- Physical store
Great Service & Excellent Product
We bought a bed and QS Matino mattress from Beds R Us Bliss Living Furniture in Cambridge Tas and couldn’t be happier with the product and fantastic service provided. Great selection of Australian made products and the salesperson really knew his stuff! Highly recommended.
The reviewer stated that an incentive was offered for this review
$3,500 for a bed that causes back pain!!
My husband has cerebral palsy and needed an electric adjustable bed as he can’t sit himself up when he has reflux. We’ve had the queen with plush mattress covered by the NDIS since August 2020 and it’s absolutely the worst bed I have ever slept in after just a few months. I used to own a cheap $700 mattress that never caused problems for over 10 years. I have to wake up at 5am just to avoid feeling like I’ve been punched in the ribs and spine. Now my husband is starting to have severe back pain as well and due to this mattress he now needs a pr...essure care mattress. The mattress is nothing like the one we tried in store, it is very hard and when using the adjustable component feels extremely uncomfortable and squishes you into the crevices of the mattress. The woman at the Helensvale store was such a piece of work. All we wanted to do was make sure payment was received properly to which she was extremely rude to both our support coordinator and occupational therapist at the time and my husband! Also when we received the bed, it was far higher than we had trailed at the store which caused my husband to fall out almost every night. We called to ask for shorter legs and we were told this was the height we tried which I would know as he would have struggled on the day. Anyway we ended up having to call a different store to provide us the shorter legs as the Helensvale staff claimed they couldn’t get new legs in. Upon reviewing the invoice apparently the funding had covered 2 pillows as well which we never received. This is such a waste of funding which is already difficult to get. I would never recommend Beds R Us for anything, I know times have been tough during covid but there is no need to be rude especially to your disabled customers and their therapists. Shame on you!!
I bought a bed and mattress in store was absolutely great customer service, gave me a deal everything was beautiful!
I got a call saying my bed frames in so I can go pick it up and my mattress will be in next week.
I thought perfect, I’ll go and set it up.
I opened the box they gave me double of parts I didn’t need and I ordered a queen and they gave me a bottom for a king and no sides to the bed.
I was so furious and the lady was telling me from the store I clearly don’t know how to put it together we would never make that mistake blaming i...
Professional customer service without any problems!
Visiting the Warners Bay Store today, was both easily accessible to get to and to navigate the store in search of the perfect bedroom wardrobe. The range was huge and the Customer Service Staff were very helpful in assisting us to decide on the perfect wardrobe. The staff made us feel comfortable and not "pushed" into purchasing a product that we did not want. After selecting a wardrobe, not only did we get a happy and cheerful salesperson, he (Steve) also gave us an unexpected discount which made us all the more willing to return for our o...ther "wants" and future needs. We were also assisted by Gary, who was more than eager to help us load the wardrobe onto our trailer with no problems whatsoever. Overall, we were very happy with the experience and in particular, the availability and quality of the wardrobe, friendly attitude by Customer Service Officers and the right price at the time of purchase.
The reviewer stated that an incentive was offered for this review
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To Whom it may concern Fabulous service
To whom it may concern
Thanks so much to all the staff at Beds R Us at Bundall. A special thanks to the two guys who went above their duty to take my two lounges outside to enable the install of my new trundle bed bought from Beds R Us . This is the second time I have experienced exceptional value and service from this store .
Disappointing and uncooperative
Unfortunately we experienced a very disappointing situation with Beds R Us in Taren Point. After extensive conversations regarding our custom made order, it was incorrect when we opened it at home. The owner was unprofessional and unwilling to help us in anyway saying she cannot help us and we are stuck with what we received. I will never recommend this business to anyone.
Questions & Answers
Hello to whom is the person in charge of making my mattress from beds r us, now I’ve not even had the mattress for 6months.
I purchased this at lakehaven beds r us,.
There is some steel wire or spring, that is broken and sticks through the side of the mattress which unknowingly cut the back of my leg.
I’m a little bit disappointed as I’m not getting no we’re with my issue, if someone has not gotten back to me by closing time tonight, I will be posting a picture of the wire sticking out the side.
On social media of this problem,,,,and will make sure that no one else will buy your mattresses.
Hi Michael, I am sorry to hear about this problem. Please email Beds R Us Support Office with the make and model of your mattress and we will be able to point you in the right direction for a warranty...claim. The best email is firstname.lastname@example.org Many Thanks, Beds R Us Support Office.
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://...www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
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What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
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