Have been paying for product from Bws and not receiving it or refund online,not any explanation why,maybe not Bws fault but getting the impression that delivery drivers are stealing it
No delivery. No apology.
Placed an online delivery order. Received confirmation and delivery time. 1.5 hours past delivery time, I tried to contact BWS online, but they were closed. Contacted my local BWS store and spoke to a lovely lady who confirmed the order had been ready and waiting, but the 'sherpa' hadn't shown. The next day, I went into the shop and collected my order. I now have to await BWS online to refund the delivery fee. All I got in way of apology was "We apologise that your delivery was not on time." Not on time?? There was NO delivery. If I had receive...d an apology that was sincere and acknowledged the actual fact, I wouldn't be reviewing right now. Things happen. Customer service though - get it right BWS online. A genuine acknowledgement goes a long way.
I placed an order on line. Payment was taken immediately, but the order disappeared. A couple of long phone calls resolved nothing. They eventually agreed to refund my money in 'three to five days'. They can take cash with impressive speed but find it very difficult to give back when they don't deliver on service. The first person I spoke to did his best, but he's working for a dud organisation. The second person was clearly indifferent. Stay well away.
Avoid this delivery system
After promising delivery within the hour
My delivery was 3 hours late
I would not put my trust in this service again
Take my money and don't deliver
Delivery doesn't work. The only part that does is the taking the money part. Twice they cancelled my order and never delivered. Took the money and ran. Excuses of a bad verification. You give your details when signing up along with a phone number but yet nobody has the brains to call to check.
Tried to look at current wine specials online. Can't seem to do this unless I set my store. I don't wish to do this. I will look elsewhere and shop elsewhere.
Random security check....!
I placed an order for pickup, and it came up with ( random Security check ). 20 hrs have now past and they have my money in there account and still nothing from them. I’ve spent nearly 5.5 hours waiting on there help number with no answer to my calls.........Wow great customer service....not!
Seriously is this even a website. The designer should get a new career, I have wasted 2 days of my life trying to place a simple order on a website that has the functionality of a dead cow
BWS doesn't care that drivers don't deliver orders.
Placed an order but driver arrived late, after wife had gone to do laundry. He called and I suggested leaving it at door- contactless. He stated he could not and was returning items to store. Delivery marked delivered, but repeated emails to BWS, unanswered calls, a message on Instagram, still no refund. BWS should mean Buy With Suspicion
- Online store
- Verified customer
Can’t be that hard can it?
Placed an order that was estimated for a 4:45pm delivery... After two calls that night and two the following day wondering where it was (told each time that the driver was on their way) finally received at 2pm the next day.
Don’t advertise what you can’t provide.
Sorry I don’t like your website for online purchases. It’s not user friendly. It needs updating.
I think I will take a trip in the car and purchase instore, it will be easier.
App took 6 payments from my account with no wine
I downloaded the App successfully and entered my account details. The App kept saying there was a problem processing, try again. So I did, 6 times. No wine was delivered, however, 6 transactions were pending in my bank account for 10 days, I couldn't access my own money. That night I also downloaded Jimmy Brings when the BWS app was problematic and Jimmy Brings delivered in 12 minutes.
Disappointing lack of service
I've used BWS order online and pickup in store several times, and it's fine when the goods are in stock. However, a simple request for one bottle of Baileys proved too hard and although it was ordered and acknowledged 8 days ago, I haven't heard a word from them. It still shows "we're on it" but they're not on it to well! Why bother having the facility if it's not done properly?
Same day delivery - False advertising but will still take your money
Before order it states delivery within 60 minutes. You place the order they take your money then it says delivery to be 3pm next day! Called store and confirmed they stop delivering at 7 (I ordered at 6:30) attitude plus when called to cancel. SUGESTION: have a cut off time for orders. It’s very frustrating when you order something under the impression you “Deliver in 60 minutes”. Just do what you advertise!
- Online store
- Verified customer
If I ever feel a drink is in order this has become my usual go-to store. The app functions great as does the browser-based ordering. One competitor at least should take a lesson from the App this place has.
Click and collect is always ready very fast, and the staff efficient and polite.
Delivery is offered and it works and reasonable I guess but no longer "free" for orders $100+, which was fantastic whilst lasted.
I now usually just click n collect as so local.
Their offers are often extremely tempting I find. Nothing against using others and sometimes do...
My experience. My couple of local BWS outlets.
The absolute worst!!!!!!!!!!
First order cancelled (obviously paid for) because over the history of my previous transactions I’ve used both my anz and Westpac card as well as my pay pal to pay, plus I checked out as a guest with my email and put my partners name down to pickup which was obviously an issue.
Phoned them. Got Raphael, who was dismissive as anything until I pushed that he get me an answer.
He tells me it’s because I tried to use multiple cards for my order to which I explained that my phone has auto fill and I just use whichever one I remember the ccv to. Te...
No communication Delivery a joke
order placed and was supposed to be delivered at 3.35 Time on yellow courier app kept changing so called the 1300 number and was told that they would get a driver asap. 2 minutes later the order is cancelled so called the Mindarie store and they said they would assign another driver . Had the same issue again with the app telling me the order was just seconds away for another hour. Called yello they said they were told the order had been cancelled over 2 hours before but would reassign another driver. !0 mins later order is once again cancelled. Had enough at about 6 pm and drove up and collected order. Not one person had the common decency to let me know what had happened and why. Very very poor customer service.
- Online store
- Verified customer
Ordered beer and wine online. Asked for cold beer. Delivered wine only. Driver took off before I could get him. 15 minutes of phone calls. Another 30 minutes only to deliver warm beer. 2 things they had to get right. Only 2. Won’t be back.
Very poor service
5 orders never delivered but money taken and takes 10 days to get a refund. Rude staff when call for a solution. Aggressive and you are made to feel like an inconvenience.
On time - Every Time!
Given the number of negative reviews I am seeing there must be good & bad delivery areas. We are in Kallangur and have never had an issue with any of our orders. The orders are packed & dispatched usually within the hour - or worst case a couple of hours. The Sherpa delivery guys are simply outstanding. We get a txt message when they are leaving & another txt message when the order if dropped at the door. Most of the delivery guys stand well back & hang around until you come to the door. An outstanding service.
Questions & Answers
I am looking for Great Northern ZERO in cans. Who has it in stock??
Looking for Great norther ZERO in CANS please
How long does it take to receive a refund for an order cancelled by BWS? I used an European debit card
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.