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Beds Online

Beds Online

3.7 from 653 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Beds Online

Reviews

1.5
4 reviews
5
(0)
4
(0)
3
(1)
2
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1
(3)
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Little miss blonde
Little miss blondePerth, WA
  • 8 reviews
  • 2 likes

Cheap price, cheap product

published

Bought a basic bed frame, no draws underneath. Base slats were held in by plastic clips. 4 clips have broken. Husband and I cannot sit on same area of the bed without more breaking. We are small people. I'm 54kgs husband is 70kgs.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
johnny yuu
johnny yuuGreater Melbourne (Outer), VIC

Don't waste your money or time with this company

published

Company is so out of touch with its customers. There is no such thing in this company's operating model where the customer who has concerns is even acknowledged.. You get spat out a whole lot of rubbish and jargon about legally they are not obliged to give you a refund..

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)
john karras
john karrasGreater Melbourne (Outer), VIC

THIS COMPANY IS NOW BANKRUPT

published

BedsOnline
Group collapses into administration- THIS COMPANY IS NOW BANKRUPT
has collapsed into administration after struggling to compete in the face of “unsustainably high rents”.
The company has 38 stores across the country and four distribution centres, trading under the Focus on Furniture and BedsOnline brands.
Administrators :McGrathNicol partners Barry Kogan,

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Not happy
Not happySouth East Queensland, QLD

Run!!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Brigid
Brigidasked

Hi, My new mattress - the grandeur plush king is absolutely shocking and in the few nights used my lower back has become excruciatingly sore. It sags heavily in the middle. This mattress is unsuitable. Could you please advise What my options are if it doesn’t meet the price limit for the 101 night trial? I paid over $1000 for it , I am enormously disappointed.

It’s impossible to get any customer service so I apologise to have to write this here but this is the last resort.

Please contact me, [personal details removed] Thankyou

No answers
Dado
Dadoasked

Can a mattress be returned for full refund, or would I get a credit note?

1 answer
Beds Online
Samantha C.Beds Online

Thanks for your question. With our 101 Night Comfort Trial, you are able to swap your mattress for another if you not completely happy, however there is no refund option available. The only mattress that has a money back/full refund guarantee is the Avatar memory foam mattress. Hope this helps.

Duped
Dupedasked

Hi,
I am trying to get an update on the status of my order. I have emailed Customerservice@bedsonline.com.au as I have seen you comment for others to do so and it bounced back as undeliverable. Has the email changed?
Thanks

2 answers
Shuffle
Shuffle

Nope. this is just how this business decides to operate. Once they take your cash they'll delay you till the cows come home.
You'll save more by spending slightly more elsewhere.

Beds Online
Samantha C.Beds Online

Thank you for your feedback. Please note this site is not being monitored so for any enquiries please contact customerservice@bedsonline.com.au or 1300 112 337.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom and Mattresses
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