Staff lack the ability to make a decision
My partner ordered wine online and asked me to fetch it. She send me a string of messages about it attached her photo ID. I showed this to the store along my drivers license which showed our matching address. Unfortunately they said that because I'm not her I can't pick it up. Is it too much to empower a store manager to look at the balance of evidence and probabilities and make a decision? Poor service.
I've tried to order some wine online.
The website would not allow me to - they don't deliver to the central coast (!!!).
I can't select pick up because god knows why. (screen is gray)
called support - they see a completely different website, so we can't work out anything (they just say "it works for me"). Huzzah.
So all in all a non-working website and a non-working support.
Then they send me a link to a survey, which I did not ask for - and said link does not work either (blank page) !!! And of course there is no way to reply to the sms to get my number removed.
I'm back to Danmurphys, thanks, this is just bloody awful.
Their 100 days of summer promotion does not work for free items.
I got a free bottle of bluey beer but when I go to redeem it. It doesn't work, When I called their customer service, they said they couldn't do anything about it and just asked me call after a week.
Took my money no product, no help from calling either.
Don't waste your time. Go anywhere else. Online ordering is inferior to anywhere else. Even when calling the help centre i was told to wait a few business days and see. Incredibly unprofessional.
We ordered online, money taken from account and no confirmation of order. When we called customer service , we were advised the order was not processed on theie end correctly. The cso said "There could be a hundred reasons why this happened" and the order will not be finalised. But they were able to take the money without any problems! We were told it will be refunded within 3 business days. No other solutions. No other offer of fixing the problem. Happy to take the money, not happy to help resolve the issue. Ended up going to our local, and it was cheaper anyway. Will be the last time we shop with bws.
Rude Customer Service staff
Had a really rude delivery driver bring an order to my office and when I told him I could receive the order as I was the receptionist he looked me up and down and asked If I was definitely over 18. If he really had to know he would have asked me to present ID as well. Whist some people would pass that off as a compliment it was undermining and extremely humiliating in front of my colleagues. I am aware of RSA laws and have completed an RSA course myself. This is only asked if the recipient looks under 25. I am 27 and definitely look over 25 and...have never had this experience in the 6 years I have been ordering beer and wine for events in my office. Nor should this be done in a professional environment. He is not a security guard and obviously felt the need to patronize someone. I then complained about this experience and the response I got from BWS was excusing the delivery drivers condescending behavior by saying ID is requested for proof of purchase (which I do acknowledge but this isnt what happened and wouldnt be an issue if he did ask for that) and then a link explaining RSA Laws. Clearly have no respect for customers or care for Customer Service and I did not deserve to be treated so poorly. will not be using BWS again.
What a service!
I ordered a lot of wine online this morning to stock up following a bws sale. The ordering was easy, the drop off time easy and the delivery guy great. A lovely note about a small change in our order to something of higher value so I can’t complain!
What a waste of time
Not many of my favourite wines available but I persevered enough for free delivery, only to be told after submitting my order, that the next delivery time was 10am tomorrow (I started the order at 6.30pm). At my local BWS the brochure states 1 hour delivery day or night. Won't be returning.
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