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Beds R Us

Beds R Us

Physical store, Online store (See All)
3.3 from 129 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

2.7
12 reviews
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Peggy Foreman
Peggy ForemanHobart, TAS
  • 2 reviews

Great Service & Excellent Product

published

We bought a bed and QS Matino mattress from Beds R Us Bliss Living Furniture in Cambridge Tas and couldn’t be happier with the product and fantastic service provided. Great selection of Australian made products and the salesperson really knew his stuff! Highly recommended.

Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCambridge Tasmania
Beds R Us
Bru A.Beds R UsSend a private message
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The reviewer stated that an incentive was offered for this review

Kerryb95
Kerryb95South East Queensland, QLD

$3,500 for a bed that causes back pain!!

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHelensvale
Beds R Us
Bru A.Beds R UsSend a private message
Kerryb95
Kerryb95
Beds R Us
Bru A.Beds R UsSend a private message

Hi Kerry,
Please get in touch with Helensvale and speak to the owner Dave, as he is happy to help you.
Kind regards,
Beds R Us Support Office

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Absolutely shocking

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCampbelltown
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Faulty product. Refused to supply a refund. Bad customer service.

published

The bed arrived with a missing bracket to attach the bedhead. The store was immediately contacted on the day of delivery but the manufacturer failed to contact me to fix it. After a month of no help I requested a refund for the bedhead that I could not use but I was refused. The issue is still unresolved. It’s such a shame because the bed is great. The customer service is terrible.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBankstown
Beds R Us
Bru A.Beds R UsSend a private message
Ella
Ella
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BaranClan
BaranClanHunter Region, NSW
  • 6 reviews

Professional customer service without any problems!

published
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBeds R Us Warners Bay NSW
Beds R Us
Bru A.Beds R UsSend a private message

Hi Baran Clan thanks for taking the time to let us know, and we look forward to serving you again. Beds R Us Warners Bay

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The reviewer stated that an incentive was offered for this review

Lance Edbrooke
Lance Edbrooke
  • 2 reviews
  • 1 like

To Whom it may concern Fabulous service

published

To whom it may concern
Thanks so much to all the staff at Beds R Us at Bundall. A special thanks to the two guys who went above their duty to take my two lounges outside to enable the install of my new trundle bed bought from Beds R Us . This is the second time I have experienced exceptional value and service from this store .
Congratulations Lance

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBundall
Beds R Us
Bru A.Beds R UsSend a private message

Dear Lance, we are glad to have been of service and trust that you will get great value from the new trundle bed.

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Lauren L.
Lauren L.Greater Melbourne (Inner), VIC

Worst customer service ever from Jenny. Highly recommend against buying a bed here.

published

We were sold a floor model bed by Jenny which turned out to be faulty. Jenny refused to refund the bed as apparently buying a floor model means she can sell you a faulty bed under false pretences and you just have to accept it as is. She did acknowledge that she knew that the bed was faulty, but thought that it would be okay as we are not that heavy, would have been nice if she'd mentioned that before we bought it.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationHoppers Crossing
Beds R Us
Bru A.Beds R UsSend a private message
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Foxbat
FoxbatSouth East Queensland, QLD
  • 2 reviews

Excellent Service and Follow up.

published

This local family business is a credit to its owners and staff. Who had issues with a mattress we purchased there 7 years ago and they supported and assured us through the warranty claim process . SleepMaker were also professional and very helpful in process and we are very happy with out replacement.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Beds R Us
Bru A.Beds R UsSend a private message

We are so glad to be of service and we are here to support our customers long-term. Thanks for taking the time to post your review.

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tim
timtim
  • 6 reviews
  • 3 likes

SleepyHead best for rest

published

Very Poor Quality mattress. Bought this on the advice from Bundall Beds r us that it was good for hot sleeper's due to the fact it had cool gel in the mattress. The mattress feels nothing like it did when l was in the store. When l tried sleeping on it it sagged and dipped and gave me no support even though l am only 64kg, it is like sleeping in a hammock. Due to the mattress sagging and my body weight condensing the poor quality foam, it means the mattress does not breath, making it unbearably hot even in late Autumn. I get a better nights sleep on the floor or my $300 mattress. I told both Beds r us Bundall this, and sleepyhead and both said too bad.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
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Carmel
CarmelSydney, NSW
  • 2 reviews
  • 2 likes

Disappointing and uncooperative

published

Unfortunately we experienced a very disappointing situation with Beds R Us in Taren Point. After extensive conversations regarding our custom made order, it was incorrect when we opened it at home. The owner was unprofessional and unwilling to help us in anyway saying she cannot help us and we are stuck with what we received. I will never recommend this business to anyone.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Beds R Us
Bru A.Beds R UsSend a private message
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Questions & Answers

Michael T.
Michael T.asked
Beds R Us

Hello to whom is the person in charge of making my mattress from beds r us, now I’ve not even had the mattress for 6months.
I purchased this at lakehaven beds r us,.
There is some steel wire or spring, that is broken and sticks through the side of the mattress which unknowingly cut the back of my leg.
I’m a little bit disappointed as I’m not getting no we’re with my issue, if someone has not gotten back to me by closing time tonight, I will be posting a picture of the wire sticking out the side.
On social media of this problem,,,,and will make sure that no one else will buy your mattresses.
Michael Taylor

1 answer
Beds R Us
Bru A.Beds R UsSend a private message
Joanne
Joanneasked
Beds R Us

Our bed is too short & is already dipping under body weight. Very unhappy as when I first complained, at 2mths, I was told this is still considered average length - at 203cm I disagree. I was told I’d get used to it but when I returned to the store 9mths later with the same issues, it had closed down?! It wasn’t a cheap mattress. We are very disappointed. Unsure where to go or what to do next?

2 answers
Beds R Us
Bru A.Beds R UsSend a private message
Joanne
Joanne

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Pen
Penasked
Beds R Us

What is the best type of mattress for a hot humid climate (Far North Queensland). I get hot easily so looking for the "coolest" mattress available. Anyone know?

1 answer
Arnold Ronald
Arnold Ronald

Hi Pen,
I'm not an expert in this field and would suggest speaking with the staff at bedsRUs Bundall on the Gold Coast, they certainly helped me.
Thanks and Best Regards

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Beds R Us

Details

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and Mattresses
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