Amazing customer service
Amazing customer service provided at the Kilsyth store. I walked out 100% happy and would highly recommend shopping here if you ever need a bed or mattress
I bought a bed and mattress in store was absolutely great customer service, gave me a deal everything was beautiful!
I got a call saying my bed frames in so I can go pick it up and my mattress will be in next week.
I thought perfect, I’ll go and set it up.
I opened the box they gave me double of parts I didn’t need and I ordered a queen and they gave me a bottom for a king and no sides to the bed.
I was so furious and the lady was telling me from the store I clearly don’t know how to put it together we would never make that mistake blaming i...
- Physical store
This is perfect! Cannot wait for my delivery
Store was easy to find. Staff member (Joy) was very helpful and so friendly. I purchased 2 mattresses for my self and my son, we cannot wait for it to be delivered as they are extremely comfortable. Would recommend to all.
Beds R Us Bankstown - great service and phenomenal products.
Very good layout of the store. Great service and excellent products. Very comfortable product, I will and have recommended these products to nearly everyone.
My family and I came in store today and we were very happy with everything
Today my family and I came in store at wetherill park branch, this company is highly recommended great customer service with great spacial deals.
Exceptional customer service
We went to BedsRus in Lower Hutt and were served by Allan Griffin. Allan provided exceptional service from start to finish. He helped us to choose the best mattress for us, his product knowledge was outstanding, he was genuine, warm and professional. His service would be some of the best we have ever received. We love our new bed, thanks Allan! Darryl & Leanne
best nights sleep had in years
I look on line then went into Beds r Us at lake Haven. Great rang of beds
Service great, delivery prompt & professional. Staff wonderful
so far we are happy with the purchase
The service was very good. We were asked if we needed help and we said yes. Happy with the quality of the product and there was no assembly needed
- Physical store
Mattress is perfect and bed is what we wanted
Staff where great help. Great products. Delivered quickly and easy to esemble. Mattress is perfect, exactly what we wanted and the bed is so nice!
- Physical store
Great Nights Sleep
Our recent purchase from DTC store was effortless. Friendly staff, great customer service, excellent value and our mattress is comfy
Professional customer service without any problems!
Visiting the Warners Bay Store today, was both easily accessible to get to and to navigate the store in search of the perfect bedroom wardrobe. The range was huge and the Customer Service Staff were very helpful in assisting us to decide on the perfect wardrobe. The staff made us feel comfortable and not "pushed" into purchasing a product that we did not want. After selecting a wardrobe, not only did we get a happy and cheerful salesperson, he (Steve) also gave us an unexpected discount which made us all the more willing to return for our o...ther "wants" and future needs. We were also assisted by Gary, who was more than eager to help us load the wardrobe onto our trailer with no problems whatsoever. Overall, we were very happy with the experience and in particular, the availability and quality of the wardrobe, friendly attitude by Customer Service Officers and the right price at the time of purchase.
- Physical store
Great service and found the mattress we where looking for straight away. The staff were very informative and very descriptive about the product ( Swisstek). I would recommend them to everyone.
Amazing service and products
I went into their store to buy a new mattress and bed frame and was really impressed with their service and the gentleman who helped me was very polite and professional. their range is good and their store has a friendly and inviting atmosphere which I loved. will definitely be coming back here to buy my son his bed once he outgrows his crib.
Our experiences at the DTC store recently when purchasing a queen mattress have been great, excellent service and value for money.
To Whom it may concern Fabulous service
To whom it may concern
Thanks so much to all the staff at Beds R Us at Bundall. A special thanks to the two guys who went above their duty to take my two lounges outside to enable the install of my new trundle bed bought from Beds R Us . This is the second time I have experienced exceptional value and service from this store .
Questions & Answers
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
replied through Facebook
What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)
Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding
Also usually when someone pays 1000 dollars plus usually it's an alright mattress
I do not know; what I do know is that I paid far too much for the Mattress I bought and it was not at all suited to a hot climate; the fancy looking layer on top with the fancy name turns out to be nothing more than a piece of foam. The foam makes one cook at night time.
Get an answer from our members and Beds R Us representatives
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