Cheap price, cheap product
Bought a basic bed frame, no draws underneath. Base slats were held in by plastic clips. 4 clips have broken. Husband and I cannot sit on same area of the bed without more breaking. We are small people. I'm 54kgs husband is 70kgs.
Don't waste your money or time with this company
Company is so out of touch with its customers. There is no such thing in this company's operating model where the customer who has concerns is even acknowledged.. You get spat out a whole lot of rubbish and jargon about legally they are not obliged to give you a refund..
THIS COMPANY IS NOW BANKRUPT
Group collapses into administration- THIS COMPANY IS NOW BANKRUPT
has collapsed into administration after struggling to compete in the face of “unsustainably high rents”.
The company has 38 stores across the country and four distribution centres, trading under the Focus on Furniture and BedsOnline brands.
Administrators :McGrathNicol partners Barry Kogan,
I have been seething on if I should review the beds I purchased two years ago or not and after much thought I've decided I paid a large sum I may as well warn others!
We purchased the Pluto loft style bed and a bunk bed which converts into two king single beds.
After ordering over the phone as moved interstate was told they would be there by the time we moved in, well that was far from true!
Make sure your home every day as they don't call or text, they just show up !
Now the Pluto loft style LOOKS great online, just remember you need to assemble it and it comes in enough boxes to build a new house!! Now if your after a bed that looks visually awesome, do it! If you want quality , avoid it!
Find out how Beds Online compares to other Furniture Shops
Know better, choose better.
Questions & Answers
Hi, My new mattress - the grandeur plush king is absolutely shocking and in the few nights used my lower back has become excruciatingly sore. It sags heavily in the middle. This mattress is unsuitable. Could you please advise What my options are if it doesn’t meet the price limit for the 101 night trial? I paid over $1000 for it , I am enormously disappointed.
It’s impossible to get any customer service so I apologise to have to write this here but this is the last resort.
Please contact me, [personal details removed] Thankyou
Can a mattress be returned for full refund, or would I get a credit note?
Thanks for your question. With our 101 Night Comfort Trial, you are able to swap your mattress for another if you not completely happy, however there is no refund option available. The only mattress that has a money back/full refund guarantee is the Avatar memory foam mattress. Hope this helps.
I am trying to get an update on the status of my order. I have emailed Customerservice@bedsonline.com.au as I have seen you comment for others to do so and it bounced back as undeliverable. Has the email changed?
Nope. this is just how this business decides to operate. Once they take your cash they'll delay you till the cows come home.
You'll save more by spending slightly more elsewhere.
Thank you for your feedback. Please note this site is not being monitored so for any enquiries please contact email@example.com or 1300 112 337.
Get an answer from our members and Beds Online representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.