Faulty product. Refused to supply a refund. Bad customer service.
The bed arrived with a missing bracket to attach the bedhead. The store was immediately contacted on the day of delivery but the manufacturer failed to contact me to fix it. After a month of no help I requested a refund for the bedhead that I could not use but I was refused. The issue is still unresolved. It’s such a shame because the bed is great. The customer service is terrible.
Worst customer service ever from Jenny. Highly recommend against buying a bed here.
We were sold a floor model bed by Jenny which turned out to be faulty. Jenny refused to refund the bed as apparently buying a floor model means she can sell you a faulty bed under false pretences and you just have to accept it as is. She did acknowledge that she knew that the bed was faulty, but thought that it would be okay as we are not that heavy, would have been nice if she'd mentioned that before we bought it.
Excellent Service and Follow up.
This local family business is a credit to its owners and staff. Who had issues with a mattress we purchased there 7 years ago and they supported and assured us through the warranty claim process . SleepMaker were also professional and very helpful in process and we are very happy with out replacement.
- Beds R Us
SleepyHead best for rest
Very Poor Quality mattress. Bought this on the advice from Bundall Beds r us that it was good for hot sleeper's due to the fact it had cool gel in the mattress. The mattress feels nothing like it did when l was in the store. When l tried sleeping on it it sagged and dipped and gave me no support even though l am only 64kg, it is like sleeping in a hammock. Due to the mattress sagging and my body weight condensing the poor quality foam, it means the mattress does not breath, making it unbearably hot even in late Autumn. I get a better nights sleep on the floor or my $300 mattress. I told both Beds r us Bundall this, and sleepyhead and both said too bad.
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Questions & Answers
Hello to whom is the person in charge of making my mattress from beds r us, now I’ve not even had the mattress for 6months.
I purchased this at lakehaven beds r us,.
There is some steel wire or spring, that is broken and sticks through the side of the mattress which unknowingly cut the back of my leg.
I’m a little bit disappointed as I’m not getting no we’re with my issue, if someone has not gotten back to me by closing time tonight, I will be posting a picture of the wire sticking out the side.
On social media of this problem,,,,and will make sure that no one else will buy your mattresses.
Hi Michael, I am sorry to hear about this problem. Please email Beds R Us Support Office with the make and model of your mattress and we will be able to point you in the right direction for a warranty claim. The best email is firstname.lastname@example.org Many Thanks, Beds R Us Support Office.
Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?
Hi Joanne, sorry to hear about this problem. If you would like to reply here (public) or if you'd prefer to have a private conversation you're welcome to contact us through our Facebook page (https://www.facebook.com/bedsrusau). Please let us know (a) what store you bought from and (b) what mattress make and model you bought, we may be able to assist you further.
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What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards
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