Don't waste your money or time with this company
Company is so out of touch with its customers. There is no such thing in this company's operating model where the customer who has concerns is even acknowledged.. You get spat out a whole lot of rubbish and jargon about legally they are not obliged to give you a refund..
Buyer Beware Of Bedsonline
Buyer beware – Stay away from this mattress and http://www.bedonline.com.au – I have an issue with major sagging issue with mattress, the manager said “I had moved out of area from Sydney to the Sunshine Coast, not our problem even though there is a 15 year warranty, consumer protection and they deliver to where I live. He was an absolute disgrace. Plus they went in to receivership today. So anyone that has purchased though them your warranties etc are finished. They way I have been treated no wonder this company went under poor management and ...the worst customer service I have ever experienced, . Hang your heads in shame!!!! Looks like a $2000 mattress, Made like a $2000 Mattress, Feels like a $2000 Mattress, Sleeps like a 20 year old Mattress.
Questions & Answers
Hi, My new mattress - the grandeur plush king is absolutely shocking and in the few nights used my lower back has become excruciatingly sore. It sags heavily in the middle. This mattress is unsuitable. Could you please advise What my options are if it doesn’t meet the price limit for the 101 night trial? I paid over $1000 for it , I am enormously disappointed.
It’s impossible to get any customer service so I apologise to have to write this here but this is the last resort.
Please contact me, [personal details removed] Thankyou
Can a mattress be returned for full refund, or would I get a credit note?
Thanks for your question. With our 101 Night Comfort Trial, you are able to swap your mattress for another if you not completely happy, however there is no refund option available. The only mattress that has a money back/full refund guarantee is the Avatar memory foam mattress. Hope this helps.
I am trying to get an update on the status of my order. I have emailed Customerservice@bedsonline.com.au as I have seen you comment for others to do so and it bounced back as undeliverable. Has the email changed?
Nope. this is just how this business decides to operate. Once they take your cash they'll delay you till the cows come home.
You'll save more by spending slightly more elsewhere.
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses|
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