Disappointing lack of service
I've used BWS order online and pickup in store several times, and it's fine when the goods are in stock. However, a simple request for one bottle of Baileys proved too hard and although it was ordered and acknowledged 8 days ago, I haven't heard a word from them. It still shows "we're on it" but they're not on it to well! Why bother having the facility if it's not done properly?
- Online store
If I ever feel a drink is in order this has become my usual go-to store. The app functions great as does the browser-based ordering. One competitor at least should take a lesson from the App this place has.
Click and collect is always ready very fast, and the staff efficient and polite.
Delivery is offered and it works and reasonable I guess but no longer "free" for orders $100+, which was fantastic whilst lasted.
I now usually just click n collect as so local.
Their offers are often extremely tempting I find. Nothing against using others and sometimes do...
My experience. My couple of local BWS outlets.
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