Beds r us mittagong
Seems like all these reviews on beds r us and sleepheadcare 5 star - that is until they sell you the wrong bed and refuse to help you or replace the mattress. There is a 30 day change your mind policy and they don't stick by it. I spent $5000 in this store and they refuse to help after 7 days the mattress was way to hard and pocketcsprings configuration make you feel like you're sliding backwards. Latex way too hot and sticky - in winter! Never shop in this store. willing to help until there's a problem!!!!!
- Beds R Us
Campbelltown NSW, misleading advice & bad after sales service
I needed a new mattress and base, I went shopping at the local Beds R Us Campbelltown NSW store, I sort their professional advice and recommendation - getting the right bed was very important to me due to lower back and neck pain.
Long story short, the sales lady recommended a queen size memory foam bed and told me “you will be very happy with this mattress”, I tried it out with the pillow provided on the bed, it seemed supportive at the time I was told it is a “MEDIUM” feel mattress, no other words like SOFT or PLUSH were mentioned. After ...two nights trying to sleep on it and causing me worse back pain, and feeling like I was sleeping in a hammock, it sank far too much and body heat made it worse. I went back to the store, the sales lady contacted the manager at another store and as I was standing right next to the sales lady, by her reaction, he came across like he could not care less if you have a problem with your mattress. After I requested to speak to him; he told me I needed to pay $200.00 to clean the mattress plus a $330.00 administration and he had to think about the pickup/del fee total could be $140.00 total could be high as $670.00. I initially spent over $3000.00 in this store. I rang the manufacturer to see what could be done after not much help from the store, they asked for the barcode and I was told by the customer service officer that the mattress was definitely not a “MEDIUM FEEL” mattress, it in fact was a medium/soft feel and is an inappropriate bed for back problems.
- Physical store
Do NOT believe their advertisements.
Utterly gobsmacked at the very poor handling of a completely legitimate call for a refund, for which we are STILL waiting. We purchased a mattress from the Gympie store, and were delivered a highly unsatisfactory product. We called, thinking an incorrect mattress had been delivered, only to discover that it was the one meant to be delivered. We then sent a complaint via email that it was not satisfactory at all, and did not uphold to what was advertised. This was all within a 7 day period. We were then 'handed over' to the Manufacturer, Sleepyh...ead, and have since been treated with nil respect, bypassing of Australian Consumer Law's, and further thoughtlessness. After going to the Gympie store, and purchasing in Good Faith, we are now left with a very bitter taste. Why would they not be capable of fulfilling the refund in this short amount of time? Why would they hand us over to a very unfair 'process' or what the Sleepyhead manufacturer calls 'Procedure'? We are both utterly disgusted at how we have been handed around. All in an attempt to bypass a Fully Legitimate Refund. What is wrong with you people? Willing to take money from honest people whom put their faith in your product, yet not able to 'step up' and do the right thing when there has been an issue large enough to warrant a full refund? It's a disgrace. Do NOT believe what they say about their mattresses. They are not of high standard at all.
If you shop with these sharks, expect to get bitten.
Crazy inflated prices, so always having "half off" sales that reduce it to a price that is still more than other stores.
Only give you 7 days to try the bed - other stores give you 120 days to try with a full refund (Koala Mattress).
Their Sleepyhead warranty for sag is lying and cheating: only warranted if more than 3.5cm of sag with noone lying on it (so way more if lying on it) AND if any stains or marks on it, they will not honour the warranty "for health and safety reasons" - what a pathetic cop out - have they never heard of gloves and ...
The matress that was delivered WAS NOT THE ONE I PAID FOR!!!
Selected a mattress in store, paid for it as well as a $55.00 delivery fee. No wonder the boys were reluctant to take it out of it's dusty cover- it's a completely different mattress! Grey cover, hard as a rock, no springy sides and NO PILLOW TOP!
Great service = Comfortable Bed
We purchased a bed at Taren Pt in 2014 on the recommendation of our daughter who briefly worked for Beds R Us ( another store) John recommended our King bed which is the most comfortable bed ever. We recently recommended Beds R Us to our other daughter and her partner and they could not fault the service from Sandy and John during the purchase of their bed.
Great service and advice
Bought king single mattress and bed frame at Wetherill Park store back in January. Staff is very friendly and welcoming, helped a lot with choosing the right bed and comparing the prices. Offered us plenty of discounts as it was the new year. Bed arrived on the arranged time for delivery.
Excellent product and advice
We bought 2 double essemble beds from beds r us.Staff were extremely helpful. Their knowledge of there products impressed us.
They advised us of products that were 100%australian made as some mattresses contain imported springs.This was a request of ours.
We purchased durable affordable sleepy head support 4 u eterna essembles.With excellent comfort and breathability. They also have a 10 year guarantee.
Staff offered a discount and stored our beds for 2 weeks until we were able to collect .
We highly recommend them.
Great Mattress and Base, Excellent Customer Service.
Bought a mattress and ensemble base and headboard from the Lawnton store. It was a great price, was given excellent advice and customer service in store. Paid approx $1400 for all and very happy with my purchase, very comfortable. Was delivered the day after purchase and assembled for me, excellent communication regarding delivery and they took away my old mattress and base free of charge. Very happy with the whole experience.
Went in for a look bought the mattress
Arrived at store half hour before closing, staff member was patient, knowledgeable and happy for me to keep trying any mattress till satisfied. Willing to negotiate and do a great deal. Nothing was too much trouble. Hope the mattress will give me the satisfaction. Very happy with McGregor store.
- Beds R Us
Beds r Us Coffs Harbour
Purchased a Sleepyhead Swisstek Platinum 7 queen mattress & base for $3774. Mattress has 10 year warranty, After 5 years top layer of mattress developed a foul odour, so bad we had to remove the mattress from the house to stop the smell inundating the entire house. Phoned Beds R Us in Coffs Harbour and was told they cannot assist us, we would have to lodge a claim online to the manufacturer. I Lodged an online complaint and received a reply stating an odour is difficult to assess as the mattress is 5 years old. The mattress was used by us for 1...8 months only, then moved to the spare room, and has been used 4 nights since July 2013. Nobody from Sleepyhead or Beds R Us Coffs Harbour are willy to investigate the matter or offer any sought of help, which makes a mockery of their stated 10 year warranty. When I told the lady on the phone at Beds R Us Coffs Harbour that we were expecting visitors in a couple of weeks, and have no mattress in our spare room, she said "sorry, I can't help you".
BEDS R US WARWICK FARM
Great service, very friendly and approachable staff who look after their customer's needs. Very happy with the services provided by very friendly staff.
Beds R Us Campbelltown
I went in store, 10 minutes prior to closing. The salesperson showed me a couple matress. It was a quick and easy dicision. Recommend visiting the store
Beds R Us Warwick Farm- Wonderful Experience
All we wanted was comfortable mattress at affordable price and Syed at Beds R Us Warwick Farm described products thoroughly. He was so professional and knowledgeable that we did not have any trouble to buy what we were after. Big thumps to him and his team for such an excellent customer service.
Questions & Answers
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
replied through Facebook
What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)
Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding
Also usually when someone pays 1000 dollars plus usually it's an alright mattress
I do not know; what I do know is that I paid far too much for the Mattress I bought and it was not at all suited to a hot climate; the fancy looking layer on top with the fancy name turns out to be nothing more than a piece of foam. The foam makes one cook at night time.
Get an answer from our members and Beds R Us representatives
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