The company they use for delivery can't understand an address.
Lie about knocking on the door and sitting out the front of the address.
Don't use bws delivery!
- Online store
One star is too many
Delivery was not in the 60 minutes they promised. The courier vehicle did not move until after the delivery time promised. I called to cancel the order. Spoke to an unmotivated guy called [Name Removed], who hung up on me. The result of the phone call was that my order was cancelled and to be refunded. Thirty five minutes later, the delivery driver calls, asking where he has to go. Told him that I called up, dude said he had cancelled my order and was refunding it. I called BWS again. Waited 12 minutes, a female answered. She said that...the order was not cancelled. At the end of the conversation she says, "have a good life.". Then, 15 minutes later I receive a call from another delivery driver! What. The . Duck?! Thirsty Camel will get my business from now on.
BWS doesn't care that drivers don't deliver orders.
Placed an order but driver arrived late, after wife had gone to do laundry. He called and I suggested leaving it at door- contactless. He stated he could not and was returning items to store. Delivery marked delivered, but repeated emails to BWS, unanswered calls, a message on Instagram, still no refund. BWS should mean Buy With Suspicion
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Same day delivery - False advertising but will still take your money
Before order it states delivery within 60 minutes. You place the order they take your money then it says delivery to be 3pm next day! Called store and confirmed they stop delivering at 7 (I ordered at 6:30) attitude plus when called to cancel. SUGESTION: have a cut off time for orders. It’s very frustrating when you order something under the impression you “Deliver in 60 minutes”. Just do what you advertise!
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