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Beds R Us Physical store

Beds R Us Physical store

3.9 from 31 reviews · View Statistics

Reviews

1.8

5 reviews
5
(1)
4
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3
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2
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Shellie
ShellieHunter Region, NSW
  • 3 reviews
  • 2 likes

Lied too and ripped off Warners Bay Beds R Us -0 stars

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBeds-R-Us Warners Bay nsw

Faulty product. Refused to supply a refund. Bad customer service.

published

The bed arrived with a missing bracket to attach the bedhead. The store was immediately contacted on the day of delivery but the manufacturer failed to contact me to fix it. After a month of no help I requested a refund for the bedhead that I could not use but I was refused. The issue is still unresolved. It’s such a shame because the bed is great. The customer service is terrible.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBankstown
2 comments
Beds R Us
Bru A.Beds R Us
Ella
Ella
Other Furniture Shops

 
 

0.0
(1,234)
Murtah
MurtahIllawarra, NSW

Faulty mattress not honouring warranty and bed took 2 months longer to arrive than quoted.

published

The costumer service was good gave me what I wanted however they quoted me 4 weeks too arrive bed took 3 months to arrive 8 months after purchase a hole appeared from a faulty spring in the mattress on the side which I’m told isn’t under warranty Which I thought was the point of a warranty I won’t be shopping there again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationDapto
3 comments
Beds R Us
Bru A.Beds R Us
Murtah
Murtah
Beds R Us
Bru A.Beds R Us

Sorry to hear that you were unable to find a reasonable price to clean the mattress prior to warranty inspection. Please get in contact with the store directly if you wish to discuss this further.

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Lauren L.
Lauren L.Greater Melbourne (Inner), VIC

Worst customer service ever from Jenny. Highly recommend against buying a bed here.

published

We were sold a floor model bed by Jenny which turned out to be faulty. Jenny refused to refund the bed as apparently buying a floor model means she can sell you a faulty bed under false pretences and you just have to accept it as is. She did acknowledge that she knew that the bed was faulty, but thought that it would be okay as we are not that heavy, would have been nice if she'd mentioned that before we bought it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationHoppers Crossing
1 comment
Beds R Us
Bru A.Beds R Us
Foxbat
FoxbatSouth East Queensland, QLD
  • 2 reviews

Excellent Service and Follow up.

published

This local family business is a credit to its owners and staff. Who had issues with a mattress we purchased there 7 years ago and they supported and assured us through the warranty claim process . SleepMaker were also professional and very helpful in process and we are very happy with out replacement.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Beds R Us
Bru A.Beds R Us

We are so glad to be of service and we are here to support our customers long-term. Thanks for taking the time to post your review.

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Details

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and Mattresses
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