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Beds R Us Physical store

Beds R Us Physical store

3.9 from 31 reviews · View Statistics

Reviews

3.0

8 reviews
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Absolutely shocking

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationCampbelltown

Faulty product. Refused to supply a refund. Bad customer service.

published

The bed arrived with a missing bracket to attach the bedhead. The store was immediately contacted on the day of delivery but the manufacturer failed to contact me to fix it. After a month of no help I requested a refund for the bedhead that I could not use but I was refused. The issue is still unresolved. It’s such a shame because the bed is great. The customer service is terrible.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBankstown
2 comments
Beds R Us
Bru A.Beds R Us
Ella
Ella
BaranClan

BaranClanHunter Region, NSW

  • 4 reviews

Professional customer service without any problems!

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBeds R Us Warners Bay NSW
1 comment
Beds R Us
Bru A.Beds R Us

Hi Baran Clan thanks for taking the time to let us know, and we look forward to serving you again. Beds R Us Warners Bay

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To Whom it may concern Fabulous service

published

To whom it may concern
Thanks so much to all the staff at Beds R Us at Bundall. A special thanks to the two guys who went above their duty to take my two lounges outside to enable the install of my new trundle bed bought from Beds R Us . This is the second time I have experienced exceptional value and service from this store .
Congratulations Lance

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBundall
1 comment
Beds R Us
Bru A.Beds R Us

Dear Lance, we are glad to have been of service and trust that you will get great value from the new trundle bed.

Rohan

RohanCentral Highlands and Goldfields, VIC

  • 2 reviews

Pushy and not helpful after sale

published

Looking for queen mattress, was pushed hard by sales staff to buy one of his choosing.promised it was a quality mattress and one of his better ones,it’s terrible ,then saw the store had a big sale 7days after ...I live literally 45seconds from the store he still was charging me $60 delivery had to organise my own delivery. Store was Ballarat

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBallarat
1 comment
Beds R Us
Bru A.Beds R Us
Lauren L.

Lauren L.Greater Melbourne (Inner), VIC

Worst customer service ever from Jenny. Highly recommend against buying a bed here.

published

We were sold a floor model bed by Jenny which turned out to be faulty. Jenny refused to refund the bed as apparently buying a floor model means she can sell you a faulty bed under false pretences and you just have to accept it as is. She did acknowledge that she knew that the bed was faulty, but thought that it would be okay as we are not that heavy, would have been nice if she'd mentioned that before we bought it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationHoppers Crossing
1 comment
Beds R Us
Bru A.Beds R Us
Foxbat

FoxbatSouth East Queensland, QLD

  • 2 reviews

Excellent Service and Follow up.

published

This local family business is a credit to its owners and staff. Who had issues with a mattress we purchased there 7 years ago and they supported and assured us through the warranty claim process . SleepMaker were also professional and very helpful in process and we are very happy with out replacement.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Beds R Us
Bru A.Beds R Us

We are so glad to be of service and we are here to support our customers long-term. Thanks for taking the time to post your review.

Lauren and jaxon

Lauren and jaxonSouth East Queensland, QLD

  • 2 reviews

Great great great

published

Great help great mattresses, can't wait to sleep on my new mattress also they threw in 2 new pillows and a mattress protector and free delivery what a big bonus

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationHomeworld helensvale
1 comment
Beds R Us
Bru A.Beds R Us

Dear Lauren, we are so happy that you are delighted with your new mattress. Enjoy! ~ The Beds R Us team

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Details

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and Mattresses
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