Stay away! Back pain after 1 month of use. Slumber Plush Queen mattress Bed R Us Helensvale. Owner doesn’t keep his word
We bought the slumber plush queen mattress at Beds R Us Helensvale. Big mistake!I I was thinking to buy a firm mattress,but were not sure,my wife after trying the store mattress and consulting with the owner, decided for it.The owner had given us his word that if we had issues with it ( back pain ) he would be exchanging it for a firm mattress , but that we would have to pay the delivery costs. We believed him . However a month later I have started to have back pain when waking up in the morning.We called today and were told that they don’t replace mattresses, and that our back pain might be due to a medical problem, not the mattress.Not a man of his word. Bad quality. Stay away and buy somewhere else.
Was deceived by Bankstown Store Manager about mattress
I ask for a extra firm mattress and was convinced that the Firm was better for the back, I ended up taking the advice as they are the expect, laid on it on delivery overnight and ended up with back pain, rang them the next morning to ask for a change to what I wanted, then was told come and check what you want and we will fix it. Got to the next few day later, was told that the refund policy is at the back of the invoice, which is up to $400 for a mattress of $900 (50% off) was explained not explained to me on purchase.
This became if you wan...
Lied too and ripped off Warners Bay Beds R Us -0 stars
BUYER BEWEAR. I paid for a NEW bed at Beds R Us Warnersbay nsw and got a SECONDHAND bed with what looks like white cat hair all over it. When it arrived i asked the delivery driver if it was new because it looked soiled as i picked a couple specks off it he assured me it was new. The plastic packaging it came in also looked old torn, wrinkly which is unusual for a new bed I put a Protect A Bed cover straight on it as aggreed with owner for an over night trial as i suffer pressure points and he assured me this bed was designed for that purpose...and also cool sleeping technology. Well that was a bunch of lies, it made my shoulders and hips ake and it was the hottest bed i have ever slept in. I am allergic to cats hair and dust might my allergies played up overnight as i slept so I decided to have a closer look at the matress i stripped the bed and on close inspection i found hundreds of little white hairs all over it which look like CAT hairs To which i am highly elergic and some blond hairs as well possibly human. I took pitchers and I went back to the shop to show them, they became very hostile towards me would not look at the pitchers and where in complete denile, from behind the counter she shouted i was in her personal space and quoted Covid 19 and told me to leave there shop. I was on the other side of the counter holding out my phone to show the pitchers definitely not in her space, she just didn't want to know about it. I have now gone to Fair Traiding and will update on the outcome. I will also be getting the hair annalised and will be complaining to the health authority. I will also be going to A Current Affair to see if they can help.
Faulty product. Refused to supply a refund. Bad customer service.
The bed arrived with a missing bracket to attach the bedhead. The store was immediately contacted on the day of delivery but the manufacturer failed to contact me to fix it. After a month of no help I requested a refund for the bedhead that I could not use but I was refused. The issue is still unresolved. It’s such a shame because the bed is great. The customer service is terrible.
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Faulty mattress not honouring warranty and bed took 2 months longer to arrive than quoted.
The costumer service was good gave me what I wanted however they quoted me 4 weeks too arrive bed took 3 months to arrive 8 months after purchase a hole appeared from a faulty spring in the mattress on the side which I’m told isn’t under warranty Which I thought was the point of a warranty I won’t be shopping there again.
Worst customer service ever from Jenny. Highly recommend against buying a bed here.
We were sold a floor model bed by Jenny which turned out to be faulty. Jenny refused to refund the bed as apparently buying a floor model means she can sell you a faulty bed under false pretences and you just have to accept it as is. She did acknowledge that she knew that the bed was faulty, but thought that it would be okay as we are not that heavy, would have been nice if she'd mentioned that before we bought it.
Excellent Service and Follow up.
This local family business is a credit to its owners and staff. Who had issues with a mattress we purchased there 7 years ago and they supported and assured us through the warranty claim process . SleepMaker were also professional and very helpful in process and we are very happy with out replacement.
- Beds R Us
SleepyHead best for rest
Very Poor Quality mattress. Bought this on the advice from Bundall Beds r us that it was good for hot sleeper's due to the fact it had cool gel in the mattress. The mattress feels nothing like it did when l was in the store. When l tried sleeping on it it sagged and dipped and gave me no support even though l am only 64kg, it is like sleeping in a hammock. Due to the mattress sagging and my body weight condensing the poor quality foam, it means the mattress does not breath, making it unbearably hot even in late Autumn. I get a better nights sleep on the floor or my $300 mattress. I told both Beds r us Bundall this, and sleepyhead and both said too bad.
Questions & Answers
Hello to whom is the person in charge of making my mattress from beds r us, now I’ve not even had the mattress for 6months.
I purchased this at lakehaven beds r us,.
There is some steel wire or spring, that is broken and sticks through the side of the mattress which unknowingly cut the back of my leg.
I’m a little bit disappointed as I’m not getting no we’re with my issue, if someone has not gotten back to me by closing time tonight, I will be posting a picture of the wire sticking out the side.
On social media of this problem,,,,and will make sure that no one else will buy your mattresses.
Hi Michael, I am sorry to hear about this problem. Please email Beds R Us Support Office with the make and model of your mattress and we will be able to point you in the right direction for a warranty...claim. The best email is firstname.lastname@example.org Many Thanks, Beds R Us Support Office.
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://...www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
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What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
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