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Beds R Us Physical store

Beds R Us Physical store

3.9 from 31 reviews · View Statistics

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Absolutely shocking

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Product Quality
Customer Service
Shellie
ShellieHunter Region, NSW
  • 3 reviews
  • 2 likes

Lied too and ripped off Warners Bay Beds R Us -0 stars

published
Product Quality
Incentivised ReviewNo
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0.0
(1,234)

Faulty product. Refused to supply a refund. Bad customer service.

published

The bed arrived with a missing bracket to attach the bedhead. The store was immediately contacted on the day of delivery but the manufacturer failed to contact me to fix it. After a month of no help I requested a refund for the bedhead that I could not use but I was refused. The issue is still unresolved. It’s such a shame because the bed is great. The customer service is terrible.

Incentivised ReviewNo
Return Claim MadeYes
2 comments
Beds R Us
Bru A.Beds R Us
Ella
Ella
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Murtah
MurtahIllawarra, NSW

Faulty mattress not honouring warranty and bed took 2 months longer to arrive than quoted.

published

The costumer service was good gave me what I wanted however they quoted me 4 weeks too arrive bed took 3 months to arrive 8 months after purchase a hole appeared from a faulty spring in the mattress on the side which I’m told isn’t under warranty Which I thought was the point of a warranty I won’t be shopping there again.

Product Quality
Customer Service
3 comments
Beds R Us
Bru A.Beds R Us
Murtah
Murtah
Beds R Us
Bru A.Beds R Us

Sorry to hear that you were unable to find a reasonable price to clean the mattress prior to warranty inspection. Please get in contact with the store directly if you wish to discuss this further.

Lauren L.
Lauren L.Greater Melbourne (Inner), VIC

Worst customer service ever from Jenny. Highly recommend against buying a bed here.

published

We were sold a floor model bed by Jenny which turned out to be faulty. Jenny refused to refund the bed as apparently buying a floor model means she can sell you a faulty bed under false pretences and you just have to accept it as is. She did acknowledge that she knew that the bed was faulty, but thought that it would be okay as we are not that heavy, would have been nice if she'd mentioned that before we bought it.

Product Quality
Customer Service
1 comment
Beds R Us
Bru A.Beds R Us
caralyn
caralynBairnsdale
  • 2 reviews
  • 1 like

Poor Service

published

Purchased an expensive mattress from Bairnsdale store and was told that the comfort level could be adjusted free of charge if required. Slept on mattress for three months. (Swiss tech Lucerne) Extremely soft, like falling into a hole and I now have back pain. Went in to organise the change and after a phone call he said it would cost me. His mistake. I have already paid $2000 for this mattress. Poor customer service. Didn't really seem to care.

2 comments
Beds R Us
Bru A.Beds R Us
caralyn
caralyn

Definitely no sleep specialist in Bairnsdale store. He made no effort to help and basically gave me the silent treatment when I went back in there.

TruthForAll
TruthForAllSouth East Queensland, QLD
  • 9 reviews
  • 4 likes

Do NOT believe their advertisements.

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and Mattresses
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