Purchased in store at Beds R Us in Bundall. We got a King size Sleepyhead Swisstek Geneva Kings for $2,860 (it was on sale apparently) on 28/01/2017 at Beds R Us at Bundall. We have Mount Everest in the middle of us and I nearly roll out. This apparently is not a fault and the bed has been rotated, maybe not as much as suppose to be but we weren’t informed how many times it should have been rotated either. Would not recommend this mattress.
Terrible service and continually lied to
Customer feedback and reviews mean alot. Here's mine..
So I purchased a bed package locally for my 2year old son. It was floor stock and a bit overpriced and has some signs of wear but I wanted to support my local business. Previously I found one identical elsewhere brand new and cheaper but that didn't bother me at the time.
Upon receiving my package it was missing parts.
I notified the store and they inform me they'll sort it out.
Promised calls weren't returned
(They tell me that their phone has been known to call wrong telephone num...
Wetherill Park Beda R Us
Fantastic. Sayed and liljana have made us feel like home, very comfortable to talk to, both fantastic sense of humour, excellent sales staff to deal with. Have already come back and purchased twice in one week. Will come back again next month too. Thank you guys!
Can't sleep on it.
Purchased Swissteck Zurich because we asked for a firm mattress. First one delivered sank terribly, returned by agent & were told it was faulty. The second mattress was delivered, a mistake was made & we got someone else's second hand bed, the delivery guys wore this blame. Eventually our second new mattress arrived. After a few days we could see it too was sagging so the local agent was contacted again, photos & measurements we taken only to be told this sag is acceptable. . It's like sleeping in a hole, not good.
It looks like now we will have to purchase another mattress at our cost & throw this mattress away so we can get a comfortable nights sleep. This is not what was promised now twice.
Optimal client service!
Great service and supportive! Maria understood exactly what dad needed and gave us a great explanation on the best product!
Thank you Maria, Sayed and the delivery team for your wonderful service. The beds are the best and deliver on wonderful rest.
Sayed knows his product and provides a truly old fashioned customer experience.
Post service required me to follow up several times.
Bundall store excellent service
Went through Harvey Norman, Amart and Snooze, with constant hounding to buy this or that and the old favourite “sale price ends tomorrow”.
At Beds r Us, Peter was very informative and not pushy, so they got our business. Mattress is excellent and came with free delivery.
- Beds R Us
- Verified customer
Outstanding Service at Warwick Farm
I was very impressed with the service at Beds R Us at Warwick Farm. Irfan is a pleasure to deal with. He is very polite, professional and helpful. I selected a 4 piece bedroom suite and mattress for myself before noticing a bed that was perfect for Mum. I returned to the store with Mum to purchase the extra bed and was again served by Irfan. He helped us select a mattress to meet Mum's specific needs. Our furniture was received within the promised timeframe and assembled by the delivery men. Irfan contacted me following the delivery to make sure everything was ok - YES, great service even after you've handed your money over. I highly recommend this store for their good quality and range and exceptional service.
Great Customer Service
In this day and age great customer service is extremely uncommon - we were surprised to find that the best service we received when buying our master bedroom bedhead and beds for our newly renovated home was Beds R Us at Wetherill Park. We had been researching all the big brands in the eastern suburbs, north and south reviewing quality beds and bedheads and found Sayed was so helpful. His knowledge, price and follow up was fantastic. We will certainly be going back to finish off the other bedrooms.
Awesome Customer Service From Sayed Beds R US - WETHERILL PARK STORE
we recently visited the Wetheril Park store looking for a new mattress. We were attended to by Sayed. He was amazing and frindley help full taught us more about mattresses than you can imagine. He was very informative and not pushy at all. If you are in the market for a new mattress, go and see The amazing sale person at Beds R US Wetherill park . Sayed he will be more than happy to help you.Prices were also very competitive.
Our mattress is amazingly comfortable. Thankyou for helping us get a better nights sleep.
Awesome Customer Service - WETHERILL PARK STORE
We recently visited the Wetheril Park store looking for a new mattress. We were attended to by Sayed. He was amazing taught us more about mattresses than you can imagine. He was very informative and not pushy at all. If you are in the market for a new mattress, go and see Sayed he will be more than happy to help you.Prices were also very competitive.
Our mattress is amazingly comfortable. Thankyou for helping us get a better nights sleep.
Beds R Us Warwick Farm - SUPERB SERVICE
Go to this store and you will not be disappointed.
I highly recommend this store for a wonderful service and good quality products. Melody and Irfan did their best not only to have the products delivered before my limited time requirement but also during the purchasing process and pricing. The excellent service continued on with their delivery and installer contractor. In addition, I was treated with a great deal of sensitivity at a difficult time when I made the purchase of a bedroom suite and a double sided mattress. A very satisfying experience.
Will Never Buy From Beds R Us Ever Again
Purchased a Sleepyhead latex mattress from this store and was advised by salesperson that if we were not happy we could exchange. After a week of sleepless nights due to excessive heat (in winter), went back to store. Sales staff denied telling us we could exchange and that's when it started. Ended up having to take store to Administrative Tribunal where Beds R Not Us were advised to replace their mattress. Which they finally did.
North lakes store is customer focussed and stands by its prices
Went to Morayfield store first and very disappointed with the staff gave a price then back flipped Then we went to North Lakes Store and the sales lady could not have been more helpful. Great experience
Campbelltown store had the worst customer service! the lady pushed us to purchase and once we did she refused to help with anything else we needed! Over paid for my mattress and still refused to refund my money ! Absolutely worst customer service I've had. No wonder why they are closing down!!
STRESSFREE .SHOPPING EXPERIENCE
Generally I hate shopping for big items.I dont like pressure from sales people.
Recently I was in a position where I had no choice but to make a few purchases.
My week was set for just that. I needed mattresses & desperately needed to retire my old wooden slate queen, so a beautiful Queen ensemble was on the list.
After visiting nearly all bed shops in the western suburds I was done with beds & the sales pitches & been told what would be best for me.
Aleady decided that the next store would definitely be the last. I pulled into Hoppers...Crossing BedsRus, Jenny & Tania were both fantastic. Absolutely no pressure or unwelcomed sales pitches, just honest friendly advice & assistance. Not once did I feel the "buy buy" sales pitch My purchases included Black diamond mattress ensemble with a beautiful headboard and two extra long single mattresses. JENNY delivered on schedule I would definitely recommend these ladies at BedsRus HXing. Its a shame i had wasted so much time looking for the best when it was rite under my nose
Fantastic service, fantastic product!
I purchased a bed and 2 mattresses from the Wetherill Park Shop, has great service when went Into store to look around, helped me so much and organised delivery for when products were in stock. Both delivery men were lovely and helped out so much, placed mattress on bed for me and even showed me how to set up the new bed, great service 10/10. Thank you so much everyone who helped.
Beds r us mittagong
Seems like all these reviews on beds r us and sleepheadcare 5 star - that is until they sell you the wrong bed and refuse to help you or replace the mattress. There is a 30 day change your mind policy and they don't stick by it. I spent $5000 in this store and they refuse to help after 7 days the mattress was way to hard and pocketcsprings configuration make you feel like you're sliding backwards. Latex way too hot and sticky - in winter! Never shop in this store. willing to help until there's a problem!!!!!
- Beds R Us
- Verified customer
Campbelltown NSW, misleading advice & bad after sales service
I needed a new mattress and base, I went shopping at the local Beds R Us Campbelltown NSW store, I sort their professional advice and recommendation - getting the right bed was very important to me due to lower back and neck pain.
Long story short, the sales lady recommended a queen size memory foam bed and told me “you will be very happy with this mattress”, I tried it out with the pillow provided on the bed, it seemed supportive at the time I was told it is a “MEDIUM” feel mattress, no other words like SOFT or PLUSH were mentioned. After ...two nights trying to sleep on it and causing me worse back pain, and feeling like I was sleeping in a hammock, it sank far too much and body heat made it worse. I went back to the store, the sales lady contacted the manager at another store and as I was standing right next to the sales lady, by her reaction, he came across like he could not care less if you have a problem with your mattress. After I requested to speak to him; he told me I needed to pay $200.00 to clean the mattress plus a $330.00 administration and he had to think about the pickup/del fee total could be $140.00 total could be high as $670.00. I initially spent over $3000.00 in this store. I rang the manufacturer to see what could be done after not much help from the store, they asked for the barcode and I was told by the customer service officer that the mattress was definitely not a “MEDIUM FEEL” mattress, it in fact was a medium/soft feel and is an inappropriate bed for back problems.
Questions & Answers
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Beds R Us
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)
Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses|
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