- Beds R Us
Beds r Us Coffs Harbour
Purchased a Sleepyhead Swisstek Platinum 7 queen mattress & base for $3774. Mattress has 10 year warranty, After 5 years top layer of mattress developed a foul odour, so bad we had to remove the mattress from the house to stop the smell inundating the entire house. Phoned Beds R Us in Coffs Harbour and was told they cannot assist us, we would have to lodge a claim online to the manufacturer. I Lodged an online complaint and received a reply stating an odour is difficult to assess as the mattress is 5 years old. The mattress was used by us for 1...8 months only, then moved to the spare room, and has been used 4 nights since July 2013. Nobody from Sleepyhead or Beds R Us Coffs Harbour are willy to investigate the matter or offer any sought of help, which makes a mockery of their stated 10 year warranty. When I told the lady on the phone at Beds R Us Coffs Harbour that we were expecting visitors in a couple of weeks, and have no mattress in our spare room, she said "sorry, I can't help you".
- Beds R Us
Worst furniture store, always complications
My mother purchased a bedroom suite and recommended I do to from there
Her order arrived before mine and there was no instruction sheet to put it together and they gave us two right hand bedside tables.
The design of the bed requires the tables to click in and connect, couldn't do that because we had two facing the same direction.
I called the store and she said " it's not that hard to put a bed together, there's the head, two sides and the bottom" she spoke to me like I was stupid.
She also said that as for the bedside tables we could get...
Absolutely disgraceful service
I have to say the service I received at the Salamander store,Was absolutely disgusting.
After inquiring about a matress we were served by a Brown headed woman who insulted us, to the point of discrimination. She was absolutely vile. I have NEVER experienced such bad customer service. We took our $3000 to fab furniture.
Beware!!! Potiential buyers if Purchasing from Beds R Us
Copy of my email sent to Manager on 27/4/16 - Still waiting for reply..........
On the 29th June 2015 I placed an order with Beds R Us at your Rutherford store in NSW, the mattress that I lied upon, in your store at Rutherford was the one that I ordered, or I thought I had ordered, much to my disappointment and many many emails later, I'm emailing you asking for your help.
The mattress that was delivered to me was nothing like the mattress which I tried out in your store at Rutherford, I cannot sleep on this mattress as I feel like I'm lyi...ng in well. It's like an old kaypock Mattress dating back to 1940... This is not the same mattress, and it's no point in giving the speel that it is "contouring to my body", I've had this many a time said to me in the emails from Beds R Us, and I'm well and truly over it. At no time whilst I looking at purchasing this mattress, or purchasing the mattress was it disclosed to me that the mattress would become softer as it "contoured to my body. I would have certainly looked at purchasing a different mattress which was suitable to my needs. I know that you have offered me a factory inspection and if nothing is wrong with the mattress I'm up for $150 freight plus GST, I feel that I have paid well and truly for a product which is totally unsatisfactory and useless, is not fit for purpose which it is designed. I feel that $1499 on sale is an absolute rip off and I'm not prepared to pay any more. This mattress sits in my spare room and I wouldn't even ask my guests to sleep upon this mattress, they too would finish with problems like I have from trying to sleep upon it. I'm asking for compensation from Beds R Us for this product and look forward to your reply within 2 working days.
Hamilton Victoria store
Today I went to the Hamilton store to purchase four beds, four console tables, eight bedside tables and eight bedside lamps for my new home. After enquiring about some designer lamps and being snapped at and belittled I left the store never to return. Shame Hamilton. That's $40, 000.00 I''ll be spending at your opposition in French street.
Beware of purchasing a mattress from Beds R Us BROWNS PLAINS. It will be a costly unpleasant experience leaving you wishing you had read other peoples comments before dealing with them. Any form of warranty is not worth the paper it is written on. Aggression and incredibly poor customer service is what you will receive when a problem surfaces. What they do not realise is by trying to save a few hundred dollars by not honouring their warranty means they actually loose many more THOUSANDS of dollars through bad advertising and no repeat business.
BEWARE OF Beds R Us BROWNS PLAINS
Terriable customer service Beds r Us Thorndon Wellinhton
10 months ago I decided to buy my first ever brand new mattress after a sales pitch about this mattress being the shops best saler, it being the first time its ever been on sale and being told it was compatible with my Rimu futon base. I purchased a swissteck mattress. I ended up with the mattress on the floor as its not compatible with a futon. The mattress is so hot its like sleeping with an electric blanket on full. 3 months after I purchased the mattress I went into another beds r us store and told them about the heat and my base she told m...e the other shop had sold me the wrong mattress but as it was 3 months ago she couldn't help me. She did suggest buying cooling pillows and a gel infused topper which I did but not from Beds r Us. I have sold my futon brought a new base the mattress is still hot even with the topper. Long and short this mattress is the worst thing I have ever brought I don't look forward to going to bed at night as its not a restful experience.
We brought a very expensive mattress from Taren point, we got told it was the best mattress around and various other things, called them after a week of back pain stating it's not any of the things that they told us when we brought it, after 5 calls advised they would exchange then got nasty when we tried to arrange and withdrew the offer.
Wetherill park store
Terrible service would not deal with them again I bought a bed which they they will hold for me until I was ready to move in my house I should have got that in writing. There sales tactics were for me to buy the bed asap because the sale was going to finish and still going on so I would have waited to purchase the bed later. I paid for delivery already and then the delivery man asked $45 or he was not going to give the bed and take it back and we would have to pay again.
Also there customer service is really bad the guy selling me bed had no...idea what he was doing and had to call his head office every time they called me. Now I have read the other review I'm wondering if this a good bed at all they way he was pushing it on me didn't seem right now I think about it!!!! Worst
- Beds R Us
Awful service, misleading sales tactics
This is regarding the Wetherill Park Store
Before the purchase we informed them of the very specific measurements we had for a bed frame we intended on buying. We had told them that the bed frame cannot be bigger than the measurements we had stated and they assured us that the bed would fit. Upon receiving the order, the bed frame did not fit and we had measured the bed frame and it was 40cm larger than the specification they stated and 3cm wider. We were very unhappy as we acted in reliance on their assurance. They refused to give us a refu...nd despite Fair Trading's "Not fit for purpose" rule. They offered an exchange (despite the fact that it is a major failure, therefore the consumer should choose the remedy). However, they only showed us incredibly distasteful bed frames that they obviously could not sell. We called them up and they refused to refund us, stating that they had used the word "rough" despite the reassurance. We are now considering contacting Fair Trading. Do not shop here, very distrustful and only want to make a quick sale. We would not have bought this if it did not fit our specifications. Very unhappy! Do not trust!
Very bad service & product
We bought a king size bed frame and mattress over $3000 in 2012. When purchasing I instructed the sale person that we live in a unit on 2nd floor and that we need them to carry it up. On the delivery day the delivery guys refused to carry it up and want to leave it at front of unit, I told them we have arrange instructions already but not our faults they weren't advised and I'm 6 months pregnant how am I suppose to carry the boxes up. They were being very rude and uncooperative until we have to ring the store and get them to check again. After ...using the mattress less then 6 months we notice our bed is not even, the part we have slept on starting to sink low. I've bought cheaper mattress before and never had this problem! I will not recommends anyone to buy at this store and definitely not going back.
Having same problem with our duramax mattress collapsing on the right side
We purchased our duramax mattress medium last year in October and we yet to call Beds R Us Underwood. Should I even tried????
After reading the last two reviews will I get the same response.....hmmm
Sleepyhead Mattress from Bed R Us
I purchased a Queen Sleepyhead mattress & bedroom suite from Bed R Us. The Sleepyhead mattress aloough expensive was dreadfully lumpy & memory foam sagged. Could see hills & valleys all over mattress. I contacted Bed R Us Lake Haven, sent photos then had conversation with Store Manager. Who stated "you dont know what you are talking about" & preceeded to inform me that it was the "best mattress on the market".Pity Bed R Us don't train their personnel better!! Sleepyhead Mattresses are to be avoided as is Bed R Us, I eventually confined this Sleephead Mattress to the tip where it belongs.
Swisstek mattress is only good enough for the bin. False 50% discount offer
We purchased a Swisstek mattress on 16/4/2012 from Beds R Us Warners Bay based on the sales person stating that she also had a Swisstek mattress. She described it as being "firm but squishy". We explained that our jobs were physically demanding and that comfort and support were important. The mattress was supposedly on a 50% off sale so the actual cost was discounted to $2,148. The mattress arrived and after the first night of attempting to sleep on what I would describe as like "sleeping on concrete". It also was collapsing on one side. My par...tner went back to the store the next day to complain about the mattress. He was told by the owner that a mattress protector or fitted sheets could not be used on this brand of mattress. He was also told that we needed to jump up and down on it to soften it and that it needed 6 months to wear in. Had this information been explained prior to the purchase we would never had proceeded. It has been 3 years since the purchase and the mattress is now collapsed on the right hand side and is no longer suitable for use. We don't use our bedroom anymore, we sleep in our comfortable bed in the guest room. I have tried to negotiate with the manufacturer ( includes Sleepmaker, Sleepyhead, Duniopillo, Wonderest, Serta, Designmobel, Simmons) but the warranty is a joke. In the fine print of the manufacturers warranty it states that "Sleepmaker manufactures an extensive range of ensembles, therefore comfort related complaints do not constitute a manufacturing fault." They were not interested in knowing that the mattress had collapsed. The manager of Bed R Us hung up on us and refused to come and inspect the mattress. He also chooses to ignore his obligations to the consumer under the ACCC Act. I also contacted head office Beds R Us thinking is was a franchise only to find out it is only under licence and that they have no control over the terms each individual store offers its customers. In 2012 new consumer rights in regard to faulty goods came into effect which means the manufacture and the retailer can no longer hide behind unreasonable warranties. We are now going to lodge an official complaint with the ACCC and Fair Trading. I hope this review will alert potential customers not to purchase a mattress from Beds R Us and in particular the brands I have mentioned in this review.
This mob spent the entire HIA home show in sydney hounding just about anyone who would listen to take there coupons for store discounts and then proceeded to data mining people's personal information with a speil about out free pillows. Realistically the pillows were never going to be sent out because it would cost a fortune but such poor sales tactics is pathetic.
Very poor quality - v poor service
Winnellie store Darwin NT
I badly needed a good mattress because I have a severe back injury. They saw me coming and took full advantage of me.
They told me that this particular mattress had some fancy top layer to give it more support. Turns out it was just a piece of foam which is highly insulating and makes you cook at night.
The mattress is very lightweight and very poor quality. I paid nearly $500 for a cheap, badly insulated, unsupporting mattress that is too short for the bed. They did not tell me that their mattresses were only 6 foot long instead of the standard 6 ft 6 inch.
Very very very unhappy.
Beds R Us in Mittagong nsw using deceit to sell alluminium bed frame
Bought a KOBI Queen bed from Beds R Us in MIttagong NSW. They also own Homemakers next door to it. The owner did mention it was steel frame, when in reality it was flimsy thin aluminum frame. Even the wooden legs were all put together, each using 5 smaller pieces of timber glued together, to make it look like 1 long piece of timber, for the legs. I was shocked when I opened the bed kit up at home. I even thought everything would be ok, if I just put it all together and give it a try. Well I was wrong. Even with its 4 extra support legs under th...e bed frame, it still flexed and bent like plastic. Even each timber slat were not real timber cut pieces, they were actually 5 thin wafer pieces glued together to look like one piece of timber. I would hate to see 2 people try to lay on it. Going to return it tomorrow.
"Deception" Bay Beds r Us
Had purchased a king single slat bed from this branch in Mar 2014. By June, 8 of the slats had broken in the middle. The branch blamed the frame assembly on broken slats !!! Looking at the slats they were made from finger jointed timber and had all broken at the joins !!! So begins their first "deception". Then they decided I could purchase replacement slats from them !!! Deception #2 !!! The slats were made from sub standard materials. Once I made a noise about getting the guarantee, and talking to fair trading , they offered new slats !!!! Th...is was out of ' good will" yep, deception #3. I don't want your rubbish slats.. I purchased solid timber slats and repaired the base my self . No more "Deception " Bay Beds r Us for me !!! What a terrible company to get customer service from . Consider other Furniture suppliers before these Deceivers !!!
Bad Bad service
I dealt with Rutherford Beds R us I can simply say it was Worst experience in my whole life they are dishonest ,Raciest, Rude once you signed with them ,absolutely rubbish we bought a bed room before the end of financial as we were trying to get a good deal they didn't say anything about waiting time until we paid the deposit then they told us 12 weeks waiting as worst case scenario but normally they will deliver within few weeks I range after 6 weeks of waiting she almost told me off on the phone and hanged up .I range back after another 4 ...weeks she said she got no idea when it will be there I asked her to give me an estimated date she said I can't and we told you that the waiting is between 12-14 weeks I told her that's my first time to hear about that 14 weeks thing she claimed that it was miscommunication which was insulting for me she range her boss and offered me a store stock after another 3 weeks then my wife pointed out that we paid for brand new stock and floor stock is normally cheaper as it has been on display then the lady started to get insulting and abusive finally we got our money back after wasting 11 weeks waiting for them nothing
Bad help once you pay.
Bed was good for the fist 12 months. When the bed sank in the middle with dead springs o place were I brought it. They asked if I had a digital camera, gave me a few sheets of paper forms, then to send about 6 photos of different spots of bed, photocopy the form then send them to someplace by e.mail. Wait about 3 months fore response go back to were I brought it, they just give me a phone number said call them they help with the 10 year warranty.. Was it just the shop, the town, or other places as well?
Questions & Answers
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Beds R Us
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
replied through Facebook
What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)
Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding
Also usually when someone pays 1000 dollars plus usually it's an alright mattress
I do not know; what I do know is that I paid far too much for the Mattress I bought and it was not at all suited to a hot climate; the fancy looking layer on top with the fancy name turns out to be nothing more than a piece of foam. The foam makes one cook at night time.
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses|
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