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Beds for Backs
4.8 from 274 reviews

Expert knowledge and advice

We bought our mattress and base from Beds for Backs in Nunawading thirteen years ago. It has served us well, with some adjustments by Rick over those years. More recently, I have suffered from hip bursitis in both hips, so I contacted Rick to see if our base needed further adjusting. He recommended that a mattress topper could be the solution, and how right he was. Rick has excellent product knowledge, and nothing is too much trouble for him to make everything right. Thank you Rick.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carmel a true ergonomic bed can always be adjusted to suit your needs and you are fortunate to have made such an investment years ago. Thank you for your comments. Regards Wal Maguire CEO

Replacement slat rubber

We bought a rubber bed 18 years ago and the rubber slat holders needed replacement. At the store the service was amazing. Rick bent over back wards to help us.

Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Keith we always look after our customers and appreciate you telling others of your experience with us. Regards Wal Maguire CEO

Excellent service and advise Ask for Rick Morris

Rick Morris is an expert in his product knowledge. We bought a mattress 2 years ago, he came to our house especially and adjusted the bed kit and pocket mattress to suit. Never slept better. Thank you Rick.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
AnnaC the purchase of a Ergolife adjustable kit provides great flexibility to customise the bed to your particular needs. Our back up service is a bonus and one which we our proud of. Regards Wal Maguire CEO

Can’t wait for the delivery

Reza assisted us through the process of determining the best fit for us. He was knowledgeable, respectful and provided great service. We tried several options and chose out preferred mattress that met our needs thanks to Reza. Now we just can’t wait for it to be delivered!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sabine isn't it great not to be pushed into a purchase but given the facts and guidance so you could make an informed choice. Regards Wal Maguire CEO

Unsurpassed advice and excellent products

One year ago I suffered a back injury so severe I was unable to get into or out of a bed for two months and had to sleep in a chair. The nature of the back injury is such that it cannot be rectified, and lost he ability to work overnight. I now suffer chronic pain and still struggle to get into and out of a bed. This is my worst part of the day.
Despite having a very expensive innerspring mattress and base, I couldn't say in bed for more than 6 hours without the pain forcing me up.
I walked past bed for Backs and on a whim popped into store. Rick Morris listened to my story, examined my posture and movements which included me adapting my sleep position on a bed while he made adjustments to slats underneath in order to find a comfortable side lying sleep position. Rick's knowledge and insights impressed me greatly. I am a registered health provider and an anatomy lecturer. Rick didn't know this, but his summation of my spine condition and his anatomically reasoning of how my posture and positioning was causing my pain was spot on.
Rick tells me whenever he experiences a medical condition he is not familiar with, he goes home and that night, researches extensively. It is this zeal for perfectionism that has made Rick not only knowledgeably about Beds for Backs range and products, but everything relevant to helping customers make the right choice.
Never have I ever met someone so enthusiastic about their field or as knowledgable about all things beds. There was no hard sell, in fact the opposite. Rick pointed out which products would not work for me, advised me to look at competitor's ranges, and not to make a hasty decision.
I took my partner back the next day, ignored Rick's advice to look at alternatives, and with some prodding from my partner, not Rick, allowed her to purchase Rick's recommended bed and base for me. (Yes, I'm lucky to have her).

The recommended Frowein electric adjustable base with Surreal latex mattress has reduced my pain, increased the number of hours I can spend in bed, and importantly made it easier to get out of bed.
There was no "breaking in" of the mattress. I diarise each day, and my diary the day after my first sleep reads, "First night in new bed a success. Easier to turn. Mattress feels firm but not uncomfortable".
I have waited three months to write this review. The bed and mattress have surpassed expectations. I haven't need as yet, the supplied adjustable support slat.
The service is unbelievable. I could be in Japan. When I expressed doubts about my ability to turn the mattress every 3 months as Rick suggested, he didn't hesitate to offer to come to the house and do that for me into the future. He was also prepared to visit a number of times to adjust the extra support slat until I was sure I had found the best possible position for it.
I recommend Beds for Backs without reservation. Rick's service was exceptional, but I'm sure that he is not the only employee that could be said of.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Neil thank you very much for providing an insight to your issues and the instore experience you had at Beds for Backs. Making an informed choice is all we want people to be able to do and yes all our staff are expected to provide the same service to what you received at our Nunawading store. Three months in and still sleeping well that is the best news we could hear. Regards Wal Maguire CEOWal, well done for creating such a culture of excellence. I have and will continue to recommend your company.

Finally 1st class sales assistance

Visited the Nunawading store today and was greeted by Kevin that had only one objective in his mind and that was to give us the perfect product we walked in for
No Sales lines
Clear understanding and discussion on how to approach buying a bed
No pushy sales
Kevin discussed all information and demonstrations for us to clearly make our own decision
We look forward to our new bed with a 60 day trial service
Thanks Again Kevin if there were a few more people with you honesty and correct objective when selling a delicate product like our bed was in the land of retail purchasing would be an ease
Thanks Kevin

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Mark thank you for sharing your experience at Beds for Backs and the service you received, this is what we stand for. I will certainly acknowledge the Consultant concerned. Regards Wal Maguire CEO

Fantastic Service - Reza from Armadale Store

Reza from the Armadale store was extremely helpful in helping us choose a suitable mattress that would address pain issues we were having with existing mattress. We never felt rushed and the service was amazing.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Kamil we are pleased to hear about your instore experience and that lead to you making an informed choice. I will acknowledge the consultant concerned personally. Regards Wal Maguire CEO

ONE AT HOME AND ONE IN CAMPER VAN

We had an indepth discussion about our needs to ascertain what type of bed would suit us. Great customer service and fortunately we were able to purchase a queen size mattress and base. Lots of choices and important to test the beds before purchase. Quality and range is great and we are so happy that we purchased a DB mattress for our camper van. No point travelling if you cannot sleep at night!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
positvespirit1 we thank you for telling us about your instore experience at B4B Moorabbin. At home or on the road we hope you have sweet dreams. Regards Wal Maguire CEO

Great mattress

Thank you Atallah (Preston store), great customer service, lovely to deal with.
This purchase was my second Beds For Backs mattress.
Would happily recommend consulting with Atallah at Beds for Backs Preston.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Susie we love hearing from return customers and how they have had a positive experience with our staff. Regards Wal Maguire CEO

Excellent service

Rick from the Nunawading store came to our home in Port Melbourne and helped us set up our support slat system. He was very knowledgeable and went out of his way to explain how it all works. We were very impressed with the high level of service and of course our comfy “new” bed...highly recommended! Thanks Rick:)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Kellie & Louis thank you for sharing your experience with us. With all our Zero Stress systems we always offer full support to ensure you obtain the most benefit. Regards Wal Maguire CEO

Excellent service

Came to beds for backs in Armadale with my partner to buy a bed. Reza was very helpful and knowledgable when it came to the process of choosing a mattress. Highly recommended

1 comment
Tyler we pride ourselves on the service we give across all our stores. However I will acknowledge the Consultant concerned for his good work. Regards Wal Maguire CEO

If you are in the market for a new bed see Rick at Nunawading store

We were in the market for a new queen size bed after my husband had major back surgery. Rick at Nunawading was not only very helpful but knows a lot about posture,sheets and pillows. We thought that a firm mattress would be better for both of us but after 3 weeks we found it too firm. After a call to Rick we revisited the store and ordered the softer version mattress at no cost but in the meantime while it was getting made Rick supplied us with toppers that helped soften the firm bed. Rick and Kevin at Nunawading go out of their way to make your sleep a better experience. We highly recommend visiting their store. Thank you again Rick. Jenny and Dave

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Jenny getting the right bed is so important especially when some-one has extra needs. It is a fallacy that a supportive mattress is a firm mattress, a supportive mattress is one which can be adjusted to suit the individual. Thank you for your comments, regards Wal Maguire CEO

Customer Service

I was looking for a suitable bed for myself, and a friend and I found your Armadale store. Initially I saw Olivia who gave me excellent advice. I returned to the store and saw Reza who took my order - his expertise and knowledge was extremely helpful. Reza listened to my questions and were able to advise me appropriately. Cannot fault the customer service of Beds for Backs Armadale store.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
D. Roads thanks for letting us know about your instore experience at Armadale. Our staff are always there to provide genuine advice and help, not just focused on a sale. Regards Wal Maguire CEO

Great customer service

Visited Armadale store this afternoon. Reza was very helpful and knowledgeable on what mattress was best for me. Really happy to find the mattress that gives a good support & comfort.

1 comment
Anna thank you for sharing your experience at Beds for Backs. We always strive to ensure the bed you choose has the right support. Regards Wal Maguire CEO

Perfect bed

Came in with my partner who had back problems and Reza found the perfect bed to support his lower back and helps his pain. Very happy we found this place.

Product Quality
1 comment
Megan our staff are always looking for the best outcome for each individual and it appears our Consultant at Armadale did just that. Tank you Wal Maguire CEO

Great Customer Service

Thanks to Lisa at Campbellfield and Kevin for the fantastic customer service provided, our new mattress is very comfortable. They went above and beyond to find the right fit for us.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Michell it is always our focus to provide an excellent customer experience. Thank you for your comments and I will acknowledge the Consultants concerned. Regards Wal Maguire CEO

Quality product and service at good price

Reza at Armadale store was knowledgeable and very responsive to my needs. I came looking for high quality, ergonomic product and a great price. Reza helped me find a very comfortable, high quality mattress for a reasonable price.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Debbie it is great to hear you were looking for an ergonomic product, we are the only mattress retailer who can actually do that. Thank you for your kind words. Regards Wal Maguire CEO

Armadale Store: Excellent customer service and good discounts from Reza

Satisfied with high level of customer service. Reza provided good advice on products and was friendly in providing us good recommendations for the beds and mattresses.
Knowledge and behaviour was good.

Came to the store twice and was pleased with customer service from Reza. Was recommended by a friend and would recommend to other people.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Teddy thank you for letting us know about your experience at beds for Backs. We are proud of our staff and the service and advice they provide. Regards Wal Maguire CEO

Perfect customer srvice by Reza

We found the perfect mattress at Beds for Backs Armadale where Reza showed us the various combinations available to assist us with our back problems.
Very happy with the expertise and knowledge shown to us.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Rene thank you for sharing your experience at Beds for Backs Armadale. I will personally acknowledge the Consultant concerned. Regards Wal Maguire CEO

Needed a new mattress

Went into the Armadale shop on high street, Rex’s was very helpful and assisted me straight away to find the mattress right for me. Very happy with the price and service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
2 comments
Amendment to that review, the consultant Reza ( after saying I required delivery) decided to put on the paperwork that I would be picking up the mattress . It was only after a week of not hearing anything that I went back to the store and found out the problem. Needless to say I wasn’t happy, the new consultant was able to arrange delivery for me and sort out the issue but it certainly has soured my experience. So 1 Star for Reza and 3 stars overall.David thank you for your feedback about your experience, this assists us with our focus on training our team to ensure excellent service. I appreciate your honesty and review. Regards Wal Maguire CEO

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Questions & Answers

Do you take old beds when new one bought?
1 answer
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal. Regards Wal Maguire

Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
1 answer
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale. If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock. Regards Wal Maguire CEO

Hey Beds4Backs team. I hope you're doing well. I have 2 slipped discs in my lower back which leads to back pain, cramps, and all the problems you would expect, and I am struggling to find a mattress that suits my needs. My last mattress was a Select O'Pedic which was gold, it was kind of firm but I slept nearly every night even when I first injured my back! So that speaks for itself. Sadly, all good things end, and so I just bought a Sealy which is not performing as expected. It's early days yet, but I still have some back pain and I'm not sleeping the night, and it's too firm. If I need to get another mattress, could you tell me what type of mattress you'd recommend? I have been after something that's soft, just personal preference, but I'm willing to try firmer if needed because my experience is, if the bed is good enough, you don't even notice the bed after you're asleep! I'm of course happy to come in, I live in SE suburbs VIC, but was after a rough indication before I did. Cheers
5 answers
Hi Jules thank you for contacting us and presenting your issues. We would recommend you visit us instore whereby you can become fully informed about our ergonomic bed solutions that can change with your changing needs. We would also be happy to have your Occupational Therapist attend also. Depending on where in the South East you are our Dandenong or Moorabbin stores may be best. Regards Wal Maguire CEOHi Wal, a follow up question. I have a slat base that I'm keen to keep. Can you just sell a mattress or must it be a mattress/base combo?I've got a sore back as well and let me tell you now - You need to spend roughly close to 1 and half to 2 grand for the mattress itself to get a good sleeping setup. I used to use the slumberzone ultimate setup

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