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Beds R Us
3.3 from 119 reviews · View Statistics

Reviews

4.5

22 reviews
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Rachel
Rachel Greater Melbourne (Outer), VIC

Amazing customer service

published

Amazing customer service provided at the Kilsyth store. I walked out 100% happy and would highly recommend shopping here if you ever need a bed or mattress

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKilsyth, Vic
Jan
JanSouth East Queensland, QLD

This is perfect! Cannot wait for my delivery

published

Store was easy to find. Staff member (Joy) was very helpful and so friendly. I purchased 2 mattresses for my self and my son, we cannot wait for it to be delivered as they are extremely comfortable. Would recommend to all.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBeds R us in loganholme
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Liam M.
Liam M.Sydney, NSW

Beds R Us Bankstown - great service and phenomenal products.

published

Very good layout of the store. Great service and excellent products. Very comfortable product, I will and have recommended these products to nearly everyone.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBankstown NSW
1 comment
Beds R Us
Bru A.Beds R Us

Dear Liam, it was a pleasure to serve you. Thanks so much for taking the time to review and help other people in their search for a comfy bed. May it continue to give you good rest for a long time!

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Angela
Angela Sydney, NSW

My family and I came in store today and we were very happy with everything

published

Today my family and I came in store at wetherill park branch, this company is highly recommended great customer service with great spacial deals.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWetherill park 2164 NSW
1 comment
Beds R Us
Bru A.Beds R Us

Fantastic, Angela! Thanks for taking the time to review Beds R Us Wetherill Park!

Exceptional customer service

published

We went to BedsRus in Lower Hutt and were served by Allan Griffin. Allan provided exceptional service from start to finish. He helped us to choose the best mattress for us, his product knowledge was outstanding, he was genuine, warm and professional. His service would be some of the best we have ever received. We love our new bed, thanks Allan! Darryl & Leanne

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBeds R Us Lower Hutt

best nights sleep had in years

published

I look on line then went into Beds r Us at lake Haven. Great rang of beds
Service great, delivery prompt & professional. Staff wonderful

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBeds r us Lake Haven Central Coast NSW
1 comment
Beds R Us
Bru A.Beds R Us

Dear Shell, you are very welcome. It was a privilege to serve you, and please enjoy many peaceful sleeps. Beds R Us Lake Haven

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The reviewer stated that an incentive was offered for this review

Leo M.
Leo M.Sydney Surrounds, NSW

so far we are happy with the purchase

published

The service was very good. We were asked if we needed help and we said yes. Happy with the quality of the product and there was no assembly needed

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLake haven
1 comment
Beds R Us
Bru A.Beds R Us

Dear Leo, we are so happy to have been of service. Thank you for taking the time to leave a review for us! Beds R Us Lake Haven

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Mattress is perfect and bed is what we wanted

published

Staff where great help. Great products. Delivered quickly and easy to esemble. Mattress is perfect, exactly what we wanted and the bed is so nice!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCambridge Tasmania
1 comment
Beds R Us
Bru A.Beds R Us

Dear Shenaye, we are so glad to have been of assistance. Sleep well! Beds R Us Cambridge

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Michelle
MichelleCentral Highlands and Goldfields, VIC

Great Nights Sleep

published

Our recent purchase from DTC store was effortless. Friendly staff, great customer service, excellent value and our mattress is comfy

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBeds R US Ballarat
1 comment
Beds R Us
Bru A.Beds R Us

Dear Michelle, you are very welcome. We are so glad to have served you and look forward to seeing you in future.

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BaranClan
BaranClanHunter Region, NSW
  • 4 reviews

Professional customer service without any problems!

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBeds R Us Warners Bay NSW
1 comment
Beds R Us
Bru A.Beds R Us

Hi Baran Clan thanks for taking the time to let us know, and we look forward to serving you again. Beds R Us Warners Bay

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Mattress
MattressIllawarra, NSW

Great Service

published

Great service and found the mattress we where looking for straight away. The staff were very informative and very descriptive about the product ( Swisstek). I would recommend them to everyone.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationDapto NSW
1 comment
Beds R Us
Bru A.Beds R Us

Thank you for taking the time to review. We are so pleased to have assisted you at Beds R Us Dapto and Warrawong.

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Elliana R.
Elliana R.South East Queensland, QLD
  • 2 reviews

Amazing service and products

published

I went into their store to buy a new mattress and bed frame and was really impressed with their service and the gentleman who helped me was very polite and professional. their range is good and their store has a friendly and inviting atmosphere which I loved. will definitely be coming back here to buy my son his bed once he outgrows his crib.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Beds R Us
Bru A.Beds R Us

Dear Elliana, thanks for taking the time to leave a review. We look forward to assisting you in future.

Clacky
ClackyDelacombe
  • 2 reviews
  • 1 like

Great service

published

Our experiences at the DTC store recently when purchasing a queen mattress have been great, excellent service and value for money.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationDTC Ballarat
1 comment
Beds R Us
Bru A.Beds R Us

Dear Clacky, you are very welcome. We are glad to have served you. Thanks for taking the time to review. Beds R Us Ballarat

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The reviewer stated that an incentive was offered for this review

To Whom it may concern Fabulous service

published

To whom it may concern
Thanks so much to all the staff at Beds R Us at Bundall. A special thanks to the two guys who went above their duty to take my two lounges outside to enable the install of my new trundle bed bought from Beds R Us . This is the second time I have experienced exceptional value and service from this store .
Congratulations Lance

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBundall
1 comment
Beds R Us
Bru A.Beds R Us

Dear Lance, we are glad to have been of service and trust that you will get great value from the new trundle bed.

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Rohan
RohanCentral Highlands and Goldfields, VIC
  • 2 reviews

Pushy and not helpful after sale

published

Looking for queen mattress, was pushed hard by sales staff to buy one of his choosing.promised it was a quality mattress and one of his better ones,it’s terrible ,then saw the store had a big sale 7days after ...I live literally 45seconds from the store he still was charging me $60 delivery had to organise my own delivery. Store was Ballarat

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBallarat
1 comment
Beds R Us
Bru A.Beds R Us
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Questions & Answers

Joanne
Joanneasked
Beds R Us

Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?

2 answers
Beds R Us
Bru A.Beds R Us

Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.

Joanne
Joanne

replied through Facebook

Pen
Penasked
Beds R Us

What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?

1 answer
Arnold Ronald
Arnold Ronald

Hi Pen,
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards

Sharolyn Chislett
Sharolyn Chislettasked
Beds R Us

What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)

4 answers
brian
brian

Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding

brian
brian

Also usually when someone pays 1000 dollars plus usually it's an alright mattress

jaber
jaber

Hi Sharolyn,
I do not know; what I do know is that I paid far too much for the Mattress I bought and it was not at all suited to a hot climate; the fancy looking layer on top with the fancy name turns out to be nothing more than a piece of foam. The foam makes one cook at night time.
Thank you

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Beds R Us

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and Mattresses
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