Sleepyhead Mattress from Bed R Us
I purchased a Queen Sleepyhead mattress & bedroom suite from Bed R Us. The Sleepyhead mattress aloough expensive was dreadfully lumpy & memory foam sagged. Could see hills & valleys all over mattress. I contacted Bed R Us Lake Haven, sent photos then had conversation with Store Manager. Who stated "you dont know what you are talking about" & preceeded to inform me that it was the "best mattress on the market".Pity Bed R Us don't train their personnel better!! Sleepyhead Mattresses are to be avoided as is Bed R Us, I eventually confined this Sleephead Mattress to the tip where it belongs.
After just having back surgery, getting the right mattress was important. Dave was exceptional with service and knowledge. Beds R Us Helensvale is the best move we have ever made. A good restful sleep is priceless - thanks!!!
Dave is awesome!!! Helensvale
Dave is a great salesman. Knows his products. So helpful and knowledgeable. Great service and the shop presents well and has eye-catching displays. We went in to just browse and came out with a mattress and suite that we can`t live without.
We had bought a cheap imported mattress-in-a-box that was terrible, lost its shape within a month and smelt strongly of chemicals.
Great Custoner Service
After a woeful encounter at Forty Winks Bundall I walked into Beds R Us Helensvale to a cheerful informative non-pushy staff member (David). AND even though they had nil stock of my mattress size they said they would do their best to get my mattress within 2 weeks. It improved from there with a phone call within the hour saying they could get me my mattress delivered within 24 hours. Great result but most importantly great customer service. Should have come here first up!!
Swisstek mattress is only good enough for the bin. False 50% discount offer
We purchased a Swisstek mattress on 16/4/2012 from Beds R Us Warners Bay based on the sales person stating that she also had a Swisstek mattress. She described it as being "firm but squishy". We explained that our jobs were physically demanding and that comfort and support were important. The mattress was supposedly on a 50% off sale so the actual cost was discounted to $2,148. The mattress arrived and after the first night of attempting to sleep on what I would describe as like "sleeping on concrete". It also was collapsing on one side. My par...tner went back to the store the next day to complain about the mattress. He was told by the owner that a mattress protector or fitted sheets could not be used on this brand of mattress. He was also told that we needed to jump up and down on it to soften it and that it needed 6 months to wear in. Had this information been explained prior to the purchase we would never had proceeded. It has been 3 years since the purchase and the mattress is now collapsed on the right hand side and is no longer suitable for use. We don't use our bedroom anymore, we sleep in our comfortable bed in the guest room. I have tried to negotiate with the manufacturer ( includes Sleepmaker, Sleepyhead, Duniopillo, Wonderest, Serta, Designmobel, Simmons) but the warranty is a joke. In the fine print of the manufacturers warranty it states that "Sleepmaker manufactures an extensive range of ensembles, therefore comfort related complaints do not constitute a manufacturing fault." They were not interested in knowing that the mattress had collapsed. The manager of Bed R Us hung up on us and refused to come and inspect the mattress. He also chooses to ignore his obligations to the consumer under the ACCC Act. I also contacted head office Beds R Us thinking is was a franchise only to find out it is only under licence and that they have no control over the terms each individual store offers its customers. In 2012 new consumer rights in regard to faulty goods came into effect which means the manufacture and the retailer can no longer hide behind unreasonable warranties. We are now going to lodge an official complaint with the ACCC and Fair Trading. I hope this review will alert potential customers not to purchase a mattress from Beds R Us and in particular the brands I have mentioned in this review.
This mob spent the entire HIA home show in sydney hounding just about anyone who would listen to take there coupons for store discounts and then proceeded to data mining people's personal information with a speil about out free pillows. Realistically the pillows were never going to be sent out because it would cost a fortune but such poor sales tactics is pathetic.
Very poor quality - v poor service
Winnellie store Darwin NT
I badly needed a good mattress because I have a severe back injury. They saw me coming and took full advantage of me.
They told me that this particular mattress had some fancy top layer to give it more support. Turns out it was just a piece of foam which is highly insulating and makes you cook at night.
The mattress is very lightweight and very poor quality. I paid nearly $500 for a cheap, badly insulated, unsupporting mattress that is too short for the bed. They did not tell me that their mattresses were only 6 foot long instead of the standard 6 ft 6 inch.
Very very very unhappy.
good products though bad service
I bought a back care bed and they tried every trick in the book not to try to give a good discount even though the beds were on.sale / I'm not saying to totally avoid the shop though my advice is try not to go to their Dapto superstore / all the other shops are alright though as I have been to the old wollongong store and the wollongong store without any hassles
Beds R Us in Mittagong nsw using deceit to sell alluminium bed frame
Bought a KOBI Queen bed from Beds R Us in MIttagong NSW. They also own Homemakers next door to it. The owner did mention it was steel frame, when in reality it was flimsy thin aluminum frame. Even the wooden legs were all put together, each using 5 smaller pieces of timber glued together, to make it look like 1 long piece of timber, for the legs. I was shocked when I opened the bed kit up at home. I even thought everything would be ok, if I just put it all together and give it a try. Well I was wrong. Even with its 4 extra support legs under th...e bed frame, it still flexed and bent like plastic. Even each timber slat were not real timber cut pieces, they were actually 5 thin wafer pieces glued together to look like one piece of timber. I would hate to see 2 people try to lay on it. Going to return it tomorrow.
"Deception" Bay Beds r Us
Had purchased a king single slat bed from this branch in Mar 2014. By June, 8 of the slats had broken in the middle. The branch blamed the frame assembly on broken slats !!! Looking at the slats they were made from finger jointed timber and had all broken at the joins !!! So begins their first "deception". Then they decided I could purchase replacement slats from them !!! Deception #2 !!! The slats were made from sub standard materials. Once I made a noise about getting the guarantee, and talking to fair trading , they offered new slats !!!! Th...is was out of ' good will" yep, deception #3. I don't want your rubbish slats.. I purchased solid timber slats and repaired the base my self . No more "Deception " Bay Beds r Us for me !!! What a terrible company to get customer service from . Consider other Furniture suppliers before these Deceivers !!!
Bad Bad service
I dealt with Rutherford Beds R us I can simply say it was Worst experience in my whole life they are dishonest ,Raciest, Rude once you signed with them ,absolutely rubbish we bought a bed room before the end of financial as we were trying to get a good deal they didn't say anything about waiting time until we paid the deposit then they told us 12 weeks waiting as worst case scenario but normally they will deliver within few weeks I range after 6 weeks of waiting she almost told me off on the phone and hanged up .I range back after another 4 ...weeks she said she got no idea when it will be there I asked her to give me an estimated date she said I can't and we told you that the waiting is between 12-14 weeks I told her that's my first time to hear about that 14 weeks thing she claimed that it was miscommunication which was insulting for me she range her boss and offered me a store stock after another 3 weeks then my wife pointed out that we paid for brand new stock and floor stock is normally cheaper as it has been on display then the lady started to get insulting and abusive finally we got our money back after wasting 11 weeks waiting for them nothing
You lost a sale
Underwood, so you open a new store, use social media to spread the word, offer a voucher in a draw if you share. Well my partner did this. She had already chosen our bed and was going to use the voucher towards the bed if she won, but was going to buy the bed anyway.
So what went wrong. Well, was it coincidence that the shop bosses friend won the voucher?
Call it sour grapes but if that's not a good look is it.
Trust was lost
I have 3 beds (2 queen and 1 single) all bought at Bed R Us. Great sales person and a great range. I have recommended them to a number of friends. Which they have made purchases from them and are happy with their purchase and service. Delivery was not a problem even when I didn't live in the area.
Did the 30 day return on a mattress I wasn't happy with
Bad help once you pay.
Bed was good for the fist 12 months. When the bed sank in the middle with dead springs o place were I brought it. They asked if I had a digital camera, gave me a few sheets of paper forms, then to send about 6 photos of different spots of bed, photocopy the form then send them to someplace by e.mail. Wait about 3 months fore response go back to were I brought it, they just give me a phone number said call them they help with the 10 year warranty.. Was it just the shop, the town, or other places as well?
No idea in there products and will say anything to sell there own product and rubbish any other brand they dont have & finally when argreed on a price of a bed there quick to say there was a mistake on the price quoted , would not buy anything off them even if it was for free.
Worse experience I have ever had
Picked up the bedroom suite and it was boxed up, so when we unpacked when we were home, we discovered the tall boy had a manufacturing fault and one of the bedsides was actually broken. When I returned to the store the store owner told me it was my fault and that I had no come back as we had picked up the bedroom suite ourselves. I questioned why he wasn't able to just replace the broken bedside with the one off the floor...he said "I am sure you would like me to do that" I have never experienced anyone ever speaking to me in such a degrading w...ay, he was rude and arrogant, this was the worse customer experience i have ever experienced. Eventually 3 weeks later we had it resolved but only with the help of the Dept of Fair Trading. I am warning everyone not to shop at Beds R Us at Warners BAy as the store Manager is the store owner....this truly was a bad experience Extremely poor service with a rude and arrogant store owner
Be very careful
We purchased a bedroom suite from Beds r us. When it was delivered we noticed colour mismatches between items, didn't match the showroom display and other damage. It appeared as if the tallboy was new, but the other stuff was floor stock from another store somewhere.
When we went to ask for our money back, the manager became rude and arrogant, refused to give us our money and told us to go to court.
Do not deal with this mob. They are difficult to deal with, uncooperative and arrogant.
Poor quality furniture. Disregards the new Australian Consumer Laws. Won't give any refunds.
Beds N Dreams Bankstown - What an experience !
Promise of a bed to be delivered in 6 weeks resulted in actually getting it in 16 weeks. Poor service, no communication (I had to chase continuously and then given fabricated excuses why there was a delay) regarding progress of the order, very quick to take your money but no personal service to be seen. Even when I got the bed it had poor workmanship and had to go back to the supplier to fix the faults in the bed. Beds R Us were quick to wash their hands of me but had to deal with the supplier who fixed the bed basically with 'sticky tape'. Upscaled prices for cheap asian imports. After 6 months, the fight in me was gone. ..........be very careful !
Service and quality poor allround...
Questions & Answers
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Beds R Us
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
replied through Facebook
What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)
Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding
Also usually when someone pays 1000 dollars plus usually it's an alright mattress
I do not know; what I do know is that I paid far too much for the Mattress I bought and it was not at all suited to a hot climate; the fancy looking layer on top with the fancy name turns out to be nothing more than a piece of foam. The foam makes one cook at night time.
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses|
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