Worse experience I have ever had
Picked up the bedroom suite and it was boxed up, so when we unpacked when we were home, we discovered the tall boy had a manufacturing fault and one of the bedsides was actually broken. When I returned to the store the store owner told me it was my fault and that I had no come back as we had picked up the bedroom suite ourselves. I questioned why he wasn't able to just replace the broken bedside with the one off the floor...he said "I am sure you would like me to do that" I have never experienced anyone ever speaking to me in such a degrading w...ay, he was rude and arrogant, this was the worse customer experience i have ever experienced. Eventually 3 weeks later we had it resolved but only with the help of the Dept of Fair Trading. I am warning everyone not to shop at Beds R Us at Warners BAy as the store Manager is the store owner....this truly was a bad experience Extremely poor service with a rude and arrogant store owner
Be very careful
We purchased a bedroom suite from Beds r us. When it was delivered we noticed colour mismatches between items, didn't match the showroom display and other damage. It appeared as if the tallboy was new, but the other stuff was floor stock from another store somewhere.
When we went to ask for our money back, the manager became rude and arrogant, refused to give us our money and told us to go to court.
Do not deal with this mob. They are difficult to deal with, uncooperative and arrogant.
Poor quality furniture. Disregards the new Australian Consumer Laws. Won't give any refunds.
Beds N Dreams Bankstown - What an experience !
Promise of a bed to be delivered in 6 weeks resulted in actually getting it in 16 weeks. Poor service, no communication (I had to chase continuously and then given fabricated excuses why there was a delay) regarding progress of the order, very quick to take your money but no personal service to be seen. Even when I got the bed it had poor workmanship and had to go back to the supplier to fix the faults in the bed. Beds R Us were quick to wash their hands of me but had to deal with the supplier who fixed the bed basically with 'sticky tape'. Upscaled prices for cheap asian imports. After 6 months, the fight in me was gone. ..........be very careful !
Service and quality poor allround...
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Questions & Answers
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Beds R Us
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
replied through Facebook
What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
What am I paying for when I buy a DEVOTION mattress? ( in Sanctuary range)
Not sure I can't answer that question as I bought a slumberzone mattress from them though perhaps you could try contacting bed manufacturer to find out what materials they use actually in the bed or you could try typing into the google Australia search engine on the internet to possibly get the answer / I found the slumberzone mattress to excellence @ absolutely outstanding
Also usually when someone pays 1000 dollars plus usually it's an alright mattress
I do not know; what I do know is that I paid far too much for the Mattress I bought and it was not at all suited to a hot climate; the fancy looking layer on top with the fancy name turns out to be nothing more than a piece of foam. The foam makes one cook at night time.
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses|
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