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Beds R Us
3.3 from 119 reviews · View Statistics

Reviews

4.5

22 reviews
  • Product Quality
    2.0 (1)
  • Return Claim MadeYes · No (2)
  • Warranty Claim MadeYes (0) · No (2)
  • Product Appearance As advertised (0) · Not as advertised (2)
  • Customer Service
    2.0 (1)
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Rohan

RohanCentral Highlands and Goldfields, VIC

  • 2 reviews

Pushy and not helpful after sale

published

Looking for queen mattress, was pushed hard by sales staff to buy one of his choosing.promised it was a quality mattress and one of his better ones,it’s terrible ,then saw the store had a big sale 7days after ...I live literally 45seconds from the store he still was charging me $60 delivery had to organise my own delivery. Store was Ballarat

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBallarat
1 comment
Beds R Us
Bru A.Beds R Us
Lauren and jaxon

Lauren and jaxonSouth East Queensland, QLD

  • 2 reviews

Great great great

published

Great help great mattresses, can't wait to sleep on my new mattress also they threw in 2 new pillows and a mattress protector and free delivery what a big bonus

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationHomeworld helensvale
1 comment
Beds R Us
Bru A.Beds R Us

Dear Lauren, we are so happy that you are delighted with your new mattress. Enjoy! ~ The Beds R Us team

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Questions & Answers

Joanne

Joanneasked

Beds R Us

Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?

2 answers
Beds R Us
Bru A.Beds R Us

Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.

Joanne
Joanne

replied through Facebook

Pen

Penasked

Beds R Us

What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?

1 answer
Arnold Ronald
Arnold Ronald

Hi Pen,
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards

Sharolyn Chislett

Sharolyn Chislettasked

Beds R Us

What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)

4 answers
brian
brian

Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding

brian
brian

Also usually when someone pays 1000 dollars plus usually it's an alright mattress

jaber
jaber

Hi Sharolyn,
I do not know; what I do know is that I paid far too much for the Mattress I bought and it was not at all suited to a hot climate; the fancy looking layer on top with the fancy name turns out to be nothing more than a piece of foam. The foam makes one cook at night time.
Thank you

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Beds R Us

Details

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and Mattresses
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