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Beds R Us
3.3 from 119 reviews · View Statistics
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Reviews

2.7
7 reviews
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Absolutely shocking

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCampbelltown

Faulty product. Refused to supply a refund. Bad customer service.

published

The bed arrived with a missing bracket to attach the bedhead. The store was immediately contacted on the day of delivery but the manufacturer failed to contact me to fix it. After a month of no help I requested a refund for the bedhead that I could not use but I was refused. The issue is still unresolved. It’s such a shame because the bed is great. The customer service is terrible.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBankstown
Beds R Us
Bru A.Beds R Us
Ella
Ella

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0.0
(1,234)
BaranClan
BaranClanHunter Region, NSW
  • 5 reviews

Professional customer service without any problems!

published
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBeds R Us Warners Bay NSW
Beds R Us
Bru A.Beds R Us

Hi Baran Clan thanks for taking the time to let us know, and we look forward to serving you again. Beds R Us Warners Bay

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The reviewer stated that an incentive was offered for this review

To Whom it may concern Fabulous service

published

To whom it may concern
Thanks so much to all the staff at Beds R Us at Bundall. A special thanks to the two guys who went above their duty to take my two lounges outside to enable the install of my new trundle bed bought from Beds R Us . This is the second time I have experienced exceptional value and service from this store .
Congratulations Lance

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBundall
Beds R Us
Bru A.Beds R Us

Dear Lance, we are glad to have been of service and trust that you will get great value from the new trundle bed.

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Carmel
CarmelSydney, NSW
  • 2 reviews
  • 1 like

Disappointing and uncooperative

published

Unfortunately we experienced a very disappointing situation with Beds R Us in Taren Point. After extensive conversations regarding our custom made order, it was incorrect when we opened it at home. The owner was unprofessional and unwilling to help us in anyway saying she cannot help us and we are stuck with what we received. I will never recommend this business to anyone.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Beds R Us
Bru A.Beds R Us

Questions & Answers

Joanne
Joanneasked
Beds R Us

Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?

2 answers
Beds R Us
Bru A.Beds R Us

Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.

Joanne
Joanne

replied through Facebook

Pen
Penasked
Beds R Us

What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?

1 answer
Arnold Ronald
Arnold Ronald

Hi Pen,
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards

Sharolyn Chislett
Sharolyn Chislettasked
Beds R Us

What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)

4 answers
brian
brian

Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding

brian
brian

Also usually when someone pays 1000 dollars plus usually it's an alright mattress

jaber
jaber

Hi Sharolyn,
I do not know; what I do know is that I paid far too much for the Mattress I bought and it was not at all suited to a hot climate; the fancy looking layer on top with the fancy name turns out to be nothing more than a piece of foam. The foam makes one cook at night time.
Thank you

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Details

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and Mattresses
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