- Physical store
- Verified customer
Do NOT believe their advertisements.
Utterly gobsmacked at the very poor handling of a completely legitimate call for a refund, for which we are STILL waiting. We purchased a mattress from the Gympie store, and were delivered a highly unsatisfactory product. We called, thinking an incorrect mattress had been delivered, only to discover that it was the one meant to be delivered. We then sent a complaint via email that it was not satisfactory at all, and did not uphold to what was advertised. This was all within a 7 day period. We were then 'handed over' to the Manufacturer, Sleepyh...ead, and have since been treated with nil respect, bypassing of Australian Consumer Law's, and further thoughtlessness. After going to the Gympie store, and purchasing in Good Faith, we are now left with a very bitter taste. Why would they not be capable of fulfilling the refund in this short amount of time? Why would they hand us over to a very unfair 'process' or what the Sleepyhead manufacturer calls 'Procedure'? We are both utterly disgusted at how we have been handed around. All in an attempt to bypass a Fully Legitimate Refund. What is wrong with you people? Willing to take money from honest people whom put their faith in your product, yet not able to 'step up' and do the right thing when there has been an issue large enough to warrant a full refund? It's a disgrace. Do NOT believe what they say about their mattresses. They are not of high standard at all.
If you shop with these sharks, expect to get bitten.
Crazy inflated prices, so always having "half off" sales that reduce it to a price that is still more than other stores.
Only give you 7 days to try the bed - other stores give you 120 days to try with a full refund (Koala Mattress).
Their Sleepyhead warranty for sag is lying and cheating: only warranted if more than 3.5cm of sag with noone lying on it (so way more if lying on it) AND if any stains or marks on it, they will not honour the warranty "for health and safety reasons" - what a pathetic cop out - have they never heard of gloves and ...
The matress that was delivered WAS NOT THE ONE I PAID FOR!!!
Selected a mattress in store, paid for it as well as a $55.00 delivery fee. No wonder the boys were reluctant to take it out of it's dusty cover- it's a completely different mattress! Grey cover, hard as a rock, no springy sides and NO PILLOW TOP!
Great service = Comfortable Bed
We purchased a bed at Taren Pt in 2014 on the recommendation of our daughter who briefly worked for Beds R Us ( another store) John recommended our King bed which is the most comfortable bed ever. We recently recommended Beds R Us to our other daughter and her partner and they could not fault the service from Sandy and John during the purchase of their bed.
Great service and advice
Bought king single mattress and bed frame at Wetherill Park store back in January. Staff is very friendly and welcoming, helped a lot with choosing the right bed and comparing the prices. Offered us plenty of discounts as it was the new year. Bed arrived on the arranged time for delivery.
Excellent product and advice
We bought 2 double essemble beds from beds r us.Staff were extremely helpful. Their knowledge of there products impressed us.
They advised us of products that were 100%australian made as some mattresses contain imported springs.This was a request of ours.
We purchased durable affordable sleepy head support 4 u eterna essembles.With excellent comfort and breathability. They also have a 10 year guarantee.
Staff offered a discount and stored our beds for 2 weeks until we were able to collect .
We highly recommend them.
Great Mattress and Base, Excellent Customer Service.
Bought a mattress and ensemble base and headboard from the Lawnton store. It was a great price, was given excellent advice and customer service in store. Paid approx $1400 for all and very happy with my purchase, very comfortable. Was delivered the day after purchase and assembled for me, excellent communication regarding delivery and they took away my old mattress and base free of charge. Very happy with the whole experience.
Good services, very friendly and try to get out of there way to make customers happy and satisfied. Will shop again.
Went in for a look bought the mattress
Arrived at store half hour before closing, staff member was patient, knowledgeable and happy for me to keep trying any mattress till satisfied. Willing to negotiate and do a great deal. Nothing was too much trouble. Hope the mattress will give me the satisfaction. Very happy with McGregor store.
- Beds R Us
- Verified customer
Beds r Us Coffs Harbour
Purchased a Sleepyhead Swisstek Platinum 7 queen mattress & base for $3774. Mattress has 10 year warranty, After 5 years top layer of mattress developed a foul odour, so bad we had to remove the mattress from the house to stop the smell inundating the entire house. Phoned Beds R Us in Coffs Harbour and was told they cannot assist us, we would have to lodge a claim online to the manufacturer. I Lodged an online complaint and received a reply stating an odour is difficult to assess as the mattress is 5 years old. The mattress was used by us for 1...8 months only, then moved to the spare room, and has been used 4 nights since July 2013. Nobody from Sleepyhead or Beds R Us Coffs Harbour are willy to investigate the matter or offer any sought of help, which makes a mockery of their stated 10 year warranty. When I told the lady on the phone at Beds R Us Coffs Harbour that we were expecting visitors in a couple of weeks, and have no mattress in our spare room, she said "sorry, I can't help you".
BEDS R US WARWICK FARM
Great service, very friendly and approachable staff who look after their customer's needs. Very happy with the services provided by very friendly staff.
Beds R Us Campbelltown
I went in store, 10 minutes prior to closing. The salesperson showed me a couple matress. It was a quick and easy dicision. Recommend visiting the store
Beds R Us Warwick Farm- Wonderful Experience
All we wanted was comfortable mattress at affordable price and Syed at Beds R Us Warwick Farm described products thoroughly. He was so professional and knowledgeable that we did not have any trouble to buy what we were after. Big thumps to him and his team for such an excellent customer service.
Beds R Us Warwick Farm - really helpful staff
Just to say: "That's a service.." to Syed and Melody. So professional, no hassling, very knowledgeable about there beds..I wish there's more salespeople like them.
- Beds R Us
- Verified customer
Worst furniture store, always complications
My mother purchased a bedroom suite and recommended I do to from there
Her order arrived before mine and there was no instruction sheet to put it together and they gave us two right hand bedside tables.
The design of the bed requires the tables to click in and connect, couldn't do that because we had two facing the same direction.
I called the store and she said " it's not that hard to put a bed together, there's the head, two sides and the bottom" she spoke to me like I was stupid.
She also said that as for the bedside tables we could get...
BEDS R US RUTHERFORD
The service provided by the Girls at Rutherford Beds R Us was more then the five stars allowed. Their product knowledge was well above their competitors. Have recommended purchasing here to all my family and friends. Reading the complaint about this store on this site shouldn't be on here due to warranty is with the manufacturer not Beds R Us. We had a slight issue with our mattress, the girls at Beds R Us and Sleephead were more then helpful. Sleephead had this issue sorted quickly. This gave us peace of mind. Will be purchasing here again.
John & Sandy at TAREN POINT BEDS R US. Brilliant experience
Beds R Us at Taren Point/ Caringbah John your AAA+++
John & Sandy. One big thanks
This business is run in a most professional way many of us seldom see these days in retail. Barbara and I were pulling our hair out dealing with the local business's and disappointed with the experience generally.
Forty Winks, OMF, Harvey Normans and Domayne. We did it all. Their prices were just crazy, and would not negotiate the prices of any thing. We listened out of politeness to it all, and left.
FYI avoid the franchises. Their commission driven, and ...
- Beds R Us
- Verified customer
Great Service, Great Mattress
A few weeks ago I bought a mattress from the Beds R Us store at MacGregor. The staff were really helpful, informative, and crucially - patient. I would highly recommend the store and the mattress.
BEDS R US TAREN POINT SANDY AND JOHN -Tennelle sounds like a brat
I was in the shop when you came into complain. Rude, threatening and aggressive.
Grow up. Read a book, you ignorant sod. Both John and Sandy fell over to assit you as your husband tried to crawl away somewhere. Grow up!
I followed your comments on "Sutherland Everwhere" site. If it was my business I would chase you on the grounds of defamation. Clearly any further interaction with you would be beneath both John and Sandy
Peter Pallister, Loftus
Simply the best
Very impressed with the quality of the mattress as well as the service - everything went very smoothly from ordering to receiving. Would highly recommend this company for the quality of their...
Questions & Answers
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Beds R Us
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)
Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses|
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