessed my needs and the condition of the mattress and base - and by making some adjustments and turning the mattress - happily DID HIMSELF OUT OF A SALE for the next few years. The adjustments have made an improvement to my comfort (and bank balance). Very grateful for Rick's attitude that providing me with the best outcome, was more important than a sale.
Simply Superb Service and After Sales Support
Mid 2019 I purchased a Queen bed with a separate topper that was made to our specific order. After sleeping on it for about 4 months, I found it was just not quite what I wanted on my side and was beginning to aggravate an injured shoulder. Despite being well outside the "Trial Period", Lisa happily got me back into the shop to try a few other options, select a different foam and she had an entire new topper made for me at no charge. Sadly it was still not what I needed but now I new exactly the solution and Lisa again went above and beyond and...had the topper re-made even more specialised and at not cost and it is fantastic. I cannot praise Lisa and Beds for Backs highly enough for the truly spectacular service they provided. They promised the perfect bed at the beginning and they followed up on that with enormous patience and understanding. It is without doubt the best organisation I have dealt with in many years and I highly recommend them to anybody considering dealing with them. The after sales service is second to none. Thanks Lisa for your inspiring service and patience. Levin
Best Bed I've had
Manager & staff at Beds For Backs in Fairfield very helpful when i required some new rubber track for slatts on our bed. They were suprised when I told them I was still using the perfectly good base and high quality Latex matress purchased from the Clifton Hill Store over 20 years ago and that my wife & I were more than happy to recommend Bed for Backs to anyone.
Thank goodness for Rick! We purchased a bed (elsewhere) in November and unfortunately it has caused me major lower back ache. Rick was very patient and showed amazing knowledge regarding the reason for my back pain. He gave fantastic advice! If only we had gone here before purchasing our new mattress!!!
Excellent customer service!!!
Rick at Beds For Backs Nunawading is probably the best person I've ever dealt with, his knowledge patience and excellent customer service has been greatly appreciated. I made the wrong choice picking a mattress he then treated me with the upmost care too get it sorted for me, even a personalised visit out of his time on a weekend too resolve the issue. Very happy customer and would 100% recommend. Cheers... Matt
Fantastic Customer Service
We had a problem with some of the dials to change the firmness on our "Beds for Backs" bed breaking. Rick was immediately onto the problem and was able to provide me with a full set of replacement dials. Rick also explained and demonstrated how I needed to change the dials over. I followed Ricks instructions and everything went perfectly. Rick also explained how the adjustable slats were meant to sit in the frame. Rick provided contact details and said if I had any problems he would be only too happy to help. Fantastic customer service.
Many thanks to Rithika - a mattress most suited to me
I'd spent quite a bit of time on the Beds for Backs website & reluctantly visited the Nunawading store to get the answers I wasn't able to read online after choosing not to use the Live Chat feature. "If she wants one of our beds, she'll come into a store for the answers"........was on repeat as I conveniently parked out the front. I was greeted by Rithika, who paid attention to what I was saying & proceeded to ask me questions that I hadn't even considered about my new mattress. End result? I purchased a mattress that suited me all due to Ri...thika listening & her knowledge of the products. It was an absolute pleasure to do business with Rithika. If she could only be cloned & working in every store that offers customer service, retail would be booming in Victoria!! Thank you Rithika for your wonderful assistance that day. I absolutely love my new mattress & slat. You made the correct choice for me.
- Verified customer
Customer Service is Alive and well in Nunawading
I found the missing link for great customer service at Beds for Backs Nunawading with Rick. I bought a new bed (3rd from Beds for Backs in my lifetime) an unfortunately did not choose well and found it did not agree with me. After 3 nights I went in to see Rick and amazingly he was able to arrange a replacement for me. Not only will I have it before Christmas I really feel like I've won the lottery with Ricks 5 start treatment !!! I look forward to having my new bed for many years to come.
- Campbellfield (Head Office)
- Verified customer
Beds for Backs certainly know how to look after their customers. They take pride in their customer service and as a result they have raised my level of praise and satisfaction.
My wife and I purchased an electric bed from BFB in 2018 which has proved to be life changing. We are indeed impressed by this fabulous product and the mattress we bought for the bed is absolutely superb providing such great comfort. However, what I find most impressive though is that Beds For Backs are behind their customers every step of the way. You are even guarant...
Well, I was confused by all the advertising on TV, the infomercials, trial offers etc.
I dropped into Backs For Backs on Nepean Hwy Moorabbin, and after the Manager had asked me several questions about my needs, settled for an adjustable bed with a cloth covered bed head. Pricing was very competitive, and pleasantly, the bed & bedhead arrived on time, they removed the old mattress and bedhead/foot, finished the installation, showed me the operation of it, cleaned up and left.
Very very impressed at the professional service, advanced notification and timely professional installation. And the mattress is absolutely perfect and so comfortable my quality of sleep has improved greatly.
Fantastic product and fabulous service.
I have had my bed from Beds for Backs for quite some time now and am very happy with it. I have been especially pleased with the after sales service that I received recently from Rick Morris. He was most helpful and very friendly.
Rick Fantastic Service
Rick was really Helpfull as trying to get information for my Step Mum German 85 & with stroke needed special mattress he was a fountain of information friendly so went back after checking out other stores & bought what he suggested Highly recommend for unbiased opinion
The best place and Service
Fantastic service, extremely friendly and helpful staff.
Peter was most honest and honorable in his manner and assistance, with going over and beyond in assisting me on a number of occasions. He didn’t rush through anything, took his time and explained things thoroughly and went out of his way to assist me further to ensure that I would get the full quality of my purchased product. Peter kindly came to my home several times to assist with mechanics for me.
The Service, communication, assistance, presentation all are 5 star I highly recommend ...this place to everyone. Product quality is 5 star and with such detailed attention from Peter(Staff) I have the best bed for my needs. Super service and truly brilliant quality along with a helpful and supportive staff with a lot of empathy love and trust. Highly wonderful people and service is like no other.
Questions & Answers
Have you a double size latex matress topper?
Wal M.Beds for Backs
Irish we can make a pure latex topper for you but you will have to wait until after the Covid lock down in Melbourne.
Wal M.Beds for Backs
Iois sorry about spelling of your name, auto correct is frustrating.
Can you use any mattress on the bed for backs base?? We have had ours for around 7 years and have turned the mattress over , but still sags , which is creating a sore back and neck for me.
Wal M.Beds for Backs
Kez we would like to visit and see what might be going on. An assessment by one of our consultants would be at no cost or obligation, but should come up with several ways forward. Please call our Brighton store and talk to Rick who would be pleased to assist.
Regards Wal Maguire
Do you take old beds when new one bought?
Wal M.Beds for Backs
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire
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