Lied too and ripped off Warners Bay Beds R Us -0 stars
BUYER BEWEAR. I paid for a NEW bed at Beds R Us Warnersbay nsw and got a SECONDHAND bed with what looks like white cat hair all over it. When it arrived i asked the delivery driver if it was new because it looked soiled as i picked a couple specks off it he assured me it was new. The plastic packaging it came in also looked old torn, wrinkly which is unusual for a new bed I put a Protect A Bed cover straight on it as aggreed with owner for an over night trial as i suffer pressure points and he assured me this bed was designed for that purpose...and also cool sleeping technology. Well that was a bunch of lies, it made my shoulders and hips ake and it was the hottest bed i have ever slept in. I am allergic to cats hair and dust might my allergies played up overnight as i slept so I decided to have a closer look at the matress i stripped the bed and on close inspection i found hundreds of little white hairs all over it which look like CAT hairs To which i am highly elergic and some blond hairs as well possibly human. I took pitchers and I went back to the shop to show them, they became very hostile towards me would not look at the pitchers and where in complete denile, from behind the counter she shouted i was in her personal space and quoted Covid 19 and told me to leave there shop. I was on the other side of the counter holding out my phone to show the pitchers definitely not in her space, she just didn't want to know about it. I have now gone to Fair Traiding and will update on the outcome. I will also be getting the hair annalised and will be complaining to the health authority. I will also be going to A Current Affair to see if they can help.
Faulty product. Refused to supply a refund. Bad customer service.
The bed arrived with a missing bracket to attach the bedhead. The store was immediately contacted on the day of delivery but the manufacturer failed to contact me to fix it. After a month of no help I requested a refund for the bedhead that I could not use but I was refused. The issue is still unresolved. It’s such a shame because the bed is great. The customer service is terrible.
Faulty mattress not honouring warranty and bed took 2 months longer to arrive than quoted.
The costumer service was good gave me what I wanted however they quoted me 4 weeks too arrive bed took 3 months to arrive 8 months after purchase a hole appeared from a faulty spring in the mattress on the side which I’m told isn’t under warranty Which I thought was the point of a warranty I won’t be shopping there again.
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Worst customer service ever from Jenny. Highly recommend against buying a bed here.
We were sold a floor model bed by Jenny which turned out to be faulty. Jenny refused to refund the bed as apparently buying a floor model means she can sell you a faulty bed under false pretences and you just have to accept it as is. She did acknowledge that she knew that the bed was faulty, but thought that it would be okay as we are not that heavy, would have been nice if she'd mentioned that before we bought it.
Excellent Service and Follow up.
This local family business is a credit to its owners and staff. Who had issues with a mattress we purchased there 7 years ago and they supported and assured us through the warranty claim process . SleepMaker were also professional and very helpful in process and we are very happy with out replacement.
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses|
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