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BedWorks Physical store

BedWorks Physical store

4.4 from 156 reviews

Reviews

4.4

156 reviews
5
(115)
4
(18)
3
(10)
2
(1)
1
(12)
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Lili

LiliSydney, NSW

  • 2 reviews

Shop experience

published

I went to the store at stanmore
Bought an expensive mattress and recliner base with all modern gadgets
To my regret I am not happy with my purchase
Even though the employer assisted me I’m still to get the mattress I require for my back .
Its been a few months . The bed is also too high so this should have been discussed and the requirements of what time of bed should be discussed
This was not so I feel more experience from the employee to give me the correct mattress choices . Including base and height .

Amazing staff and amazing beds!!!

published

I had such a wonderful experience at this store! Sundeep, the lovely gentleman that was helping us find a bed, could not do enough to help us and he made it such a great and pleasant experience. On top of this, the beds are of really high quality and very reasonably priced. Could not recommend enough!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
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Ralph

RalphSydney

Very Satisfactory

published

There was a good range of products and the assistant was helpful in identifying the bed that met our needs. Delivery and assembly of the bed went smoothly. They were pleasant to deal with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanwell
See all answers

Review collected in partnership with BedWorks

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Highly Recommended

published

Convenient, great selection of all types, informed and helpful staff. Love my new bed! Delivery next day and on time. Delivery staff polite, cheerful and careful when navigating matress up narrow stairs

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks

Michael

MichaelSydney, NSW

  • 2 reviews

Knowledge of product and assembly

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with BedWorks

Michael Basset

Michael BassetSydney, NSW

Bed Selector Novice

published

Don't be put off by the shop front, the store has a good selection of beds to choose from.
Bed recommended by sales person ticks all the boxes, have just never seen this particular brand at any other store so not sure about how long it will last (will need to give it a few years)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBankstown
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Review collected in partnership with BedWorks

Kristy Pownall

Kristy Pownall

  • 2 reviews
  • 1 like

Great selection of quality customisable beds!

published

We visited the showroom and was shown the options by a knowledgeable and patient sales person. We made our purchase. It arrived a bit later than anticipated but it was over the Dec/Jan period. Delivery guy was helpful and showed me how to put bed together and ensured what was delivered was what I received. Would recommend them

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSydney
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Review collected in partnership with BedWorks

Diane B.

Diane B.Sydney, NSW

Great service and communication

published

Fabulous in store at Greenacre service range was great and prices were even better than what was available online. Friendly & informative delivery people. Arrived on time as had been informed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGreenacre
See all answers

Review collected in partnership with BedWorks

Kian jones

Kian jonesSydney, NSW

Bed is nice, service was good

published

Got the bed delivered, all seemed like it looked online & was easy to put together. Unfortunately 2 of the wooden slats were a little warped (so they rocked and made an annoying noise) however the staff were really nice about rectifying the issue promptly. Delivery guys were very nice also.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks

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AnnBrown

AnnBrownSydney

Very disappointed.

published

Was told my bed would take 10 days to deliver by salesperson: it took FIVE weeks "due to Christmas holidays". Would have been nice to know at time of purchase. When delivered, it was incorrect stain wood colour and incorrect model.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationStanmore
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Review collected in partnership with BedWorks

Beds are fabulous. Perfect.

published

Very easy to navigate store and excellent help in guiding us to exactly what we were after for our three purchases.
All three beds and matching bedheads are stunning and the mattress quality second to none.
Delivery was seamless and very helpful delivery men.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationParramatta Road, Sydney
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Review collected in partnership with BedWorks

very good

published

easy in store-item in stock/friendly service/efficient and nice delivery service,
difficult to assemble-happy .
good quality
I will recommend your company to friends and family

thanks again
making up 30 here-too difficult to get to 30 words-make this easier

Review collected in partnership with BedWorks

Good service and value

published

We chose a firm mattress. It proved to be far too firm. We advised BedWorks and they exchanges it for a more suitable mattress. The product knowledge of the store team was exceptional.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks

Mel

MelSydney, NSW

The Perfect Matress

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Bijal Shah

Bijal ShahSydney, NSW

Excellent Customer Service

published

I purchased my mattress from BedWorks and the experience was fantastic. The employee who helped me, Sandip, was very knowledgable and assisted me to find the perfect mattress for my spinal issue. The overall experience was great and Sandip was friendly yet professional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

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Love the bed

published

Update: Colin rang me straightaway and organised a replacement for the damaged parts. Couldn’t be happier.

Love the bed and was really happy that Colin was able to do such a fantastic package deal for us. Unfortunately I was let down by the delivery and handling of the products. The bed came with no screws and Allen key. The driver gave us a handful of screws from his toolbox. Corner of the tall boy not well packaged - had actually already ripped. The bed footing has bit of the veneer peeling and one of the side beams has a scrape on it - possibly from a metal bracket scraping against it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGreenacre
See all answers

Review collected in partnership with BedWorks

Good service.. happy customers!

published

The staff were knowledgeable and helpful. They gave us many options based on our wants and needs. We had relatives who were in need of a new mattress and took our recommendations and purchased 2 mattresses the following week.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationParramatta Rd Stanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks
Emma P

Emma P

  • 2 reviews

Amazing quality, very prompt

published

I went it with an idea what I wanted and the salesperson was able to provide extensive and useful information on the options. We ordered a custom made bed, and it's of a beautiful quality and it felt well-priced for such good quality. The assembly was minimal and easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BedWorks
Bedworks TeamBedWorks

Review collected in partnership with BedWorks

Sue Flatt

Sue FlattSydney, NSW

Bedworks shop, Parramatta Road, Stanmore

published

the shop is well-organised, the salesperson and the managerial staff all courteous, efficient and knowledgeable. Plus, the range of bedding was enough for me to make a choice. Plus, a special mention (praise) of the delivery staff, who went out of their way to resolve issues and be helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBedworks, Parramatta Road, Stanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Quality products and excellent service

published

We where given great service and advise. Bedworks staff were very easy to deal with and we got a great deal. I would highly recommend bedworks to anyone looking for a quality product and a very comfortable sleep

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationStanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

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