Cheap price, cheap product
Bought a basic bed frame, no draws underneath. Base slats were held in by plastic clips. 4 clips have broken. Husband and I cannot sit on same area of the bed without more breaking. We are small people. I'm 54kgs husband is 70kgs.
Don't waste your money or time with this company
Company is so out of touch with its customers. There is no such thing in this company's operating model where the customer who has concerns is even acknowledged.. You get spat out a whole lot of rubbish and jargon about legally they are not obliged to give you a refund..
Don't ruin your holiday
As Travel Agents we used Travelcube now called Bedsonline as a wholesaler for accommodation, tours and airport transfers only to experience the worst customer service any one can offer. Last minute cancellation of services without any back up or compensation is a common occurance. All hopeless customer service personnell are located in Manila or Bangkok. Do not expect any assistance from them. Sydney management and sales office will not even bother to reply to your emails or phone calls. DO NOT USE TRAVELCUBE OR BEDSONLINE as they are now called.
THIS COMPANY IS NOW BANKRUPT
Group collapses into administration- THIS COMPANY IS NOW BANKRUPT
has collapsed into administration after struggling to compete in the face of “unsustainably high rents”.
The company has 38 stores across the country and four distribution centres, trading under the Focus on Furniture and BedsOnline brands.
Administrators :McGrathNicol partners Barry Kogan,
I have been seething on if I should review the beds I purchased two years ago or not and after much thought I've decided I paid a large sum I may as well warn others!
We purchased the Pluto loft style bed and a bunk bed which converts into two king single beds.
After ordering over the phone as moved interstate was told they would be there by the time we moved in, well that was far from true!
Make sure your home every day as they don't call or text, they just show up !
Now the Pluto loft style LOOKS great online, just remember you need to assemble it and it comes in enough boxes to build a new house!! Now if your after a bed that looks visually awesome, do it! If you want quality , avoid it!
- Verified customer
Buyer Beware Of Bedsonline
Buyer beware – Stay away from this mattress and http://www.bedonline.com.au – I have an issue with major sagging issue with mattress, the manager said “I had moved out of area from Sydney to the Sunshine Coast, not our problem even though there is a 15 year warranty, consumer protection and they deliver to where I live. He was an absolute disgrace. Plus they went in to receivership today. So anyone that has purchased though them your warranties etc are finished. They way I have been treated no wonder this company went under poor management and ...the worst customer service I have ever experienced, . Hang your heads in shame!!!! Looks like a $2000 mattress, Made like a $2000 Mattress, Feels like a $2000 Mattress, Sleeps like a 20 year old Mattress.
Love my bed - thank you.
Great service - I spoke to Roy on the phone and he was fantastic, he was patient and wasn't the pushy type which I liked and was extremely informative and gentle with his approach. The mattress I bought is fantastic and there was nothing about the whole process that I could fault. Well done Roy - you were great and I appreciate that.
Good product, poor service
Purchased an igravity mattress online on 04/08. I have found it to be comfortable for my needs, although being made of memory foam and latex the top layers retain a lot of body heat so I haven't needed to go to bed with the heater on. Bonu$.
The whole mattress It is quite thick/high (about 40cm in the centre and 30cm on the edges.) Since it sits so high off the floor on a "normal," older style bed frame with solid slats it would best suit a low ensemble base or one of the newer beds where the posture slats are closer to the floor. With my ol...der bed supporting the igravity my feet cannot reach the floor when I an sitting on the edge. On the ordering side of things, I received an email confirmation stating it would take 5 to 15 business days to deliver - nowhere else was it mentioned during the payment process that this was the delivery timeframe; the web site states this applies to Click & Collect orders. Crossed my fingers and hoped it wouldn't end up being on the latter end of the scale due to continuing back pain from existing mattress. After hearing nothing for two weeks I rang for a status update and was told the mattress was being made to order. The web site did not mention this anywhere either so I was quite miffed but could obviously do nothing to change it. Another week later, I again rang to find out what was going on. This time I was advised the mattress was due in my home city from Sydney on 20/08, and that I would receive a call to arrange delivery. That date passed so I had to make a third call, during which I was told the mattress did not leave on that truck as scheduled and it would be another three or four days. By this time I was not happy at all since I was the one chasing them up all the time instead of being kept informed by Beds Online. The only communication I received from them was to let me know of the delivery day, which ended up being a Saturday and just on a month from my initial order. On this basis alone and for the complete lack of proactive customer service I would not recommend Beds Online. I will have to buy a new bed frame to suit the mattress but it won't be from this store.
I wanted to purchase the iGravity mattress from beds online, very much. I live 2.5 hrs away from Hallam and drive a sedan, so was disappointed that they only offer collect, not delivery. More disappointing though was the lack of interest or empathy on the part of the customer service agent I called to make that inquiry. Maybe I called on her tea-break time, who knows...but she couldn't talk over me or get me off the line quickly enough. Sad that I'll never know the joy of the iGravity...it looks amazing.
Good product, bad communication/service
I ordered a bed and base and was told it would be delivered by a certain date. It arrived a week later. The product itself is great but I didn’t appreciate how the delivery was late and how hard it was to find out when it would be delivered as I couldn’t call the customer service line during their hours as I worked full time and no one on the emails could solve my issue.
Great customer service Beverley and good delivery team
I purchased online a double ensemble Beverley was great in keeping the communications by email before and after delivery and she followed up a minor issue but very important for us - a change of the bed castors.
Beverley is an excellent customer service person and the delivery team has been great with their timing and communication Thanks All at Bedsinline, Simone
Sold faulty products. Trying to resolve issues
Purchased in store and were sold king singles to be combined as a king we were given different height mattresses They refused to
Sort this out. After 6 months beds starting sagging badly. Beds are really sagging and we are
Trying to get refund or replacement
my wife Has had major surgery so want to resolve this quickly
Questions & Answers
Hi, My new mattress - the grandeur plush king is absolutely shocking and in the few nights used my lower back has become excruciatingly sore. It sags heavily in the middle. This mattress is unsuitable. Could you please advise What my options are if it doesn’t meet the price limit for the 101 night trial? I paid over $1000 for it , I am enormously disappointed.
It’s impossible to get any customer service so I apologise to have to write this here but this is the last resort.
Please contact me, [personal details removed] Thankyou
Can a mattress be returned for full refund, or would I get a credit note?
Samantha C.Beds Online
Thanks for your question. With our 101 Night Comfort Trial, you are able to swap your mattress for another if you not completely happy, however there is no refund option available. The only mattress that has a money back/full refund guarantee is the Avatar memory foam mattress. Hope this helps.
I am trying to get an update on the status of my order. I have emailed Customerservice@bedsonline.com.au as I have seen you comment for others to do so and it bounced back as undeliverable. Has the email changed?
Nope. this is just how this business decides to operate. Once they take your cash they'll delay you till the cows come home.
You'll save more by spending slightly more elsewhere.
Samantha C.Beds Online
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