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BWS Online store

BWS Online store (page 3 of 4)

1.5 from 51 reviews · View Statistics

Reviews

1.5

51 reviews
  • Product Quality
    2.6 (34)
  • Return Claim MadeYes (4) · No (39)
  • Customer Service
    1.7 (40)
  • Shipping
    1.4 (24)
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Shaxpier
ShaxpierSydney, NSW
  • 42 reviews
  • 11 likes

Solid Offering

published

If I ever feel a drink is in order this has become my usual go-to store. The app functions great as does the browser-based ordering. One competitor at least should take a lesson from the App this place has.
Click and collect is always ready very fast, and the staff efficient and polite.

Delivery is offered and it works and reasonable I guess but no longer "free" for orders $100+, which was fantastic whilst lasted.

I now usually just click n collect as so local.

Their offers are often extremely tempting I find. Nothing against using others and sometimes do...
My experience. My couple of local BWS outlets.

Krystallh
KrystallhSouth East Queensland, QLD

The absolute worst!!!!!!!!!!

published
elle49
elle49perth
  • 29 reviews
  • 20 likes

No communication Delivery a joke

published

order placed and was supposed to be delivered at 3.35 Time on yellow courier app kept changing so called the 1300 number and was told that they would get a driver asap. 2 minutes later the order is cancelled so called the Mindarie store and they said they would assign another driver . Had the same issue again with the app telling me the order was just seconds away for another hour. Called yello they said they were told the order had been cancelled over 2 hours before but would reassign another driver. !0 mins later order is once again cancelled. Had enough at about 6 pm and drove up and collected order. Not one person had the common decency to let me know what had happened and why. Very very poor customer service.

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Keith
KeithGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Terrible.

published

Ordered beer and wine online. Asked for cold beer. Delivered wine only. Driver took off before I could get him. 15 minutes of phone calls. Another 30 minutes only to deliver warm beer. 2 things they had to get right. Only 2. Won’t be back.

Very poor service

published

5 orders never delivered but money taken and takes 10 days to get a refund. Rude staff when call for a solution. Aggressive and you are made to feel like an inconvenience.

clubped
clubpedSouth East Queensland, QLD
  • 7 reviews
  • 1 like

On time - Every Time!

published

Given the number of negative reviews I am seeing there must be good & bad delivery areas. We are in Kallangur and have never had an issue with any of our orders. The orders are packed & dispatched usually within the hour - or worst case a couple of hours. The Sherpa delivery guys are simply outstanding. We get a txt message when they are leaving & another txt message when the order if dropped at the door. Most of the delivery guys stand well back & hang around until you come to the door. An outstanding service.

Andrew
AndrewSouth East Queensland, QLD
  • 2 reviews

Useless

published

Terrible customer service, IF the driver turns up after waiting 3 hours then you might be greeted with a lengthy walk down the street cause the idiots don't know basic English to read a street sign. 10/10 makes me want to headbutt a knife.

Atrocious online and useless App

published

With COVID I tried to order 1 bottle of our friends favourite spirit to be delivered for his 50th birthday as we cannot be together to celebrate. The online (after all setup rigmarole) went ALL the way to the end taking my cc details then 404 not found. Rang they store, they said try the app instead. Would not let me use password so create ANOTHER account, all the way to the end of the order and a message pops up that the particular item - they won't deliver. Find new IT dudes who understand user interface.

Chrissi
ChrissiPerth, WA
  • 14 reviews
  • 14 likes

ONLINE DELIVERY A JOKE

published
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Didn't want our business

published

After ordering some drinks (not having what I really wanted) the update said they were having issues with finding a driver. After an hour, they cancelled our order.
Very disappointed and don't think I'll be using them again

Staff lack the ability to make a decision

published

My partner ordered wine online and asked me to fetch it. She send me a string of messages about it attached her photo ID. I showed this to the store along my drivers license which showed our matching address. Unfortunately they said that because I'm not her I can't pick it up. Is it too much to empower a store manager to look at the balance of evidence and probabilities and make a decision? Poor service.

Nothing works.

published

I've tried to order some wine online.
The website would not allow me to - they don't deliver to the central coast (!!!).
I can't select pick up because god knows why. (screen is gray)
called support - they see a completely different website, so we can't work out anything (they just say "it works for me"). Huzzah.
So all in all a non-working website and a non-working support.

Then they send me a link to a survey, which I did not ask for - and said link does not work either (blank page) !!! And of course there is no way to reply to the sms to get my number removed.

Privacy nightmare.

I'm back to Danmurphys, thanks, this is just bloody awful.

Eddie K
Eddie KSouth East Queensland, QLD
  • 14 reviews
  • 11 likes

Their 100 days of summer promotion does not work for free items.

published

I got a free bottle of bluey beer but when I go to redeem it. It doesn't work, When I called their customer service, they said they couldn't do anything about it and just asked me call after a week.

Shani
ShaniHobart, TAS
  • 2 reviews

Took my money no product, no help from calling either.

published

Don't waste your time. Go anywhere else. Online ordering is inferior to anywhere else. Even when calling the help centre i was told to wait a few business days and see. Incredibly unprofessional.

tlyoul
tlyoulGreater Melbourne (Metropolitan), VIC

DELIVERY SERVICE

published

Fantastic service , placed order online and delivered FREE under 1 hour. Excellent as always will continue to use this service. Have used several times and has always been excellent and well tracked service.

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Questions & Answers

Jill
Jillasked
Online store

I am looking for Great Northern ZERO in cans. Who has it in stock??

No answers
Jill
Jillasked
Online store

Looking for Great norther ZERO in CANS please

No answers
Abc777
Abc777asked
Online store

How long does it take to receive a refund for an order cancelled by BWS? I used an European debit card

2 answers
ASC
ASC

Weeks. Hope you got yours in in 11 months ‍♀️

Abc777
Abc777

Yep

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BWS Online store

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