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Beds Online

Beds Online

3.7 from 653 reviews · View Statistics

Reviews

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Little miss blonde

Little miss blondePerth, WA

  • 7 reviews
  • 2 likes

Cheap price, cheap product

published

Bought a basic bed frame, no draws underneath. Base slats were held in by plastic clips. 4 clips have broken. Husband and I cannot sit on same area of the bed without more breaking. We are small people. I'm 54kgs husband is 70kgs.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
johnny yuu

johnny yuuGreater Melbourne (Outer), VIC

Don't waste your money or time with this company

published

Company is so out of touch with its customers. There is no such thing in this company's operating model where the customer who has concerns is even acknowledged.. You get spat out a whole lot of rubbish and jargon about legally they are not obliged to give you a refund..

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
cbtravel1

cbtravel1Sydney, NSW

  • 2 reviews

Don't ruin your holiday

published

As Travel Agents we used Travelcube now called Bedsonline as a wholesaler for accommodation, tours and airport transfers only to experience the worst customer service any one can offer. Last minute cancellation of services without any back up or compensation is a common occurance. All hopeless customer service personnell are located in Manila or Bangkok. Do not expect any assistance from them. Sydney management and sales office will not even bother to reply to your emails or phone calls. DO NOT USE TRAVELCUBE OR BEDSONLINE as they are now called.

Incentivised ReviewNo
Return Claim MadeNo
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john karras

john karrasGreater Melbourne (Outer), VIC

THIS COMPANY IS NOW BANKRUPT

published

BedsOnline
Group collapses into administration- THIS COMPANY IS NOW BANKRUPT
has collapsed into administration after struggling to compete in the face of “unsustainably high rents”.
The company has 38 stores across the country and four distribution centres, trading under the Focus on Furniture and BedsOnline brands.
Administrators :McGrathNicol partners Barry Kogan,

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
Not happy

Not happySouth East Queensland, QLD

Run!!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Julian R.

Julian R.South East Queensland, QLD

  • Verified customer

Buyer Beware Of Bedsonline

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
See all answers
Shelley G

Shelley GBrisbane

  • 19 reviews
  • 11 likes

No Communication

published

Tried to purchase 2 beds for my sons, no communication nothing for over 3 weeks then all of a sudden want to deliver and charge further charges.

Shop LocationOnline

No Customer Service

published

Quick to take the money !! slow to deliver the goods. Was told 8 working days for delivery. still waiting 3 almost 4 weeks later.

Shop LocationOnline

Love my bed - thank you.

published

Great service - I spoke to Roy on the phone and he was fantastic, he was patient and wasn't the pushy type which I liked and was extremely informative and gentle with his approach. The mattress I bought is fantastic and there was nothing about the whole process that I could fault. Well done Roy - you were great and I appreciate that.

Shop LocationOnline
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KM7

KM7

  • 7 reviews
  • 6 likes

Good product, poor service

published
Shop LocationOnline
Debdjh

DebdjhBallarat, Victoria

  • 3 reviews
  • 4 likes

Higher expectations?

published

I wanted to purchase the iGravity mattress from beds online, very much. I live 2.5 hrs away from Hallam and drive a sedan, so was disappointed that they only offer collect, not delivery. More disappointing though was the lack of interest or empathy on the part of the customer service agent I called to make that inquiry. Maybe I called on her tea-break time, who knows...but she couldn't talk over me or get me off the line quickly enough. Sad that I'll never know the joy of the iGravity...it looks amazing.

Shop LocationOnline

Friendly service

published

Great service and when i had to add to the order, they put it on the same delivery for me.
Would use them again

Shop LocationOnline
Clara

ClaraMelbourne

  • 6 reviews
  • 3 likes

Great service excellent mattress!

published

Overall great service. Easy ordering and payment options. Any queries I had were responded to promptly by Bev. Delivery guys were friendly. All in all a great online purchase!! Would buy from again without hesitation. Thank you !

Shop LocationOnline
Kathryn

KathrynSydney, NSW

  • 2 reviews
  • 2 likes

bed base purchased online

published

Very happy with my new bed base, two drawers make a big difference for extra storage. Very efficient ordering process, Beverley was a pleasure to deal with, always pleasant, prompt and efficient, thank you guys, would definitely recommend.

Shop LocationOnline

Great service

published

I am very happy with the service I received when I purchased a new mattress for my spare bed from the Rose Bay store

Shop LocationNSW, Rose Bay
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Abby

AbbyAdelaide

  • 5 reviews
  • 3 likes

Comfy nights sleep worth the wait!!!

published

We purchased the mattess online so easy and convenient. It took a couple of weeks to arrive in the warehouse before we got it but when we did it was well worth the wait i didnt want to get out of bed i was so comfortable.

Shop LocationOnline

Good product, bad communication/service

published

I ordered a bed and base and was told it would be delivered by a certain date. It arrived a week later. The product itself is great but I didn’t appreciate how the delivery was late and how hard it was to find out when it would be delivered as I couldn’t call the customer service line during their hours as I worked full time and no one on the emails could solve my issue.

Shop LocationOnline

Good product, slow delivery

published

I waited a month for a Sleepmaker double mattress from BedsOnline, however the customer service was helpful and didn't leave me in the dark about the progress of my order.

Shop LocationOnline
Simone

SimoneMelbourne

Great customer service Beverley and good delivery team

published

I purchased online a double ensemble Beverley was great in keeping the communications by email before and after delivery and she followed up a minor issue but very important for us - a change of the bed castors.
Beverley is an excellent customer service person and the delivery team has been great with their timing and communication Thanks All at Bedsinline, Simone

Shop LocationOnline
Mick

MickSydney, NSW

  • 10 reviews
  • 14 likes

Sold faulty products. Trying to resolve issues

published

Purchased in store and were sold king singles to be combined as a king we were given different height mattresses They refused to
Sort this out. After 6 months beds starting sagging badly. Beds are really sagging and we are
Trying to get refund or replacement
my wife Has had major surgery so want to resolve this quickly

Shop LocationNSW, Rose Bay
Page 1 of 33

Questions & Answers

Brigid

Brigidasked

Hi, My new mattress - the grandeur plush king is absolutely shocking and in the few nights used my lower back has become excruciatingly sore. It sags heavily in the middle. This mattress is unsuitable. Could you please advise What my options are if it doesn’t meet the price limit for the 101 night trial? I paid over $1000 for it , I am enormously disappointed.

It’s impossible to get any customer service so I apologise to have to write this here but this is the last resort.

Please contact me, [personal details removed] Thankyou

No answers
Dado

Dadoasked

Can a mattress be returned for full refund, or would I get a credit note?

1 answer
Beds Online
Samantha C.Beds Online

Thanks for your question. With our 101 Night Comfort Trial, you are able to swap your mattress for another if you not completely happy, however there is no refund option available. The only mattress that has a money back/full refund guarantee is the Avatar memory foam mattress. Hope this helps.

Duped

Dupedasked

Hi,
I am trying to get an update on the status of my order. I have emailed Customerservice@bedsonline.com.au as I have seen you comment for others to do so and it bounced back as undeliverable. Has the email changed?
Thanks

2 answers
Shuffle
Shuffle

Nope. this is just how this business decides to operate. Once they take your cash they'll delay you till the cows come home.
You'll save more by spending slightly more elsewhere.

Beds Online
Samantha C.Beds Online

Thank you for your feedback. Please note this site is not being monitored so for any enquiries please contact customerservice@bedsonline.com.au or 1300 112 337.

Get an answer from our members and Beds Online representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom and Mattresses

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