I bought a bed and mattress in store was absolutely great customer service, gave me a deal everything was beautiful!
I got a call saying my bed frames in so I can go pick it up and my mattress will be in next week.
I thought perfect, I’ll go and set it up.
I opened the box they gave me double of parts I didn’t need and I ordered a queen and they gave me a bottom for a king and no sides to the bed.
I was so furious and the lady was telling me from the store I clearly don’t know how to put it together we would never make that mistake blaming i...
Professional customer service without any problems!
Visiting the Warners Bay Store today, was both easily accessible to get to and to navigate the store in search of the perfect bedroom wardrobe. The range was huge and the Customer Service Staff were very helpful in assisting us to decide on the perfect wardrobe. The staff made us feel comfortable and not "pushed" into purchasing a product that we did not want. After selecting a wardrobe, not only did we get a happy and cheerful salesperson, he (Steve) also gave us an unexpected discount which made us all the more willing to return for our o...ther "wants" and future needs. We were also assisted by Gary, who was more than eager to help us load the wardrobe onto our trailer with no problems whatsoever. Overall, we were very happy with the experience and in particular, the availability and quality of the wardrobe, friendly attitude by Customer Service Officers and the right price at the time of purchase.
The reviewer stated that an incentive was offered for this review
To Whom it may concern Fabulous service
To whom it may concern
Thanks so much to all the staff at Beds R Us at Bundall. A special thanks to the two guys who went above their duty to take my two lounges outside to enable the install of my new trundle bed bought from Beds R Us . This is the second time I have experienced exceptional value and service from this store .
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Pushy and not helpful after sale
Looking for queen mattress, was pushed hard by sales staff to buy one of his choosing.promised it was a quality mattress and one of his better ones,it’s terrible ,then saw the store had a big sale 7days after ...I live literally 45seconds from the store he still was charging me $60 delivery had to organise my own delivery. Store was Ballarat
Great great great
Great help great mattresses, can't wait to sleep on my new mattress also they threw in 2 new pillows and a mattress protector and free delivery what a big bonus
Disappointing and uncooperative
Unfortunately we experienced a very disappointing situation with Beds R Us in Taren Point. After extensive conversations regarding our custom made order, it was incorrect when we opened it at home. The owner was unprofessional and unwilling to help us in anyway saying she cannot help us and we are stuck with what we received. I will never recommend this business to anyone.
Questions & Answers
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
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What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)
Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding
Also usually when someone pays 1000 dollars plus usually it's an alright mattress
I do not know; what I do know is that I paid far too much for the Mattress I bought and it was not at all suited to a hot climate; the fancy looking layer on top with the fancy name turns out to be nothing more than a piece of foam. The foam makes one cook at night time.
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