I bought a bed and mattress in store was absolutely great customer service, gave me a deal everything was beautiful!
I got a call saying my bed frames in so I can go pick it up and my mattress will be in next week.
I thought perfect, I’ll go and set it up.
I opened the box they gave me double of parts I didn’t need and I ordered a queen and they gave me a bottom for a king and no sides to the bed.
I was so furious and the lady was telling me from the store I clearly don’t know how to put it together we would never make that mistake blaming i...
Lied too and ripped off Warners Bay Beds R Us -0 stars
BUYER BEWEAR. I paid for a NEW bed at Beds R Us Warnersbay nsw and got a SECONDHAND bed with what looks like white cat hair all over it. When it arrived i asked the delivery driver if it was new because it looked soiled as i picked a couple specks off it he assured me it was new. The plastic packaging it came in also looked old torn, wrinkly which is unusual for a new bed I put a Protect A Bed cover straight on it as aggreed with owner for an over night trial as i suffer pressure points and he assured me this bed was designed for that purpose...and also cool sleeping technology. Well that was a bunch of lies, it made my shoulders and hips ake and it was the hottest bed i have ever slept in. I am allergic to cats hair and dust might my allergies played up overnight as i slept so I decided to have a closer look at the matress i stripped the bed and on close inspection i found hundreds of little white hairs all over it which look like CAT hairs To which i am highly elergic and some blond hairs as well possibly human. I took pitchers and I went back to the shop to show them, they became very hostile towards me would not look at the pitchers and where in complete denile, from behind the counter she shouted i was in her personal space and quoted Covid 19 and told me to leave there shop. I was on the other side of the counter holding out my phone to show the pitchers definitely not in her space, she just didn't want to know about it. I have now gone to Fair Traiding and will update on the outcome. I will also be getting the hair annalised and will be complaining to the health authority. I will also be going to A Current Affair to see if they can help.
Faulty product. Refused to supply a refund. Bad customer service.
The bed arrived with a missing bracket to attach the bedhead. The store was immediately contacted on the day of delivery but the manufacturer failed to contact me to fix it. After a month of no help I requested a refund for the bedhead that I could not use but I was refused. The issue is still unresolved. It’s such a shame because the bed is great. The customer service is terrible.
Find out how Beds R Us Physical store compares to other Furniture Shops
Know better, choose better.
Faulty mattress not honouring warranty and bed took 2 months longer to arrive than quoted.
The costumer service was good gave me what I wanted however they quoted me 4 weeks too arrive bed took 3 months to arrive 8 months after purchase a hole appeared from a faulty spring in the mattress on the side which I’m told isn’t under warranty Which I thought was the point of a warranty I won’t be shopping there again.
Worst customer service ever from Jenny. Highly recommend against buying a bed here.
We were sold a floor model bed by Jenny which turned out to be faulty. Jenny refused to refund the bed as apparently buying a floor model means she can sell you a faulty bed under false pretences and you just have to accept it as is. She did acknowledge that she knew that the bed was faulty, but thought that it would be okay as we are not that heavy, would have been nice if she'd mentioned that before we bought it.
- Physical store
Purchased an expensive mattress from Bairnsdale store and was told that the comfort level could be adjusted free of charge if required. Slept on mattress for three months. (Swiss tech Lucerne) Extremely soft, like falling into a hole and I now have back pain. Went in to organise the change and after a phone call he said it would cost me. His mistake. I have already paid $2000 for this mattress. Poor customer service. Didn't really seem to care.
- Physical store
Do NOT believe their advertisements.
Utterly gobsmacked at the very poor handling of a completely legitimate call for a refund, for which we are STILL waiting. We purchased a mattress from the Gympie store, and were delivered a highly unsatisfactory product. We called, thinking an incorrect mattress had been delivered, only to discover that it was the one meant to be delivered. We then sent a complaint via email that it was not satisfactory at all, and did not uphold to what was advertised. This was all within a 7 day period. We were then 'handed over' to the Manufacturer, Sleepyh...ead, and have since been treated with nil respect, bypassing of Australian Consumer Law's, and further thoughtlessness. After going to the Gympie store, and purchasing in Good Faith, we are now left with a very bitter taste. Why would they not be capable of fulfilling the refund in this short amount of time? Why would they hand us over to a very unfair 'process' or what the Sleepyhead manufacturer calls 'Procedure'? We are both utterly disgusted at how we have been handed around. All in an attempt to bypass a Fully Legitimate Refund. What is wrong with you people? Willing to take money from honest people whom put their faith in your product, yet not able to 'step up' and do the right thing when there has been an issue large enough to warrant a full refund? It's a disgrace. Do NOT believe what they say about their mattresses. They are not of high standard at all.
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.